Mirage Motors

From: [redacted] Date: Thu, Aug 27, at 10:AMSubject: Complaint ID [redacted] To: [redacted] Dear Revdex.com,I have received your letter in regards to [redacted] , the complaint ID is [redacted] It is August 26th and I apologize for the late manner in which this response is arriving.The complaint that our customer has submitted to you is unfortunateWe have been working with her for a few weeks to resolve her issueThe main issue that we faced with trying to help her with her service, was that she is now out of our technician's areaWe had been working with [redacted] to get one of their technicians out to assess the issueThe first time we worked with [redacted] to get a technician out they were unable to keep the appointmentI then tried getting into contact with them again and was not able to do soI was able to get a hold of our customer shortly after and we did a conference call with [redacted] Customer ServiceThis call went very well, it seems as though her system is having a slight programming issueWe were assured that this was easily fixable so we were able to get a service scheduled for our customer for August 27thI will be following up with our customer after the service to make sure all went well.Our customer as of now is happy that we were able to get something scheduled and that she was able to speak with both [redacted] and I at the same timeHere at AIM Protection, customer service is very important and we will do whatever necessary to help our customers with their security needsI hope she feels comfortable knowing that the system will be fixed and her family safe.Best Regards,Celestial D***

From: [redacted]Date: Thu, Aug 27, 2015 at 10:23 AMSubject: Complaint ID [redacted]To: [redacted]Dear Revdex.com,I have received your letter in regards to [redacted], the complaint ID is [redacted]. It is...

August 26th and I apologize for the late manner in which this response is arriving.The complaint that our customer has submitted to you is unfortunate. We have been working with her for a few weeks to resolve her issue. The main issue that we faced with trying to help her with her service, was that she is now out of our technician's area. We had been working with [redacted] to get one of their technicians out to assess the issue. The first time we worked with [redacted] to get a technician out they were unable to keep the appointment. I then tried getting into contact with them again and was not able to do so. I was able to get a hold of our customer shortly after and we did a conference call with [redacted] Customer Service. This call went very well, it seems as though her system is having a slight programming issue. We were assured that this was easily fixable so we were able to get a service scheduled for our customer for August 27th. I will be following up with our customer after the service to make sure all went well.Our customer as of now is happy that we were able to get something scheduled and that she was able to speak with both [redacted] and I at the same time. Here at AIM Protection, customer service is very important and we will do whatever necessary to help our customers with their security needs. I hope she feels comfortable knowing that the system will be fixed and her family safe.Best Regards,Celestial D[redacted]