I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Due to the customers concern of course spots in her drive way we agreed to reseal Mrs [redacted] ’s drive way three times in hopes to satisfy a nice customers requestAfter three seal coatings the drive way will not need to ever be sealed againWe try to leave all of our customers happy and satisfied with their requests, unfortunately after three coats of sealer we will not be able to get the drive way absolutely perfect due to the nature of the materials used in asphalt paving and sealingMrs [redacted] has been very nice to work with and we hope that with the most recent coat of sealer she has been satisfied with her workSINCERELY,PATTY BOURNEVIRGINIA PAVING ###-###-####
Virginia Paving was contacted to pave a driveway last September (2015). We went and removed existing drive-way, dug out for a turn-a-round, and installed a 15” inch drain pipe at the entrance of the driveway.We let the driveway sit for approximately three to four months, while homeowners were adding... an addition onto the back of their home. At the time there was no problem with drainage to our knowledge.We returned in early December 2015 to pave the driveway, still no problem with drainage.In June we had heavy rain and the homeowner called us about a back up in a drain that we never knew existed. At that time we found a new building and landscaping close to a damaged area.I explained to homeowner that we don’t feel like we are at fault. However, we want to help repair when we are close to their home. Homeowner seemed to be upset about not being able to reach me on the phone. I have to help on job sites with loud equipment. I receive numerous of calls throughout the day, paving jobs, sealing jobs, telemarketers etc. I try very hard to answer and respond back as quickly as possible. I apologize for any inconvenience that we caused.However as soon as we were working close to homeowners home. We saw, cut, and removed damaged pipe and installed the proper pipe needed for drainage. That’s why we didn’t feel like we were at fault. Nevertheless, we want to help homeowners in any way possible for the life of the driveway. They are a very nice family and have given us a lot of recommendations to other customers.Our goal is that homeowners are satisfied. While in the process of cleaning up the jobsite, we received a letter from the BBB. We wish we could have resolved the issue sooner. Again we are sorry for any inconvenience that may have occurred. Our goal is to satisfy ALL Virginia Paving customers.Sincerely,Virginia Paving
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Due to the customers concern of course spots in her drive way we agreed to reseal Mrs [redacted] ’s drive way three times in hopes to satisfy a nice customers requestAfter three seal coatings the drive way will not need to ever be sealed againWe try to leave all of our customers happy and satisfied with their requests, unfortunately after three coats of sealer we will not be able to get the drive way absolutely perfect due to the nature of the materials used in asphalt paving and sealingMrs [redacted] has been very nice to work with and we hope that with the most recent coat of sealer she has been satisfied with her workSINCERELY,PATTY BOURNEVIRGINIA PAVING ###-###-####
Virginia Paving was contacted to pave a driveway last September (2015). We went and removed existing drive-way, dug out for a turn-a-round, and installed a 15” inch drain pipe at the entrance of the driveway.We let the driveway sit for approximately three to four months, while homeowners were adding... an addition onto the back of their home. At the time there was no problem with drainage to our knowledge.We returned in early December 2015 to pave the driveway, still no problem with drainage.In June we had heavy rain and the homeowner called us about a back up in a drain that we never knew existed. At that time we found a new building and landscaping close to a damaged area.I explained to homeowner that we don’t feel like we are at fault. However, we want to help repair when we are close to their home. Homeowner seemed to be upset about not being able to reach me on the phone. I have to help on job sites with loud equipment. I receive numerous of calls throughout the day, paving jobs, sealing jobs, telemarketers etc. I try very hard to answer and respond back as quickly as possible. I apologize for any inconvenience that we caused.However as soon as we were working close to homeowners home. We saw, cut, and removed damaged pipe and installed the proper pipe needed for drainage. That’s why we didn’t feel like we were at fault. Nevertheless, we want to help homeowners in any way possible for the life of the driveway. They are a very nice family and have given us a lot of recommendations to other customers.Our goal is that homeowners are satisfied. While in the process of cleaning up the jobsite, we received a letter from the BBB. We wish we could have resolved the issue sooner. Again we are sorry for any inconvenience that may have occurred. Our goal is to satisfy ALL Virginia Paving customers.Sincerely,Virginia Paving