Miriams Earthern Cookware

The MEC qt Large pot sent to the customer was not faulty It was a fully functional, cooking pot or else customer would not have been able to use it 4-times forcookingA crack if present from the beginning would not have permitted cooking even for one time The Picture of the pot, the patina on the bottom shows several uses The attached image of pot also shows uneven heat has caused the crack As you can see the black patina is all over the bottom except the right side This side did not receive as much heat as the others and caused the crackThis is our warranty policy, and we will uphold it:Miriams Earthen Cookware warranty policy as it reads on our website: [redacted] ...If for some reason they happen to crack during use, (reasons include accidental misuse), we can send you a FREE REPLACEMENT for up to year of purchase Customer pays for replacement shipping charges as outlined belowReplacement Shipping Cost Calculator:For Domestic shipments MEC Small, Medium Pot or Medium Pan -- $22.00.For Domestic shipments MEC Large, X-large Pot or Large Pan -- $24.00If you need more than one pot/pan replaced under this warranty there is $shipping charge for each additional item The freight charges for international shipments will be the actual cost of shippingWe are willing to send a FREE replacement pot even though it is not our fault, provided the shipping is covered by customer

The MEC 4 qt Large pot sent to the customer was not faulty.  It was a fully functional, cooking pot or else customer would not have been able to use it 4-5 times forcooking. A crack if present from the beginning would not have permitted cooking even for one time.  The...

Picture of the pot, the patina on the bottom shows several uses.  The attached image of pot also shows uneven heat has caused the crack.  As you can see the black patina is all over the bottom except the right side.  This side did not receive as much heat as the others and caused the crack. This is our warranty policy, and we will uphold it:Miriams Earthen Cookware warranty policy as it reads on our website:[redacted]...If for some reason they happen to crack during use, (reasons include accidental misuse), we can send you a FREE REPLACEMENT for up to 1 year of purchase.  Customer pays for replacement shipping charges as outlined below. Replacement Shipping Cost Calculator:For Domestic shipments  MEC Small, Medium Pot or Medium Pan -- $22.00.For Domestic shipments MEC Large, X-large Pot or Large Pan -- $24.00If you need more than one pot/pan replaced under this warranty there is $14.00 shipping charge for each additional item.  The freight charges for international shipments will be the actual cost of shipping. We are willing to send a FREE replacement pot even though it is not our fault, provided the shipping is covered by customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]