Initial Business Response /* (1000, 15, 2016/08/05) */
Every customer that walks through our door is important! Customers are called when they're orders are done. Her order was finished before she picked it up. I am sorry that she did not get our first call, but we did call. We give a lot of time...
to each order which sometimes causes us to get behind. Notes are made every time we place a call. If they do not come in, we try to call as a reminder once a week. We stay extremely busy so 2nd, 3rd and so on "call backs" are done as timely as possible. As for our front assistant she is very professional and courteous. Ms. [redacted] was clearly agitated when she came in. our assistant apologized several times to [redacted] that she was unhappy with her order. [redacted] even remarked that she knew it was not "her" fault. At no time did she ask to speak to "[redacted]" the owner. We work very hard to make sure everyone is [redacted] with our results. If the item had a blue zipper in a black outfit she should bring it to my attention, immediately. If she would bring it in today, any problems would be corrected right away. Everyone that works at this business makes a conscious effort to do really good work. And we all work very hard. I stand by my employees 100%. We are humans not perfect.
Initial Business Response /* (1000, 15, 2016/08/05) */
Every customer that walks through our door is important! Customers are called when they're orders are done. Her order was finished before she picked it up. I am sorry that she did not get our first call, but we did call. We give a lot of time...
to each order which sometimes causes us to get behind. Notes are made every time we place a call. If they do not come in, we try to call as a reminder once a week. We stay extremely busy so 2nd, 3rd and so on "call backs" are done as timely as possible. As for our front assistant she is very professional and courteous. Ms. [redacted] was clearly agitated when she came in. our assistant apologized several times to [redacted] that she was unhappy with her order. [redacted] even remarked that she knew it was not "her" fault. At no time did she ask to speak to "[redacted]" the owner. We work very hard to make sure everyone is [redacted] with our results. If the item had a blue zipper in a black outfit she should bring it to my attention, immediately. If she would bring it in today, any problems would be corrected right away. Everyone that works at this business makes a conscious effort to do really good work. And we all work very hard. I stand by my employees 100%. We are humans not perfect.