Miss American Petite, Inc.

From: *** Date: Wed, Apr 6, at 10:AMSubject: RE: *** *** Complaint (***)To: *** *** In reference to this complaint, brick and stone was acid washed twiceBrick now cleanI've talked to client in person several times and
we currently have an agreement that I will return in May to reevaluate stone and make any additional repairs that we both agree onThis problem has been dealt with

Thanks for this feedbackI understand your frustrationCutter *** always strives to provide exceptional service to our customersManufacturers warranties can be complex and seem unfair at timesWe try our best to convey this information with tact and professionalism and provide the best
possible options for our customers*** Motor company has a warranty period for batteries that starts at the original in-service date of that particular vehicleWhen a battery is replaced within that warranty period, it doesn't start over again from the replacement dateIn this case the original warranty period for batteries (years/36,miles from original in-service date) had expired by your most recent visitSo at this point ***'s warranty coverage had been met and replacement becomes the responsibility of the ownerSo again I apologize for the frustration this has caused. I do see how this could seem unfair to you, but we are restricted by the manufacturer's policies. I am also concerned that there may be other reasons for this failure, some of which may be covered by your current warrantiesi would be happy to do an electical systmes check on your *** at no cost to youPlease call me if you would be interested. Respectfully,Pat *** *** ***

For our customers convenience, a *** counter is available at Cutter FordAs a third party vendor, we expect *** or any other entity to reflect Cutter Ford’s commitment to customer serviceHowever, similar to airports or hotels, rental vehicle transactions are between the
client and rental companyEven when the rental charge is covered under warranty, a deposit is still necessary, and if requested, additional insuranceThe customer claimed that he did not approve additional insurance, for which he was chargedWe referred this to ***, which ultimately refunded the customer and apologized as did Cutter Ford management for the inconvenience Pat ** Y**

The price for #*** Fshown on *** was a technical error showing only the accessory aof $10,The price shown on Cutter Fords website has a conditional price of $52,plus fees. Once Cutter Ford learned of this error we immediately notified *** and received a
retraction

Complaint: ***
I am rejecting this response because: I called and told them the price listed in the ad & was informed by the woman who answered the phone that there were rebates that reduced the price to the advertised $10,When I arrived I was given the "bait and switch" run around for hours before them saying it was an errorWhen my wife called Barry was very unprofessional! He was yelling "Give me her name and I will fire her right now!" when obviously she is not the only responsible party for placing & proofing their advertisementsA manager should not create a hostile work environment! We have dealt with Cutter for decades for our numerous Fords & Chryslers we've ownedI can site MANY instances when companies have made a pricing error and when a customer accepts their posted offer they honor that (in our case verbal) contract. We have been ongoing customers of Cutter for decades and have grown accustom to service & professionalismWe are a Ford & Chrysler familyI hope that they can see the good will that can be gained from being a "company who stands by their employee's word."
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern, I've responded to this request via email to the customer, (March 23rd, 2018), and did again today (April 5th, 2018).During a January visit to our shop, scratches that previously were not seen during the initial write up were pointed out by the customer at time of pick...

up. The Manager on duty, (Matthew H[redacted], Service Director), noted the scratches and agree to have them repaired. That offer still stands as reflected in the attached email thread.The customer is requesting the work be done at another shop than the one suggested, for double the price. We are denying that request for obvious reasons.The second complaint in a perceived overcharge on an oil change. The customer signed for the service, and had an explanation prior to the work being done. No refund on that service. Thank you,