Miss Appliance

To whom it may concern: [redacted] has a contract with the home warranty insurance companyThe Warranty company assigned Miss Appliance to his claim for a refrigeratorOur job is to go to customers home, diagnose the issue with appliances and report to the warranty CompanyAfter that the warranty company will make a decision on what to do and will advise usWe are a third partyIf the customer would like to replace his refrigerator he will need to contact his warranty company to do so.We apologize for any inconvenience caused to the customer.Sincerely,Miss Appliance Team

To whom it may consern:on behalf of our company we apologize for any inconvenience that was caused to the customer.Back in November our Company was assigned to the customer by his Warranty Company.our technician went to the customers house to diagnose [redacted] rangeAt the day of the appointment customer had responsibility to pay a deductible of $(it's in customers policy with his warranty company).Our Technician diagnosis were reported to the customers' Warranty CompanyNeeded parts for the repair were placed in orderUntill this day our company did not receive those parts.We are the third partyUnfortunately, without those parts we are unable to complete nessesary repairs.Thank you for your understanding,Miss Appliance Team

Possibly the worst service in the worldTech came and was "uncomfortable" working on our refrigeratorNever returned callsTerrible communicationsNot sure why they are approved by my warranty company

Whom it may concern:Customer Called us regarding his transmission for stackable washerIt failed due to overloading the machineWe advise the customer to get a new washer because it's not worth itWe charge him $for trip and diagnosisA week later he called back asking to fix itWe gave him
a price of $with month warranty on a partThe Customer called us times after the first repair with an attitudeWe did honor our warrantyWe replaced parts with no extra chargeWe asked the customer to do not overload the washer cause that what causing it to keep breakingEven though we did call the customer to let him know we ordered a part for him he start harassing our office with the multiple calls including calls from his family membersThe customer was using a foul language to girls in the office, told our techs they need to go back to the country they came from, calling them unimpropriet names and mucking their religionsThe customer threatened to come to our office to fight usAt that point we had no other option but to report it to the authoritiesAnd we could not send anybody back to this customers' houseOur supervisor decided to offer a $refund because of the customers wife who was very polite and kindYet the customer grabbed the phone from her in the middle of conversation and started his threats with foul and racist talk again.We are honoring our decision to refund $but only through the third party.We will not tolerate such behavior and we ask this customer not to call our office againWe do not speak the language of violence or disrespect.Thank you for your time,Miss Appliance Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:They are correct that they are third party vendor; however, the lack of response to both the insurance company and the customer is the primary reason the parts were not provided to MsAppliance. I cannot in good faith accept the lack of response the company has shown to me as the customer.
No further action is required.Regards,*** ***

To whom it may concern:[redacted] has a contract with the home warranty insurance company. The Warranty company assigned Miss Appliance to his claim for a refrigerator. Our job is to go to customers home, diagnose the issue with appliances and report to the warranty Company. After that the warranty...

company will make a decision on what to do and will advise us. We are a third party. If the customer would like to replace his refrigerator he will need to contact his warranty company to do so.We apologize for any inconvenience caused to the customer.Sincerely,Miss Appliance Team

To whom it may consern:on behalf of our company we apologize for any inconvenience that was caused to the customer.Back in November 2014 our Company was assigned to the customer by his Warranty Company.our technician went to the customers house to diagnose [redacted] range. At the day of the...

appointment customer had responsibility to pay a deductible of $100 (it's in customers policy with his warranty company).Our Technician diagnosis were reported to the customers' Warranty Company. Needed parts for the repair were placed in order. Untill this day our company did not receive those parts.We are the third party. Unfortunately, without those parts we are unable to complete nessesary repairs.Thank you for your understanding,Miss Appliance Team