Mission Dental Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you so much for your help Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10762488, and have determined that their response or lack thereof is simply a means of avoiding the issues raised I will gather additional information to support my complaint of trying to "upsell" me into questionable and very expensive servicesIf it becomes necessary, I will consider providing a release for them to discuss my case with youThe form being requested is overly broad for the particulars of this case Thank you for your understanding of my position Sincerely, [redacted]

Please be advised that the nature of my complaint does not require a review of my medical recordsMy complaint is not requesting compensation or a dispute of billing, but rather unethical behavior
I was a regular patient at this facility for several years seeing Dr***I went in for a
scheduled cleaning and checkupI was surprised to find that Dr*** was not thereI was told she was out on medical leave, it was implied mentalThe dentist, office manager, and the hygienist tried to upsell me on expensive out of pocket procedures with which they tried to get me to immediately agree toI declined and requested that they simply do the cleaning for which I was scheduled and for which they kept me waiting an additional minutes after I declined their hard sell procedures
I've since found out that the practice was probably sold to Dr***I've also discovered via yelp and other reviews that many other patients encountered the same hard sell that I didSo, I wanted this on recordI did write to the dental group and also verbally expressed my discomfort with their hard sellI never received a call back nor any kind of apologyI've only received emails and communication reminding me I was due for another visit
Please contact me if you need any further information or clarification to process this complaint
Thank you for your efforts and understanding of my position
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a letter on November 2nd, from Mission Dental Group and Orthodontics stating that upon completing an audit of my service, they are in the process of refunding a total of $To this date, I have not received any form of payment and request that this be mailed to me in the form of a check immediatelyBelow is the message I received ensuring this refund.
Regards,
*** ***

RE: *** *** CASE ID NO.: ***Dear Ms***,Mission Dental Group and Orthodontics would like to thank you for bringing this to our attentionIt appears there was an inadvertent systems issue with this refundHowever, this has been corrected and a refund will be sent to Ms*** via Federal Express MailWe expect the check to be mailed to Ms*** on Thursday, June 9, 2016.Please convey to Ms*** our sincerest apologies for the delayPlease allow two (2) to Five (5) business days for delivery of the check once it has been mailed out.In closing, it is our intent and desire to exceed our patients’ expectations by providing clinical excellence and superb customer serviceWe apologize for any inconvenience this may have caused *** ***.Respectfully, Mission Dental Group and Orthodontics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much for your help. 
Regards,
[redacted]

HIPAA Form attached

Dear Ms. [redacted],Unfortunately, we still cannot address Ms. [redacted]’s concerns with you until anappropriately executed HIPAA release has been signed and dated by Ms. [redacted].Our records still reflect a release has not been executed authorizing anyone to speak to youregarding [redacted]. Pursuant to the Health Insurance Portability and Accountability Act of1996, no specifics regarding Ms. [redacted] may be provided to you. If Ms. [redacted] would forwardan appropriately executed HIPAA release, Mission Dental Group and Orthodontics and itsaffiliated practitioners would be happy to respond to the complaint Ms. [redacted] filed with theRevdex.com.Mission Dental Group and Orthodontics is committed to providing quality service and achievingthe highest service standards. One of the ways in which we continue to improve our service isby listening and responding to the views of our patients. As such, upon receipt of anappropriately executed HIPAA release, we look forward to the opportunity to provide asubstantive response in this matter.Respectfully,Mission Dental Group and Orthodontics

Hello Ms. [redacted], We truly regret that Ms. [redacted] feels we are trying to avoid responding to her concerns.  Please be assured this is not the case.  We are happy to respond.  However, we cannot do so until we receive an appropriately executed HIPAA Release. Thank you

RE: [redacted] CASE ID NO.: [redacted]Dear Ms. [redacted],Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted]. Pursuant to the Health Insurance Portability and Accountability Act of 1996, no specifics regarding Ms. [redacted] may be provided to you. Ms....

[redacted] would forward an appropriately executed HIPAA release Mission Dental Group and Orthodontics and its affiliated practitioners would be happy to respond to the complaint Ms. [redacted] filed with the Revdex.com.Mission Dental Group and Orthodontics is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide a substantive response in this matter.Respectfully, Mission Dental Group and Orthodontics

ISSION DENTAL GROUP AND ORTHODONTICSNovember 2, 2015VIA: [email protected] Ms. [redacted]RE: [redacted] CASE ID NO.: [redacted]Dear Ms. [redacted],Customer service is important to Mission Dental Group and Orthodontics and we strive to ensure our patients are happy with all aspects of treatment. As a principal part of our commitment to customer service we make every effort to accurately estimate co-insurance for each patient. However, especially with dual insurance, the patient out of pocket expense is only an approximation.That said, we have compelted an audit of [redacted]’s account and are in the process of refunding a total of $220.00, as requested.In closing, it is our intent and desire to exceed our patients’ expectations by providing clinical excellence and superb customer service. We spologize for any inconvienace this may have caused [redacted].Respectfully, Mission Dental Group and Orthodontics26032 Matguerite Pkwy, Suite A-1 Mission Viejo, CA 92692

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10762488, and have determined that their response or lack thereof is simply a means of avoiding the issues raised.
I will gather additional information to support my complaint of trying to "upsell" me into questionable and very expensive services. If it becomes necessary, I will consider providing a release for them to discuss my case with you. The form being requested is overly broad for the particulars of this case.
Thank you for your understanding of my position.
Sincerely,
[redacted]

Review: This is a dental office. I'd been going for several years, twice a year, for checkups and cleaning. I went in for my scheduled appointment. Basically, the hygienist, the dentist, the office manager tried to upsell me on more expensive procedures, told me that my regular dentist was out on medical leave (implied mental), that she had not been doing a good job, had neglected to tell me of problems with my teeth that they were finding, and tried to bully me into having the procedures done immediately (at a significant out of pocket cost). I declined and requested that they just go ahead and do the cleaning for which I'd been scheduled (for six months), and I would consider the other recommendations. My "measurements" of my "pockets" were considerably greater per the hygienist than they had ever been measured before. Quite frankly, I wanted a second opinion based on the dramatic change in my condition per their personnel.

They were very angry with my refusal and kept me waiting over 45 minutes before I got my cleaning even though that's what I was scheduled for originally. Basically, the entire experience was very unpleasant and disconcerting.

I sent written communication in several forms and never heard anything back. I eventually found out that the practice had been sold by my prior dentist. I continued to receive communication reminding me that I needed to schedule my maintenance appointments. I finally contacted my dental carrier and switched providers. I also looked for reviews on the new dentist I chose as well as this dental group. I found that many many people had also experienced the horrible experience I had. So my complaint is not an isolated case.Desired Settlement: Based on my experience and that of many other patients, I think a record should be on file with the Revdex.com.

I'm also reporting them to the

Dental Association. However, since it's a business, and they are exhibiting unethical practices, I think it's appropriate for this complaint to also be registered with you.

Consumer

Response:

Please be advised that the nature of my complaint does not require a review of my medical records. My complaint is not requesting compensation or a dispute of billing, but rather unethical behavior.

I was a regular patient at this facility for several years seeing Dr. [redacted]. I went in for a scheduled cleaning and checkup. I was surprised to find that Dr. [redacted] was not there. I was told she was out on medical leave, it was implied mental. The dentist, office manager, and the hygienist tried to upsell me on expensive out of pocket procedures with which they tried to get me to immediately agree to. I declined and requested that they simply do the cleaning for which I was scheduled and for which they kept me waiting an additional 45 minutes after I declined their hard sell procedures.

I've since found out that the practice was probably sold to Dr. [redacted]. I've also discovered via yelp and other reviews that many other patients encountered the same hard sell that I did. So, I wanted this on record. I did write to the dental group and also verbally expressed my discomfort with their hard sell. I never received a call back nor any kind of apology. I've only received emails and communication reminding me I was due for another visit.

Please contact me if you need any further information or clarification to process this complaint.

Thank you for your efforts and understanding of my position.

Sincerely,

Business

Response:

Dear Ms. [redacted],Unfortunately, we still cannot address Ms. [redacted]’s concerns with you until anappropriately executed HIPAA release has been signed and dated by Ms. [redacted].Our records still reflect a release has not been executed authorizing anyone to speak to youregarding [redacted]. Pursuant to the Health Insurance Portability and Accountability Act of1996, no specifics regarding Ms. [redacted] may be provided to you. If Ms. [redacted] would forwardan appropriately executed HIPAA release, Mission Dental Group and Orthodontics and itsaffiliated practitioners would be happy to respond to the complaint Ms. [redacted] filed with theRevdex.com.Mission Dental Group and Orthodontics is committed to providing quality service and achievingthe highest service standards. One of the ways in which we continue to improve our service isby listening and responding to the views of our patients. As such, upon receipt of anappropriately executed HIPAA release, we look forward to the opportunity to provide asubstantive response in this matter.Respectfully,Mission Dental Group and Orthodontics

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10762488, and have determined that their response or lack thereof is simply a means of avoiding the issues raised.

I will gather additional information to support my complaint of trying to "upsell" me into questionable and very expensive services. If it becomes necessary, I will consider providing a release for them to discuss my case with you. The form being requested is overly broad for the particulars of this case.

Thank you for your understanding of my position.

Sincerely,

Business

Response:

Hello Ms. [redacted], We truly regret that Ms. [redacted] feels we are trying to avoid responding to her concerns. Please be assured this is not the case. We are happy to respond. However, we cannot do so until we receive an appropriately executed HIPAA Release. Thank you

Review: I completed a root canal/crown procedure in January 2015, and was quoted to pay $631.80 out of pocket. I paid it, but received a statement for $883.20 about four months later. When I called the office to inquire about this charge, I was told that my one of my insurances was rejected and that I should call them to make sure I have the right ID number. I called my insurance company and discovered that the ID number I provided to the dental office was incorrect. I provided the new ID number to the dental office and hoped that this would resolve the charge. About a month later, I received another statement asking me to pay the same amount of $883.20. I called the dental office and was told that it can take 30 days for the change to be processed, and to receive a revised statement. They also told me that statements always go out on the 1st of each month, and that I should wait a little longer to see if it is resolved. A couple of weeks later, I received a letter from their collection agency to pay the full amount. I was scared because I had never had a bill go to collections, so I decided to just pay it. I called the dental office and paid a balance of $683.20 via phone on August 7th. I was given a $200 discount as a customer service gesture. Only three days later, I received an August statement with an adjusted insurance payment in the amount of $463.20. I assumed that this amount was a reflection of the corrected insurance number I provided, so I called the dental office to make sure I didn't owe them this money. The representative at the dental office told me that I definitely don't need to pay more to them, but if anything, I should be issued a refund for over payment. I was told that I will be contacted once the office manager is notified, but I didn't hear back for about two months. During this time, I periodically checked my HSA account to see if I was reimbursed. When I called the office to inquire on October 13th, they said they wrote the amount off.Desired Settlement: I would like Mission Dental Group to refund me the amount of $220.00, which is the difference between what I paid to them (683.20) and what their August statement (with an adjusted insurance payment) wanted me to pay ($463.20). I don't believe that it is justified for them write this amount off when I have already overpaid them. The timing is off as well. I paid them on August 7th, but received an updated statement around the same time for a lesser amount, so I believe that my true balance I should have paid during this whole time is $463.20.

Business

Response:

RE: SIMA [redacted] CASE ID NO.: [redacted]Dear Ms. [redacted],Our records reflect a release has not been executed authorizing anyone to speak to you regarding Sima [redacted]. Pursuant to the Health Insurance Portability and Accountability Act of 1996, no specifics regarding Ms. [redacted] may be provided to you. Ms. [redacted] would forward an appropriately executed HIPAA release Mission Dental Group and Orthodontics and its affiliated practitioners would be happy to respond to the complaint Ms. [redacted] filed with the Revdex.com.Mission Dental Group and Orthodontics is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide a substantive response in this matter.Respectfully, Mission Dental Group and Orthodontics

Review: I had dental service at Mission Dental Group. I have great insurance. They performed some root canals and crown service. Each time I had dental work they reviewed what my insurance covered vs what my costs were. They never let me leave without paying them what was due For one of the services I opened up an account with Care Credit to pay $1099.00 for dental work uncovered by my insurance. I did this while in their office. The following year I received an invoice for $1099.00. It had no description of what this was for. When I called them I told them I paid this already and that this must have been an error. They acknowledged that they were not quite sure what is was for either. They later sent me an email advising that they "thought" it was for a upper left crown but that they would review my account. They indicated they would need a few more days to work on it. Instead they sent my account to their collection agency [redacted] with a demand to pay within 30 days. They still cannot give me any specific details regarding this. I guess they expect me to pay it blindly.Desired Settlement: I'd like them to withdraw this from their collection company [redacted] and provide a detail explanation providing specifically what the bill is for and when the services were performed.Any reasonable consumer would expect that!

Business

Response:

April 29, 2014

VIA ELECTRONIC MAIL: [email protected]

Better Buisness Bureau

Ms. [redacted]

4747 Viewridge Ave. #200

San Diego, CA 92123-1668

RE: MARVIN [redacted] ID NO.: [redacted]

Dear Ms. [redacted],

Customer service is important to Mission Dental Group and Orthodontics and we strive to ensure

our patients are happy with all aspects of service and treatment. It is truly unfortunate that Mr.

[redacted] is unclear with the payments made for the treatment he received.

Mr. [redacted] received $2,198.00 on treatment and elected to pay via Care Credit. We posted two

payments of $1099.00 via Care Credit and upon reconciliation of his account we learned we only

received payment on one of the transactions. As such, Mr. [redacted] has a remaining balance of

$1099.00.

In closing, it is our intent and desire to exceed our patients’ expectations by providing clinical

excellence and superb customer service. We have instructed Mr. [redacted] to contact Care Credit

and confirm the forgoing.

Respectfully,

Mission Dental Group and Orthodontics