Date Sent: 1/14/2016 11:13:44 AMPer our conversation, the customer did get a fall seeding and 4 services. They paid for 1 service and the power seeding. We guarantee the seeding for one year. In this case, the customer used extended control round up on his own. This...
product kills the grass and he had areas where no grass would grow due to this. As a result he stopped paying for the services. We did go back during the first two services of the 2015 season and try to grow grass in those areas applying more seed. This is when it occurred to us it was extended control round up the customer used. We did reach out to him via mail and phone multiple to get payment to no avail as he owed from his last service of 2014 and two services in 2015. We also had the collections company send a letter. With no response so it got escalated and now shows on his credit report. I hope this help explain the situation.
Complaint: [redacted]
I am rejecting this response because: I did not use extended control round up. Before I scheduled the first power seeding with Lawn Doctor, I did apply a chemical that kills the grass. The instructions on the bottle stated that I should not attempt to plant grass for 30 days following application. When I called Lawn Doctor to schedule the power seeding I specifically mentioned that I do not want them to come for 6 weeks so that I can be certain that the chemical that was applied will not interfere with the seeding. The woman assured me that she will make sure that they don't come to do the seeding until then. Sure enough, within one week they showed up while I was not home and sprinkled seeds all over my yard. I immediately called them to ask why they came so early after we had specifically arranged otherwise. The woman told me that she will have her manager call me back. When her manager called me back he assures me that since I did not use extended control round up I have nothing to be worried about and the grass will grow just fine. Since I knew that there is a money back guarantee and they were being extremely friendly and courteous, I paid for the services and I trusted their word based the many years of experience that they have in this field. When the next season arrived and the grass had not yet grown in I began to suspect that something was wrong but when I called them again they reassured me that everything will be okay. All this time I continued to pay for fertilizing treatments which I obviously only wanted because I was hoping that the grass will end up growing in (what use do I have from fertilizing the ground if there is no grass growing). When I finally realized that this was not working I stopped making payments as they clearly advertise that the work is guaranteed or your money back.
Regards,
Matt Rokowsky
Date Sent: 1/14/2016 11:13:44 AMPer our conversation, the customer did get a fall seeding and 4 services. They paid for 1 service and the power seeding. We guarantee the seeding for one year. In this case, the customer used extended control round up on his own. This...
product kills the grass and he had areas where no grass would grow due to this. As a result he stopped paying for the services. We did go back during the first two services of the 2015 season and try to grow grass in those areas applying more seed. This is when it occurred to us it was extended control round up the customer used. We did reach out to him via mail and phone multiple to get payment to no avail as he owed from his last service of 2014 and two services in 2015. We also had the collections company send a letter. With no response so it got escalated and now shows on his credit report. I hope this help explain the situation.
Complaint: [redacted]
I am rejecting this response because: I did not use extended control round up. Before I scheduled the first power seeding with Lawn Doctor, I did apply a chemical that kills the grass. The instructions on the bottle stated that I should not attempt to plant grass for 30 days following application. When I called Lawn Doctor to schedule the power seeding I specifically mentioned that I do not want them to come for 6 weeks so that I can be certain that the chemical that was applied will not interfere with the seeding. The woman assured me that she will make sure that they don't come to do the seeding until then. Sure enough, within one week they showed up while I was not home and sprinkled seeds all over my yard. I immediately called them to ask why they came so early after we had specifically arranged otherwise. The woman told me that she will have her manager call me back. When her manager called me back he assures me that since I did not use extended control round up I have nothing to be worried about and the grass will grow just fine. Since I knew that there is a money back guarantee and they were being extremely friendly and courteous, I paid for the services and I trusted their word based the many years of experience that they have in this field. When the next season arrived and the grass had not yet grown in I began to suspect that something was wrong but when I called them again they reassured me that everything will be okay. All this time I continued to pay for fertilizing treatments which I obviously only wanted because I was hoping that the grass will end up growing in (what use do I have from fertilizing the ground if there is no grass growing). When I finally realized that this was not working I stopped making payments as they clearly advertise that the work is guaranteed or your money back.
Regards,
Matt Rokowsky