Miss Fix-A-Lot

To whom it may concern: In regards to item number one, I am unable to refund any moneyThe overage of product was not the fault of my company In regards to item number two, I am unwilling to do any further work for the customer In regards to number 3, the work was performed by South Tx TradesmanThey were not employees or subcontractors of my companyOut of kindness, I already made attempts to satisfy the customerI paid out of pocket for additional work to be doneThe customer was not happyHe needs to file a complaint against South Tx TradesmanThere is nothing further I can do [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Settlement is currently being signed and as long as the agreement is honored and kept then this matter will be considered resolved Regards, [redacted]

Complaint: ***
I am rejecting this response because:
Ms***'s response to the floor material acquisition is in that she coordinated the product acquisition from the source after my wife and I picked out the type of tile and she took payment from us to pay for the materials I have a copy of the purchase order from the source as well as the paid invoice from Miss Fix-A-Lot showing she received payment from us I also have text messages and e-mails verifying that she knew and acknowledged the fact that the *** ** *** *** would be tiling the master bathroom as part of that contract The email that documents this fact is dated February I can send your office copies of all email and text messages both sent and received verifying this information
Regarding the trim board, this is also and can be proven by all of the text messages and emails sent to Ms*** requesting that she complete this installation as it is part of the floor installation project that she never completed, yet has been paid in full for her to complete
Regarding the drywall and paint project, Ms*** has provided a statement in that she was paid and received $2,to complete the drywall repair and paint project as previously explained I have a paid in full invoice from her and her Company Miss Fix-A-Lot The fact that she brought in Mr*** and Mr*** to complete a project that she received payment in full to complete establishes an employee or subcontractor relationship with/through/under her company, Miss Fix-A-Lot, owned by Ms***
Ms*** received/accepted payment to procure the floor materials, procure all materials for the drywall and paint project, and to complete the floor installation and drywall and paint project Her execution and management, or lack thereof falls directly on her and her company, Miss Fix-A-Lot as responsible and liable As stated, I have hard copy and electronic communications with photos that affirms and validates our claims Unfortunately I am in *** at the moment (NOV 2014) with my *** who is *** *** *** *** *** ** *** * *** ***, so I do not have access to my computer to upload the messages, text messages, and photos Please provide me a good address that I can mail all of the stated evidence to to prove/verify the statements submitted by Ms*** My wife and I will be here in *** until later this evening
I must say that we are both shocked and disappointed by the statements submitted by Ms*** and as recent as last evening we were considering letting this claim go considering the wonderful change that she and Mr*** are expecting, however after reading her statement that consideration is vacated! We have been nothing short of respectful, courteous, professional, patient, and understanding in our interaction with Ms*** and her employees! Our message evidence will prove this and my Family can atest to our personal interaction with herWe fully intended to prove the falsity of her statements and pursue our claims against her and her company to the fullest extent of the law! This is regrettable and unfortunate
So, we have six days to respond and this initial response should be considered part one and the documented evidence, text and email messages, and photos should be considered part two
Regards,
*** ***

November 1,
Revdex.com Business Review of Central Texas
" letter-spacing: -0.15pt;">Complaint ID ***
My *** ID ***
To whom it may concern:
#1 In regards to the accusation to the over acquiring of flooring, the customer requested the square footage measurements for each room to take to the flooring companyI provided measurements for each roomThe customer then took the measurements to the flooring company and ordered the materialsIt was the customer who decided how much square footage to orderI picked up the materials for customer due to the flooring company did not provide deliveryThe customer provided cash for me to pay for the materialsNote that I did not place the order, the overage of materials was purchased by the customer, not by me or my company
#2 In regards to the protective trim at the sliding doorI offered the customer numerous options that he was not satisfied withHe never told me what his decision was in regards to the additional trimThen the customer starting becoming difficult to deal in regards to the drywall company, He was placing blame on me and my business even though the drywall was not my responsibilityI thought it best not to go back to his home due to him threatening legal action against me and my company
#3 In regards to the drywall repair, paint, and texture, this work was not performed by me or my businessMy company does not perform drywall repairI advised the customer of this factI referred, not subcontracted, the work to a different companyI did not charge anything and received no commission for the referralThe customer scheduled the drywall work with the drywall company, The customer asked me to pay the drywall company for him, and provided cash to do soThe drywall company did not provide a receipt and the customer asked If I would give him one, which I didThe drywall repair, paint, and texture was not the responsibility of my companyI went beyond reasonable means to help him resolve the issue he had with the first drywall companyI paid out of pocket to have a third party perform additional drywall workI did this because I felt bad that the customer was not satisfied with the first drywall company that I referred to himOf course, the customer was still not satisfiedSee #
#4 I have already been to his property to complete warranty work onceI offered to schedule & complete additional warranty work a second time, which he declined,
*** ***
Miss Fix-A-Lot
*** *** *** ***
*** *** ** ***

Complaint: [redacted]
I am rejecting this response because:
 
The information provided in the response is still incorrect.
For the record, Ms. [redacted] has made an offer through Mr. [redacted] via a telephone call to me on 18 November 2014 to refund the amount of $2,300, which includes the $300 for the floor tiles and the $2,000 for the botched drywall and painting project.
Mr. [redacted] and Ms. [redacted] are currently preparing an agreement document with a promise to pay the $2,300 in full by 1 February 2015, which we have tentatively agreed to.
If the agreement  is worded as such while preserving our right to move forward if the agreement if not kept, then we (my wife and I) will accept it and sign.
If the agreement is honored and kept by Ms. [redacted] then we (my wife and I) will request that your office delete/remove the complaint entirely.
We will follow up in the future with you Ms. [redacted].
Many thanks for your continued assistance.
Regards,
[redacted]. [redacted]
CSM, US Army Retired 
(830)-832-1853
a[redacted][email protected]

To whom it may concern: 
 
In regards to item number one, I am unable to refund any money. The overage of product was not the fault of my company. 
In regards to item number two, I am unwilling to do any further work for the customer. 
In regards to number 3, the work was performed by South Tx Tradesman. They were not employees or subcontractors of my company. Out of kindness, I already made attempts to satisfy the customer. I paid out of pocket for additional work to be done. The customer was not happy. He needs to file a complaint against South Tx Tradesman. There is nothing further I can do. 
 
[redacted]

Complaint ID [redacted]
 
I would like to inform all parties involved that this complaint is being resolved by settling at the customers request with a refund of $2300.00.
 
Please let me know if you have any other questions.
 
Thanks
--
-[redacted]
210-379-0547

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Settlement is currently being signed and as long as the agreement is honored and kept then this matter will be considered resolved.
Regards,
[redacted]