Mirage Resturant & Banquet Hall

Sorry for the late response to your letterWhile we regret the loss of life of a family member of one of our clients, our contract clearly states that the 50% deposit that is placed is NON-REFUNDABLEWe cannot verify the exact date the client called to cancel the event however we are sure that it was well over a week in timeHowever, it makes no difference when the client called because the deposit is NON-REFUNDABLE regardless of the time that he called to cancelThe purpose of our contract is that we block a specific date for a client and under no circumstances do we reserve that room for another client or eventIn return, we ask our clients to meet our obligations and commit to a 50% NON-REFUNDABLE depositOur contract clearly states this on the very first page that I've attached for you (First page, second line)Our client fully understood and was aware of that commitment prior to signing the contract with usBecause of the circumstances our client and his family, we offered to put his deposit towards a future event that he or his family might host or completely refund his money if we ended up renting that room to another client on that specific date, however, either one was accepted by the clientIf there are any other questions or concerns please do not hesitate to call me at [redacted] .Best, [redacted] ***

Sorry for the late response to your letter. While we regret the loss of life of a family member of one of our clients, our contract clearly states that the 50% deposit that is placed is NON-REFUNDABLE. We cannot verify the exact date the client called to cancel the event however we are sure that...

it was well over a week in time. However, it makes no difference when the client called because the deposit is NON-REFUNDABLE regardless of the time that he called to cancel. The purpose of our contract is that we block a specific date for a client and under no circumstances do we reserve that room for another client or event. In return, we ask our clients to meet our obligations and commit to a 50% NON-REFUNDABLE deposit. Our contract clearly states this on the very first page that I've attached for you (First page, second line). Our client fully understood and was aware of that commitment prior to signing the contract with us. Because of the circumstances our client and his family, we offered to put his deposit towards a future event that he or his family might host or completely refund his money if we ended up renting that room to another client on that specific date, however, either one was accepted by the client. If there are any other questions or concerns please do not hesitate to call me at [redacted].
Best,
[redacted]

Sorry for the late response to your letter. While we regret the loss of life of a family member of one of our clients, our contract clearly states that the 50% deposit that is placed is NON-REFUNDABLE. We cannot verify the exact date the client called to cancel the event however we are sure that it...

was well over a week in time. However, it makes no difference when the client called because the deposit is NON-REFUNDABLE regardless of the time that he called to cancel. The purpose of our contract is that we block a specific date for a client and under no circumstances do we reserve that room for another client or event. In return, we ask our clients to meet our obligations and commit to a 50% NON-REFUNDABLE deposit. Our contract clearly states this on the very first page that I've attached for you (First page, second line). Our client fully understood and was aware of that commitment prior to signing the contract with us. Because of the circumstances our client and his family, we offered to put his deposit towards a future event that he or his family might host or completely refund his money if we ended up renting that room to another client on that specific date, however, either one was accepted by the client. If there are any other questions or concerns please do not hesitate to call me at [redacted].Best,[redacted]