For our customers convenience, a [redacted] counter is available at Cutter FordAs a third party vendor, we expect [redacted] or any other entity to reflect Cutter Ford’s commitment to customer serviceHowever, similar to airports or hotels, rental vehicle transactions are between the client and rental companyEven when the rental charge is covered under warranty, a deposit is still necessary, and if requested, additional insuranceThe customer claimed that he did not approve additional insurance, for which he was chargedWe referred this to ***, which ultimately refunded the customer and apologized as did Cutter Ford management for the inconvenience Pat ** Y**
To whom it may concern, I've responded to this request via email to the customer, (March 23rd, 2018), and did again today (April 5th, 2018).During a January visit to our shop, scratches that previously were not seen during the initial write up were pointed out by the customer at time of pick upThe Manager on duty, (Matthew H***, Service Director), noted the scratches and agree to have them repairedThat offer still stands as reflected in the attached email thread.The customer is requesting the work be done at another shop than the one suggested, for double the priceWe are denying that request for obvious reasons.The second complaint in a perceived overcharge on an oil changeThe customer signed for the service, and had an explanation prior to the work being doneNo refund on that serviceThank you,
For our customers convenience, a [redacted] counter is available at Cutter FordAs a third party vendor, we expect [redacted] or any other entity to reflect Cutter Ford’s commitment to customer serviceHowever, similar to airports or hotels, rental vehicle transactions are between the client and rental companyEven when the rental charge is covered under warranty, a deposit is still necessary, and if requested, additional insuranceThe customer claimed that he did not approve additional insurance, for which he was chargedWe referred this to ***, which ultimately refunded the customer and apologized as did Cutter Ford management for the inconvenience Pat ** Y**
To whom it may concern, I've responded to this request via email to the customer, (March 23rd, 2018), and did again today (April 5th, 2018).During a January visit to our shop, scratches that previously were not seen during the initial write up were pointed out by the customer at time of pick upThe Manager on duty, (Matthew H***, Service Director), noted the scratches and agree to have them repairedThat offer still stands as reflected in the attached email thread.The customer is requesting the work be done at another shop than the one suggested, for double the priceWe are denying that request for obvious reasons.The second complaint in a perceived overcharge on an oil changeThe customer signed for the service, and had an explanation prior to the work being doneNo refund on that serviceThank you,