Dear Customer,CSI is outsourcing claim for moving companies.we didn't receive any sign release form or any email/phone from the customer or CSI.If it was important the customer can call us or email us!!!! or do any follow-up.I will call CSI and will ask for the documents.we will send the check of $up to the end of the day to the customer.Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: The response given offers no additional recompense, makes excuses for a lack of cooperation, and depends on MY submission of an agreement almost five months oldAs indicated on the original contract from June 2014, Mirit enlists the services of CSI for all claimsI perfectly followed protocol when filing this claim and have documented each step of this processThe signed release form was submitted to CSI on 07/16/I followed up with CSI on 08/27/ [redacted] *responded on 08/30/saying "We informed your moving company and we hope you will receive the payment soon."On 09/23/2015, I followed up with another e-mail to CSI, from which I received no responseOn 11/25/2015, I again sent an e-mail to CSI requesting immediate assistanceI received a response from John Bthe same day: "Per the service agreement between CSI and the carrier, the carrier must make payments within days of receipt of the signed release formThe signed release form received from you was sent to the carrier on 07/19/15.[...] We will, as an act of courtesy, follow up..."As I have followed all necessary procedures and since the third party claims service repeatedly demonstrated an active role in the settlement, the moving business is being nominated as the offender of protocol.I am requesting that they send a new release form to be signed in agreement for the amount of $Again, this is only a fraction of both what was submitted as payment and what financial damages were incurred Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] thE manager David and I have come to a settlement balance of upon delivery of our items and I am accepting his offerTeril Fields
Dear customer,the change of the price is because the use of additional service for the additional packing and items from the original quote.All info was given to the customer on the quote , booking and the move date(we can attach all info)the customer agreed and sign on all documents from estimate to the bill of ladingwe have all document sign legally and approved by the customer!!! in a good faith and in order to respect the Revdex.com we will refund to the customer $in order to close the case .Please contact Nathan [redacted] or email to [redacted] a valid address and phone number in order to mail the check.Thanks
Complaint: [redacted] I am rejecting this response because:The company stated:"the change of the price is because the use of additional service for the additional packing and items from the original quote."THIS IS NOT TRUE THERE WAS ONE ITEM THEY PACKED AND IT WAS THE TELEVISION SET, AND THAT PACKING COST WAS FREE IN THE ORIGINAL QUOTE ALSO, NO ADDITIONAL ITEMS WERE ADDED THAT WERE NOT ON THE ORIGINAL QUOTE AS A MATTER OF FACT, ITEMS WERE REMOVED FROM THE LIST THAT WAS INCLUDED IN THE ORIGINAL QUOTE.All info was given to the customer on the quote , booking and the move date(we can attach all info)I HAVE THE ORIGINAL QUOTE, AND IT WAS A BINDING QUOTE BASED ON THE ITEMS IN THE INVENTORY the customer agreed and sign on all documents from estimate to the bill of ladingWE HAD NO CHOICE BUT TO SIGN THE NEW JACKQUOTE BECAUSE THEY DID NOT QUOTE THAT NEW PRICE UNTIL AFTER THE TRUCK WAS LOADED, AND THEN THEY THREATENED TO TAKE EVERYTHING OFF THE TRUCK AND LEAVE US STRANDED IF WE DID NOT PAY UP THAT IS PURE AND SIMPLE EXTORTION THEY KNEW WE HAD NO CHOICE AND HAD TO MOVE THAT DAY, AND THEY SAID TO ME ON THE PHONE THAT THEY UNDERSTAND BECAUSE THEY DO THIS TO PEOPLE ALL THE TIME AND THEY WIND UP NOT HAVING ENOUGH MONEY TO MOVE!!!! THIS IS A RACKET, AND I HAVE READ REVIEWS ON THE INTERNET WHERE I AM NOT THE ONLY ONE THAT HAS BEEN EXTORTED THIS WAY.we have all document sign legally and approved by the customer!!!MY DAUGHTER WAS HAVING A PANIC ATTACK DUE TO THE MOVERS DOUBLING THE PRICE AFTER THEY HAD ALL HER BELONGINGS ON THE TRUCK AND THEN THREATENING TO TAKE THEM ALL OFF AND LEAVE THEM THERE WE HAD NO CHOICE BUT TO SIGN OR HER LIFE WOULD BE RUINED SHE HAD TO LEAVE THE NEXT MORNING TO MOVE FROM CT TO [redacted] BECAUSE HER LEASE WAS UP AND SHE HAD TO HAVE ALL OF HER THINGS GONE AND VACATED THESE PEOPLE PREYED UPON A HELPLESS PERSON KNOWING THEY COULD EXTORT MONEY FROM HER THEY ORIGINALLY QUOTED DOUBLE THE PRICE THEN TOLD ME THEY HAD SOME DISCRETION TO LOWER IT, BUT ALSO SAID IF I WAS GOING TO WRITE A BAD REVIEW THEY WOULD TAKE EVERYTHING OFF THE TRUCK THIS IS POINT BLANK BLACKMAIL THEY OWE US THE ADDITIONAL MONEY OR WE WILL HAVE TO TAKE LEGAL ACTION.in a good faith and in order to respect the Revdex.com we will refund to the customer $in order to close the case .Please contact Nathan @ [redacted] ext [redacted] or email to [redacted] a valid address and phone number in order to mail the check.Thanks Regards, [redacted]
The check was sent long time ago to the address that we have on file - we have the invoice.I spoke with the customer and the customer approved that the address on the contract and the real address are not the samei sent a new check to the customer with the correct address, with trucking number***, please remove this complain from our file
Dear [redacted] We are deeply sorry for the additional charge that was incurred on the day of your moveHowever, the original quote was $for the list of items that was provide and signed by you.On the day of the move, there were two problems: firstly, the dimensions of the items which you provided were incorrect and secondly there were additional items which you did not mention in your original listFurthermore furniture pieces which needed packing were not packed by you and required the movers to do on the spot professional packingYou were told that the quote will increase if the list is not accurate and for any packing materials which you will requireTherefore, there was an additional $to pay The movers did not make this decision without getting a signed approval by you firstly Attached are part of the original quote and contract(system can add only doc)Thank you for your time,Nathan
Dear Customer,CSI is outsourcing claim for moving companies.we didn't receive any sign release form or any email/phone from the customer or CSI.If it was important the customer can call us or email us!!!! or do any follow-up.I will call CSI and will ask for the documents.we will send the check of $up to the end of the day to the customer.Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: The response given offers no additional recompense, makes excuses for a lack of cooperation, and depends on MY submission of an agreement almost five months oldAs indicated on the original contract from June 2014, Mirit enlists the services of CSI for all claimsI perfectly followed protocol when filing this claim and have documented each step of this processThe signed release form was submitted to CSI on 07/16/I followed up with CSI on 08/27/ [redacted] *responded on 08/30/saying "We informed your moving company and we hope you will receive the payment soon."On 09/23/2015, I followed up with another e-mail to CSI, from which I received no responseOn 11/25/2015, I again sent an e-mail to CSI requesting immediate assistanceI received a response from John Bthe same day: "Per the service agreement between CSI and the carrier, the carrier must make payments within days of receipt of the signed release formThe signed release form received from you was sent to the carrier on 07/19/15.[...] We will, as an act of courtesy, follow up..."As I have followed all necessary procedures and since the third party claims service repeatedly demonstrated an active role in the settlement, the moving business is being nominated as the offender of protocol.I am requesting that they send a new release form to be signed in agreement for the amount of $Again, this is only a fraction of both what was submitted as payment and what financial damages were incurred Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] thE manager David and I have come to a settlement balance of upon delivery of our items and I am accepting his offerTeril Fields
Dear customer,the change of the price is because the use of additional service for the additional packing and items from the original quote.All info was given to the customer on the quote , booking and the move date(we can attach all info)the customer agreed and sign on all documents from estimate to the bill of ladingwe have all document sign legally and approved by the customer!!! in a good faith and in order to respect the Revdex.com we will refund to the customer $in order to close the case .Please contact Nathan [redacted] or email to [redacted] a valid address and phone number in order to mail the check.Thanks
Dear Revdex.com, we have email from Meg that she receive the CKThx
Complaint: [redacted] I am rejecting this response because:The company stated:"the change of the price is because the use of additional service for the additional packing and items from the original quote."THIS IS NOT TRUE THERE WAS ONE ITEM THEY PACKED AND IT WAS THE TELEVISION SET, AND THAT PACKING COST WAS FREE IN THE ORIGINAL QUOTE ALSO, NO ADDITIONAL ITEMS WERE ADDED THAT WERE NOT ON THE ORIGINAL QUOTE AS A MATTER OF FACT, ITEMS WERE REMOVED FROM THE LIST THAT WAS INCLUDED IN THE ORIGINAL QUOTE.All info was given to the customer on the quote , booking and the move date(we can attach all info)I HAVE THE ORIGINAL QUOTE, AND IT WAS A BINDING QUOTE BASED ON THE ITEMS IN THE INVENTORY the customer agreed and sign on all documents from estimate to the bill of ladingWE HAD NO CHOICE BUT TO SIGN THE NEW JACKQUOTE BECAUSE THEY DID NOT QUOTE THAT NEW PRICE UNTIL AFTER THE TRUCK WAS LOADED, AND THEN THEY THREATENED TO TAKE EVERYTHING OFF THE TRUCK AND LEAVE US STRANDED IF WE DID NOT PAY UP THAT IS PURE AND SIMPLE EXTORTION THEY KNEW WE HAD NO CHOICE AND HAD TO MOVE THAT DAY, AND THEY SAID TO ME ON THE PHONE THAT THEY UNDERSTAND BECAUSE THEY DO THIS TO PEOPLE ALL THE TIME AND THEY WIND UP NOT HAVING ENOUGH MONEY TO MOVE!!!! THIS IS A RACKET, AND I HAVE READ REVIEWS ON THE INTERNET WHERE I AM NOT THE ONLY ONE THAT HAS BEEN EXTORTED THIS WAY.we have all document sign legally and approved by the customer!!!MY DAUGHTER WAS HAVING A PANIC ATTACK DUE TO THE MOVERS DOUBLING THE PRICE AFTER THEY HAD ALL HER BELONGINGS ON THE TRUCK AND THEN THREATENING TO TAKE THEM ALL OFF AND LEAVE THEM THERE WE HAD NO CHOICE BUT TO SIGN OR HER LIFE WOULD BE RUINED SHE HAD TO LEAVE THE NEXT MORNING TO MOVE FROM CT TO [redacted] BECAUSE HER LEASE WAS UP AND SHE HAD TO HAVE ALL OF HER THINGS GONE AND VACATED THESE PEOPLE PREYED UPON A HELPLESS PERSON KNOWING THEY COULD EXTORT MONEY FROM HER THEY ORIGINALLY QUOTED DOUBLE THE PRICE THEN TOLD ME THEY HAD SOME DISCRETION TO LOWER IT, BUT ALSO SAID IF I WAS GOING TO WRITE A BAD REVIEW THEY WOULD TAKE EVERYTHING OFF THE TRUCK THIS IS POINT BLANK BLACKMAIL THEY OWE US THE ADDITIONAL MONEY OR WE WILL HAVE TO TAKE LEGAL ACTION.in a good faith and in order to respect the Revdex.com we will refund to the customer $in order to close the case .Please contact Nathan @ [redacted] ext [redacted] or email to [redacted] a valid address and phone number in order to mail the check.Thanks Regards, [redacted]
The check was sent long time ago to the address that we have on file - we have the invoice.I spoke with the customer and the customer approved that the address on the contract and the real address are not the samei sent a new check to the customer with the correct address, with trucking number***, please remove this complain from our file
Dear [redacted] We are deeply sorry for the additional charge that was incurred on the day of your moveHowever, the original quote was $for the list of items that was provide and signed by you.On the day of the move, there were two problems: firstly, the dimensions of the items which you provided were incorrect and secondly there were additional items which you did not mention in your original listFurthermore furniture pieces which needed packing were not packed by you and required the movers to do on the spot professional packingYou were told that the quote will increase if the list is not accurate and for any packing materials which you will requireTherefore, there was an additional $to pay The movers did not make this decision without getting a signed approval by you firstly Attached are part of the original quote and contract(system can add only doc)Thank you for your time,Nathan