Mirage Pools & Spas Reviews (%countItem)
Mirage Pools & Spas Rating
Address: 5616 E Mckellips Rd Suite 103, Mesa, Arizona, United States, 85215-2780
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+1 (480) 632-0253 |
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I contracted Mirage Pools to install a pool and landscaping at my new construction home 23 weeks ago and I still do not have a pool or finished landscaping. They have delayed the project numerous times and blocked our home with construction materials. They installed artificial turf over the left over cinder blocks and travertine pieces leaving the yard lumpy and putting us at risk of future damage to the turf as it settles. I took video of them putting sand over the construction debris so there is no denying it. We paid them to install a gazebo and even specified that the gazebo needed concrete footers to make it safe (as per the manufacturers specs) but they drilled it directly into the travertine with just sand below it. They currently have left an open gas stub in my back yard without even a cap on it. If one of my children had turned that on thinking it was the water spout right next to it there could have been a major disaster. The city inspector saw the open line and called Al directly to let him know it wasn't safe this morning but Al didn't send anyone to fix it today. We failed inspection 4 times in the last week and I don't see any reason we will pass anytime soon. My son has been looking forward to having his 9th birthday party in the backyard for months but I had to cancel it today because we are simply too close to the date with no pool. I told Al weeks ago that I absolutely needed everything finished by Sept 11th but that date came and went without even so much as an apology for missing it. I often have to email and call multiple times to get him to even respond and he has become defensive. He even insisted that the BBQ was complete when the stucco was still grey and didn't match the house or the rest of the grill and when I pointed that out to him he made me go get the contract to prove that he had agreed to make it match. I can no longer deal with his delays, dangerous and unprofessional building practices and lack of basic ethics.
RE:COMPLAINT ID# ***Hello, Mirage Pools has completed the construction of the Baker job as requested. ALL inspections have passed...gas line included.There were chemicals added and the pool has been up and running as of 9-26-17. Please notify us if additional information is needed, and we will comply. We appreciate your time. Mirage Pools & Spas Inc.
The pool is not running. The skimmer is not skimming anything, there is no suction. There are no chemicals in the pool. The testing strips come back with a chlorine level of 0. There was no set up for the remotes or timers set for the system to run. There is still a gauge on the gas line so I cannot hook a hose from it to the grill (its ridiculous that they don't hook it all the way to the grill themselves). I did not get the 5yr guarantee verbally or in writing and I will not close this complaint without a written guarantee that they will replace the grass if that construction material comes up though it. It is really sad and unprofessional that this company considers this the right way to finish a project.