Miss Zebra Golden French Cleaner

Review: I brought my pants to be altered to this Dry Cleaning location. She had me pay in advance and gave me the receipt. She also appeared to write me in the computer under my families account, we have been going to this location for 30 years. It seems to be under different management. When I went to pick up my pants she had no record of me in the computer and claimed never to have seen me. I had lost my receipt, which is my mistake. I have gone into thie Dry Cleaners in previous occasions and did not need a receipt because I was properly placed in the computer. She did not have a record of me and would not look further for my pants.Desired Settlement: I would like my pants back, with the alterations I ordered. If she cant give them back to me because she lost them, then I want the cost of my pants and my alteration refund. Pants were $25.00, alterations $8.00. I did not appreciate wasting my time here and being treated like I had never been there before.

Business

Response:

We are friendly cleaners and gave 30% discount to our customers for all dry cleaning at 4

days delivery product all year long. The complaining customer walked in the

store and gave me a telephone number to see if she has a new pick up. Our

computer showed no new pick up for her at the telephone number she gave. The

information shows last visited or transaction was on Jan [redacted] 2013. I asked

her if she has another telephone number so we may search her new pick up. She

gave me a few and her name and no avail, we could not get further. The

customer got upset and insulted me, my younger son was there and overheard

the sentence " I can't believe you can't remember my face?!" So i

asked if she could give me a pickup ticket/receipt and also told her there is

another cleaner at the corner. She started to search her bag for 5 minutes

and she walked out of the store. Before she went, she said she will be back

with receipt. Until today , we haven't seen her. A receipt was provided for a

reason, liability and smooth operation practice. And, we still willingly to

allow almost all my customers to pick up their clothing even without a

receipt by signing the book and we are taking the risk. By the way, our alteration

for pant hem is $8.50 and never $8.00. It is unfair to us that we always meet

customers venting their anger at us for no good reason, and do not treat us

with respect by pouring word abuse and we worked so hard for them.