Miramont Family Medicine

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[redacted] [redacted] Miramont Family Medicine has sent me the requested documentation.  My complaint, #[redacted], has been satisfied.[redacted]

Front Desk Clerk charged my credit card on file with an unwarranted co-pay charge and did not have my permission nor did Brook tell me she was placing the charge on my account and the charge was not even a valid charge nor was I made aware of the charge. The MVP program they offer charges your credit card $49.00 monthly for at least a year before you can terminate the program which is not told to you until you get ready to cancel the program. The front desk staff are rude and an appointment was made for me then the office tried to cancel the appointment just 1 hour before the appointment time where I was again charged a $20 copay for no service being given to me as a patient; but if you need to cancel you better give 24 hours notice or they will try to charge you for not giving them enough notice to cancel.

In repsonse to the complaint from [redacted]:
[redacted], F-NP, contacted the patient directly on  05/15/2014 and the following is a compilation of the items discussed:
[redacted] thanked [redacted] for calling as she was the "first person to call her to discuss her...

son's case."
[redacted]'s goal for the discussion was to encourage [redacted] to talk and share her feelings about what happened:
1. She was upset that she was approached in the ER by a social worker because her child was there with a pelvic fracture - Suggesting negligance, etc on her part?
2. They waited in the ER for several hours before additional x-rays were even taken; the MD did NOT even examine the patient prior to the xrays and made the comment, "whoever told you your son had a pelvic fracture doesn't know how to read children x-rays."  The ER was able to obtain a full set of pelvic xrays, Miramont was not able to do this due to the pain the patient to move into the posititon needed for "frog-leg" view.  Our Radiology Tech's are trained to NOT force this type of xray due to the possibility of femoral artery rupture.  This was explained to [redacted].  [redacted] told her that she only had a 1 limited view for her son's right femur with some right pelvis and there was reason to suspect (based also on clinical assessment) that he had some type of traumatic injury.
3. The ER MD's agreed that the patient needed to be admitted for observation and to rule out infection based on the child's history of a head cold 2 weeks prior to this incident.

August 11, 2014 
[redacted] 
Revdex.com RE: [redacted] Complaint: [redacted] 
Dear Ms. [redacted], 
I apologize for my delay in getting back to you. I have been waiting for a response 
from [redacted] Hospital as to any relief that they would be able to provide to Ms. [redacted] and her family in reference to her billings. At this time, they are not offering to reduce the amount due from the family. 
After reviewing all of the notes in the patient's medical record and documentation of the telephone calls between [redacted] and [redacted], Miramont Family 
Medicine is prepared to do the following: We will absorb the remaining balance on Ms. [redacted]'s account and no further amounts will be due to Miramont Family 
Medicine. 
We will continue to work with [redacted] Hospital in an attempt to gain a reduction in the amount due to them. 
Please do not hesitate to contact me if you should have any qtiestions or comments. I can be reached at my direct number [redacted] or by email at 
[redacted]
Sincerely, 
[redacted] 
Director of Clinical Quality Miramont Family Medicine

Complaint: [redacted]
I am rejecting this response because:
The response does nothing to resolve my complaint. Ms. [redacted] called to try to help me try to understand why she made the mistake she made in my son's care. She admitted it was a mistake, and she admitted that she did not seek a secondary "set of eyes" by another physician at the clinic (even though there were numerous physicians and nurses at the clinic that day) to help her evaluate the xray. She admitted she normally does get a 2nd opinion, and she was not sure why she did not that day. The resolution to the complaint is not for me to be able to "discuss my feelings" regarding my son's care, the resolution would be for Miramont to take care of the thousands of dollars of medical bills incurred because of their mistake. When a business makes an error, the proper solution is for the business to make it right. A medical business should be no different, in fact, in my opinion a medical services company should go out of their way to do everything possible to make sure their customer service is impeccable. I was eventually contacted by [redacted], the clinic administrator, and asked to provide them copies of my medical bills, which I immediately did that same day. I was assured by Ms. [redacted] that they would do something to help us out. Now it is another 2 months later, and I have not been contacted again by Ms. [redacted] or anyone else, despite my leaving messages for her to contact me. Again, this negligent occurrence of care originally happened on February 11th, and it is now July 15th. In 5 months, nothing has happened to help to resolve the issue. It is unacceptable that I should be the one again having to seek them out to get an update on a complaint that should be a priority in them clearing up.
Regards,
[redacted]

First my wife had to reschedule my 5 year daughters appointment so that miramont could collect shot records to see what she needed for school, after they told us they had received them, we rescheduled. Then on the appointment day they gave her 6 shots when she was current other than age 5, then my wife was told "oops we didn't receive the shoot records".
Second I know it could be past of as kindness but I felt badgered and talked down to by Dr. P. because I am a smoker some people should think before they speak and watch how they present themselves. The staff was rude and miramont was very hard to get a hold of, or get a callback.
Then skipping to today my wife called them to set up an appointment she was then transferred to billing. From there she was told we were past due on her medical bills she explained to them we are now in a bankruptcy process and can't legally pay(this was not malicious). They dropped us as a family and my wife has health problems.
Please do your research not everyone's the same, reviews are a good place to start even if some are upset it is a prospective of worse cause scenario.