In response to Mrs*** ***'s complaint filed May 18th We have been in contact with Mrs*** and have explained the situation regarding her warrantyShe purchased a warranty in that had expired and is currently not in effectThere was some miscommunication by us on her standing
orders to fix the vehicle although it was not covered by the extended warranty she purchasedWe will have the vehicle completed by 5/19/and we will be reducing the parts and labor pricing considerably due to this inconvenienceThis has all been communicated with Mrs*** directly and we have also apologized for our delay with her vehicle
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Took Rav 4 for oil change and oil check recall. It has been low for oil changes since 65,000 miles usually no problem because oil is changed every 3500 miles. After leaving local shop I decided to check oil. it was a quarter inch overfull. I went back to dealer on 5/4/2016. I spoke with a service advisor and showed him the dipstick. He indicated that this was acceptable practice. I indicated I wanted the oil exactly on the dot.
After messing around and I believe service advisor and mechanic they decided to just seal it and today 5/5/2016 I figured that since they were not very honest I removed the sealed stickers and of course oil was still over full. This must be a stupid game that they play on people. I would expect that they would at least perform a quality oil change.
I called the 800 Toyota number and went through the recall department. The only advise they could give was to wait another 5,000 miles then get an invoice from a reputable shop and request another dealer to do the test.
The following is in response to a Revdex.com complaint filed by Mrs. [redacted] in April 2014. Our dealership, Lynch Toyota of Auburn, sold a vehicle to [redacted] in April of 2013. ...
The vehicle was inspected on the premises and CarFax reports were pulled. We did not find any issues with the frame or body of the vehicle that would have pointed to an accident of any kind. At that time, and still to this day, there are no reported accidents with the purchased vehicle on CarFax (see attached). We did our due diligence, as we do with all of our vehicles, before selling this vehicle to Mrs. [redacted]. Any vehicles that have frame damage or uni-body damage are not retailed but sent to auction or locally wholesaled, which has always been our practice. We are currently working with Mr. and Mrs. [redacted] on a few options that will hopefully bring this issue to a close.
In response to Mrs*** ***'s complaint filed May 18th We have been in contact with Mrs*** and have explained the situation regarding her warrantyShe purchased a warranty in that had expired and is currently not in effectThere was some miscommunication by us on her standing
orders to fix the vehicle although it was not covered by the extended warranty she purchasedWe will have the vehicle completed by 5/19/and we will be reducing the parts and labor pricing considerably due to this inconvenienceThis has all been communicated with Mrs*** directly and we have also apologized for our delay with her vehicle
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Took Rav 4 for oil change and oil check recall. It has been low for oil changes since 65,000 miles usually no problem because oil is changed every 3500 miles. After leaving local shop I decided to check oil. it was a quarter inch overfull. I went back to dealer on 5/4/2016. I spoke with a service advisor and showed him the dipstick. He indicated that this was acceptable practice. I indicated I wanted the oil exactly on the dot.
After messing around and I believe service advisor and mechanic they decided to just seal it and today 5/5/2016 I figured that since they were not very honest I removed the sealed stickers and of course oil was still over full. This must be a stupid game that they play on people. I would expect that they would at least perform a quality oil change.
I called the 800 Toyota number and went through the recall department. The only advise they could give was to wait another 5,000 miles then get an invoice from a reputable shop and request another dealer to do the test.
The following is in response to a Revdex.com complaint filed by Mrs. [redacted] in April 2014. Our dealership, Lynch Toyota of Auburn, sold a vehicle to [redacted] in April of 2013. ...
The vehicle was inspected on the premises and CarFax reports were pulled. We did not find any issues with the frame or body of the vehicle that would have pointed to an accident of any kind. At that time, and still to this day, there are no reported accidents with the purchased vehicle on CarFax (see attached). We did our due diligence, as we do with all of our vehicles, before selling this vehicle to Mrs. [redacted]. Any vehicles that have frame damage or uni-body damage are not retailed but sent to auction or locally wholesaled, which has always been our practice. We are currently working with Mr. and Mrs. [redacted] on a few options that will hopefully bring this issue to a close.