Mission Car Wash

In response to the above complaint, I submit the following facts and details about the incidentI tried to explain to ***, that the bill changers have being programmed not to accept and process $bills. In her presence, I took three $bills and inserted them one at a time into the
machine, and each time the machine threw the bill back out. This programming was done some years ago and since then the bill changers have not accepted $bills. I have had no complaints until nowWith *** was still insisting that the machine took her money, I unlocked the bill acceptors and remove the bill cassettes in her presence. I took all the bills out of the cassettes and sorted through them for any $bills. There were noneSince I could not convince ***, I even repeated the same process with the other bill acceptor and got the same result. The bill changer rejected the test $bills and there were no $bills found in the bill cassettesThe bill changer has three process stages; namely scanning, depositing and dispensingIn the scanning stage, the bill changer verifies that the bill is valid and within the acceptable parameters. If the bill is not valid, it merely spits the bill back out. Even a good bill can be rejected by the machine. This is critical so that bills of all denomination (other than the acceptable $1, $and $bills), all other currency bills and counterfeit bills are not taken inIn the depositing stages, after the bill has been verified, the bill must travel and safely drop into the bill cassette. This step is mechanical and if the bill does not deposit safely, the machine will fault and stops accepting any bills until the fault is physically corrected. Most of the bill processing errors come in this stage and errant bills are usually found stuck in the depositing track. These errant bill are either torn, taped, wrinkled or have paper clips or staples. The customer is contacted, and the monies returned to the customer. Lastly, in the dispensing stage, the bill changer knows what bill was accepted and gives out the corresponding amount of coins. If this mechanical process fails in any manner, the bill changer jams, sends a fault message and all processing is stopped. When this happens, the customer is contacted, and monies returnedIn *** case, no such errors or mechanical failures occurred. The supposed $bill that was inserted must have been rejected and spitted out immediately. If there was any shadow of doubt that the bill changer erred, I would be willing to give *** her money back. If the bill changer did take in ***’s $bill, then where did it go. No $bills were found in the bill cassettes or in the machine itself I see car wash customers coming into the gas station and asking for change for $all the time and even after this incident. They do not complain about the bill changer taking their $bills. I will welcome an unannounced, on the spot testing of the bill changers and you will find that the machines simply do not accept $bills. I have been in business for years at this location, and we have not had a customer complaint before thisThe amount in question is relatively small. It is matter of principle. I cannot in good conscience give out monies for happenings that cannot be substantiatedShould you any questions, please do contact me

To whom it may concern:I have read the complaint and this is my response. The date of the service complaint is April 4th 2017. We do recall recieving a phone call from a customer complaining about the service on this date. In defense of this matter, the consumer used very foul language,...

and I understand that consumer is very angry and upset. However, there was no need to use of any foul language. Therefore, we have the right to reject a phone call of that sort if there is no way of dialogue between the consumer and the business. My staff tried to tell the consumer, in a polite manner, that he/she could bring their vehicle back in to inspect and figure out a solution to the complaint, but the consumer kept using the foul language, so my staff hung up the phone on the consumer. Secondly, I have checked and double checked all my reports and tickets of this date and I found absolutely no records of any major details made on this date of April 4th 2017. So in order to find a solution to this complaint, I will need from the consumer a receipt of services given on April 4th 2017, showing proof of the detail services the consumer states we did on this date. In addition, my staff did inform me that he let the consumer know that he/she should come in the next day of business to inspect the vehicle. I would like to know why the consumer did not pursue to resolve this issue in person and only make a complaint online with the Revdex.com, when we were willing to resolve this complaint in person.