Miss Jessie's

Review: I placed and paid for sample products that were offered via the company's website. The website DID NOT stipulate any specific quantities allowed in conjunction with the free sample offers. I completed the transaction and received a receipt stating my items were shipped 7/**. I subsequently received an email stating my order was cancelled on 7/** without any explanation. I was charged and paid for shipping so I would like to receive my order.Desired Settlement: I wish to receive the order I placed and paid for

Business

Response:

Dear [redacted]:

We write in the reply to the meritless customer complaint filed by [redacted] ("[redacted]"), dated August **, 2013. which is nothing

more than an attempt tarnish the company's good reputation.

In short, [redacted] alleges that she placed orders for free samples at our web site - [redacted]. was charged a $1.00 fee, and was subsequently informed that her order had been cancelled without explanation. This is simply not true. [redacted] has failed to provide a true and accurate account of her experience, which is documented with written correspondence.

First , [redacted] failed to inform that she had requested 50 free samples from the web site. (A true and correct copy of her request is attached as Exhibit 1).

Second, [redacted] failed to inform that the website plainly limits the number of free samples -"l PER HOUSEHOLD, LIMITED TO 2 SAMPLES,

$1 SHIPPING ON

SAMPLES." (A true and correct copy of the relevant web page is attached as Exhibit

1) Third, [redacted] failed to inform that because her order was cancelled, she was never charged the $1 shipping

fee.

Fourth , [redacted] failed to inform that prior to filing her complaint, she had written communications with our staff and was fully informed

about the transaction. (A true and correct copy of the relevant email correspondence is attached as Exhjbit 3). For example, on July **, 2013, [redacted] wrote and asked, "May I ask why was [sic] my order cancelled?" The following day, on July **, 2013, we informed [redacted] that free samples were limited to two samples per household. Apparently not satisfied with our response, August *, 2013 [redacted] filed her complaint with your office and now inaccurately alleges that "my order was cancelled on 7/** without any explanation." Written correspondence, however, confirms that this is simply not true.

Incredibly, even after filing the complaint on August *, 2013, [redacted] again contacted our office on August **, 2013 and wrote., "I still have not received the samples I ordered." See Exhibit 3. In reply, the very next day, we wrote and again explained our free sample policy to [redacted]:

Thank you for contacting [redacted]'s. Our online sampling program states on our website that it is 2 free samples with $J .00 shipping. You have exceeded the amount of 50 so the order has been cancelled, l have contacted the billing department and your were not charged. See Exhibit 3 (emphasis added).

Accordingly, it is plain that there is no merit to [redacted] complaint because: (1) she exceeded the 2 sample limit and instead requested 50 samples, which is the equivalent of 50 fluid ounces of a product that is sold at retail for $14.00 for 8 oz.; and (2) she was never charged.

Against this indisputable factual background, we are unable to honor any of [redacted]'s requests. We will, however, mail [redacted] 2 free samples of our products,

provided that she agrees to pay the $1.00 shipping fee.

We trust that we have addressed this matter to your satisfaction, and stand ready to address any additional concerns or questions.

We thank you for your thoughtful attention and careful consideration of this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

The response did not address my issue. It is apparent at this point that the companys system had some form of a glitch in that it allowed the completion of an order for the sample size that I ordered. When I placed my order for the samples, I did not see anything that stated a maximum of 2 other wise I would not have placed an order for a higher quanitity. Nor did the system reject my request to alert that there was a 2 sample maximum. I received a response that my order was cancelled AFTER I reached out to see why, I then told that it was due to the above policy. If there was a system error, I do believe the company should honor it, as opposed to stating the consumer did something wrong. Or atleast when cancelling an order provided an explanation why. At at the VERY least, process the order for the 2 that you state was allowed. None of the above was done so yes, I believe it was poor customer service and I stand by that as opposed to as your response states maliciously speaking bad of a reputable company. My choice to voice my opinion on the poor service I received and request that an order be fulfilled that YOUR system processed, is not malicious in any way. I'm simply asking to receive what I, at the time, paid for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

We write in further reply to the most recent meritless complaint filed by [redacted] ("[redacted]"), dated August **, 2013, which is nothing more than a continued attempt to tarnish the company's good reputation. Further to our first reply, dated August **, 2013, we explained that [redacted]'s order of 50 free samples was cancelled because the company policy states that samples are limited to two (2) free samples per household. Apparently, [redacted] remains unsatisfied, but in stating her dissatisfaction she has made inaccurate statements in her August **, 2013 correspondence. First, she alleges that she "did not see anything that stated a maximum . . . ." Whether, [redacted] saw the stated policy is of no matter, because the policy is, in fact, stated on the website. See Exhibit 2 to letter dated August **, 2013. We regret that she did not see the policy and we will review and revise the policy so that it is a prominent feature. Second, [redacted] alleges that she received poor customer because "[she] received a response that [her] order was cancelled AFTER [she] reached out to see why . . . ." (emphasis in the original). This is simply not true. Rather, on July **, 2013 at 1:54 pm, we sent [redacted] an email message confirming that her order had been cancelled. See Exhibit 1. Approximately five hours later at 6:43 pm on July **, 2013, [redacted] wrote and requested an explanation for the cancellation, which we provided two separate

Third, there is no merit to [redacted]'s assertion that there is 'a "glitch" in our Fourth, upon investigation, we have discovered that at least on two other separate occasions, [redacted] previously requested and received multiple free samples. For example, it appears that on August * and August **, 2012 [redacted] requested and received multiple samples because she altered her mailing address.

Thus, against this indisputable factual background, we continue to stand by our prior position that we are unable to honor any of [redacted]'s unreasonable request for 50 free samples.

We trust that we have addressed this matter to your satisfaction, and stand ready to address any additional concerns or questions.

We thank you for your thoughtful attention and careful consideration of this matter

Review: I recently ordered a handful of products from [redacted] a portion of my order was never sent to me. I have called the number listed on the website for customer service multiple times, and have left my order number, as well as information regarding what I am missing and my contact info. I have not been contacted, and it has been over 2 weeks. I have also contacted them using their online message service, and no response from that either.Desired Settlement: I would either like the products I paid for to be delivered to me, or to get a refund for the products I never received.