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Mission Creek Village HOA

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Review: I made my reservation more than a month before my daughters birthday party. I submitted a cleaning deposit and the fee for the rental and I confirmed that everything was scheduled so I could send out invitations. I was told to call the night before the party so he could give me the key. I called him Friday September 13th and he mentioned to me that he was no longer in the area and that I would need to call Kurtis. When I contacted Kurtis the unprofessional-ism increased even more. He told me that he wasn't even aware of the facility being rented out and he would see what he could do about getting me the key. I called him again the morning of (September 14th) at 8 am. He said that he would get the key to me by 10am. I called him again at 10am, and he said that he was just getting into the shower and he would get back to me. He called me at 10:30am stating that he was there with the key. In our conversations about giving me the key he made it seem like it was a huge inconvenience to him and that he was doing me a favor. He told me about all the rules about the key and not being able to give the key one second before 10am. After the party we all cleaned up, locked the clubhouse and had the key ready for Kurtis by 8pm that night. I reached out to him, he didnt answer. I let him know again the following day that the key was ready, still no answer. He finally asked me to put the key in the mailbox on Tuesday September 17th. I asked him when I would get my deposit back and he said he would check the clubhouse that night and he would let me know.It is now Tuesday September 24th and I have yet to receive my deposit after 10 calls to him. On our last call I told him this is ridiculous and to give me back my deposit and he hung up on me. This is terrible!Desired Settlement: I would like a refund and I would like my cleaning deposit back. This has been the worst experience with a company.

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Description: PROPERTY MANAGEMENT

Address: 610 Sunrise Dr, Santa Maria, California, United States, 93455

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