Miramonte Resort & Spa

Initial Business Response / [redacted] (1000, 10, 2015/07/01) */ Good Afternoon Ms [redacted] My apologies on my delay but I was out of the office MondayUnfortunately I have not received any notification from Mr [redacted] as of yet but after reviewing his folio, I see that there was an adjustment made to a food and beverage item and it stated he checked out earlyFor me this shows that the agent unfortunately did not do a proper check out which allowed Mr [redacted] 's credit card to be billed I have adjusted off all charges and refunded his credit card in the full amountI have also sent Mr [redacted] a copy of his credited account for his record Please let me know if you have any questions Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/07/01) */
Good Afternoon Ms. [redacted]
My apologies on my delay but I was out of the office Monday. Unfortunately I have not received any notification from Mr. [redacted] as of yet but after reviewing his folio, I see that there was an adjustment...

made to a food and beverage item and it stated he checked out early. For me this shows that the agent unfortunately did not do a proper check out which allowed Mr. [redacted]'s credit card to be billed.
I have adjusted off all charges and refunded his credit card in the full amount. I have also sent Mr. [redacted] a copy of his credited account for his record.
Please let me know if you have any questions.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)