Initial Business Response / [redacted] (1000, 15, 2016/08/05) */ Every customer that walks through our door is important! Customers are called when they're orders are doneHer order was finished before she picked it upI am sorry that she did not get our first call, but we did callWe give a lot of time to each order which sometimes causes us to get behindNotes are made every time we place a callIf they do not come in, we try to call as a reminder once a weekWe stay extremely busy so 2nd, 3rd and so on "call backs" are done as timely as possibleAs for our front assistant she is very professional and courteousMs [redacted] was clearly agitated when she came inour assistant apologized several times to [redacted] that she was unhappy with her order [redacted] even remarked that she knew it was not "her" faultAt no time did she ask to speak to "***" the ownerWe work very hard to make sure everyone is [redacted] with our resultsIf the item had a blue zipper in a black outfit she should bring it to my attention, immediatelyIf she would bring it in today, any problems would be corrected right awayEveryone that works at this business makes a conscious effort to do really good workAnd we all work very hardI stand by my employees 100%We are humans not perfect
Initial Business Response /* (1000, 15, 2016/08/05) */
Every customer that walks through our door is important! Customers are called when they're orders are doneHer order was finished before she picked it upI am sorry that she did not get our first call, but we did callWe give a lot of time
to each order which sometimes causes us to get behindNotes are made every time we place a callIf they do not come in, we try to call as a reminder once a weekWe stay extremely busy so 2nd, 3rd and so on "call backs" are done as timely as possibleAs for our front assistant she is very professional and courteousMs*** was clearly agitated when she came inour assistant apologized several times to *** that she was unhappy with her order*** even remarked that she knew it was not "her" faultAt no time did she ask to speak to "***" the ownerWe work very hard to make sure everyone is *** with our resultsIf the item had a blue zipper in a black outfit she should bring it to my attention, immediatelyIf she would bring it in today, any problems would be corrected right awayEveryone that works at this business makes a conscious effort to do really good workAnd we all work very hardI stand by my employees 100%We are humans not perfect
Initial Business Response / [redacted] (1000, 15, 2016/08/05) */ Every customer that walks through our door is important! Customers are called when they're orders are doneHer order was finished before she picked it upI am sorry that she did not get our first call, but we did callWe give a lot of time to each order which sometimes causes us to get behindNotes are made every time we place a callIf they do not come in, we try to call as a reminder once a weekWe stay extremely busy so 2nd, 3rd and so on "call backs" are done as timely as possibleAs for our front assistant she is very professional and courteousMs [redacted] was clearly agitated when she came inour assistant apologized several times to [redacted] that she was unhappy with her order [redacted] even remarked that she knew it was not "her" faultAt no time did she ask to speak to "***" the ownerWe work very hard to make sure everyone is [redacted] with our resultsIf the item had a blue zipper in a black outfit she should bring it to my attention, immediatelyIf she would bring it in today, any problems would be corrected right awayEveryone that works at this business makes a conscious effort to do really good workAnd we all work very hardI stand by my employees 100%We are humans not perfect
Initial Business Response /* (1000, 15, 2016/08/05) */
Every customer that walks through our door is important! Customers are called when they're orders are doneHer order was finished before she picked it upI am sorry that she did not get our first call, but we did callWe give a lot of time
to each order which sometimes causes us to get behindNotes are made every time we place a callIf they do not come in, we try to call as a reminder once a weekWe stay extremely busy so 2nd, 3rd and so on "call backs" are done as timely as possibleAs for our front assistant she is very professional and courteousMs*** was clearly agitated when she came inour assistant apologized several times to *** that she was unhappy with her order*** even remarked that she knew it was not "her" faultAt no time did she ask to speak to "***" the ownerWe work very hard to make sure everyone is *** with our resultsIf the item had a blue zipper in a black outfit she should bring it to my attention, immediatelyIf she would bring it in today, any problems would be corrected right awayEveryone that works at this business makes a conscious effort to do really good workAnd we all work very hardI stand by my employees 100%We are humans not perfect