Mission Home Improvement

On Tue, Sep 1, at 4:PM, wrote:In regards to complaint ID#: *** , I contac*** Ms *** *** August 30, After a long discussion come to realize there was a miscommunication, and felt it was in the best interest of my company name to give a refund
of $3,(Three Thousand Three Hundred ), for all work performedIncluding all carpentry work, all new roof installation, all painting on mobile home and Arizona roomI would like to add that I am sorry for all the confusion, I hope this resolves the issue , Ms Vespie has signed a document stating she is now satisfiedShe did not call me before contacting you, I was unaware she was dissatisfied till you at Revdex.com contac*** me. Sincerely, *** ***Mission Home Improvement *** * *** *** *** ***
*** ** ***

>>I made this complaint to share my experience and warn others. I was pleasantly surprised when *** got back to me and gave me a refund so that I would close this complaint. But before I close, I want togive my final two cents worth. >>When they took off my swamp cooler the best *** could estimate the cost was “not thousands of dollars”. He said they found more rot*** wood and sprayed in their stuff. When he said that I owed them an additional thousand dollars I knew something was wrong(He showed me this amount on his calculator. This was no misunderstanding). This is when I star*** asking other people if they had heard of this type of repair(P.She reduced the thousand to thousand when I said I did not have that sort of money and I can pay them a little at a time.)(P.S I did tell *** I thought they were trying to cheat or scam me the last time I saw him.)>> When they first talked about spraying their stuff to make my roof/walls stronger I got the impression it was fiberglass. *** showed me blown fiberglass on the internet with his phone. Later *** saidit was urethane. After internet research and talking to people at Home Depot I have learned both are used for insulation, but not for making roof/ wall stronger after water damage. I used several online polyurethane Insulation calculators. To get to an thousand dollars cost requires about square feet of roof/wall. My mobile home roof is >>When *** contac*** me about this complaint he said the employee had been reprimanded / the employee is no longer with them. (I thought *** and *** were brothers)He was not interes*** in talking about why I felt taken advantage of; he just wan*** me to close the complaint (No long discussion). I am not sure if this was one rogue employee/relative taking advantage of an old person or if this is how the company normally does business. I am not sure if this complaint will cause them to change their way of doing business. >>This complaint is a warning. If you are a little old lady, like me, who does not know about roof repair then be wary of this company. If you are any person who does not know aboutroof repair; be wary.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

On Tue, Sep 1, 2015 at 4:47 PM, <[redacted]> wrote:In regards to  complaint ID#: [redacted] , I contac[redacted] Ms [redacted] August 30, After a long discussion come to realize there was a miscommunication, and felt it was in the best interest of my company name  to give a...

refund  of $3,300.00 (Three Thousand Three Hundred ),  for all work performed. Including all carpentry work, all new roof installation, all painting on mobile home and Arizona room. I would like to add that I am sorry for all the confusion, I hope this resolves the issue , Ms Vespie has signed a document stating she is now satisfied. She did not call me before contacting you, I was unaware she was dissatisfied till you at Revdex.com contac[redacted] me. Sincerely, [redacted]Mission Home Improvement [redacted]  **  [redacted]

On Tue, Sep 1, 2015 at 4:47 PM, <[redacted]> wrote:In regards to  complaint ID#: [redacted] , I contac[redacted] Ms [redacted] August 30, After a long discussion come to realize there was a miscommunication, and felt it was in the best interest of my company name  to give a...

refund  of $3,300.00 (Three Thousand Three Hundred ),  for all work performed. Including all carpentry work, all new roof installation, all painting on mobile home and Arizona room. I would like to add that I am sorry for all the confusion, I hope this resolves the issue , Ms Vespie has signed a document stating she is now satisfied. She did not call me before contacting you, I was unaware she was dissatisfied till you at Revdex.com contac[redacted] me. Sincerely, [redacted]Mission Home Improvement [redacted]

[redacted]  **  [redacted]

>>I made this complaint to share my experience and warn others.  I was pleasantly surprised when [redacted] got back to me and gave me a refund so that I would close this complaint.  But before I close, I want togive my final two cents worth.  >>When they took off my swamp cooler the best [redacted] could estimate the cost was “not thousands of dollars”.  He said they found more rot[redacted] wood and sprayed in their stuff.  When he said that I owed them an additional 11 thousand dollars I knew something was wrong. (He showed me this amount on his calculator.  This was no misunderstanding).    This is when I star[redacted] asking other people if they had heard of this type of repair. (P.S. he reduced the 11 thousand to 5 thousand when I said I did not have that sort of money and I can pay them a little at a time.)(P.S.  I did tell [redacted] I thought they were trying to cheat or scam me the last time I saw him.)>> When they first talked about spraying their stuff to make my roof/walls stronger I got the impression it was fiberglass.  [redacted] showed me blown fiberglass on the internet with his phone.  Later [redacted] saidit was urethane.  After internet research and talking to people at Home Depot I have learned both are used for insulation, but not for making roof/ wall stronger after water damage.  I used several online polyurethane Insulation calculators.  To get to an 11 thousand dollars cost requires about 3600 square feet of roof/wall.  My mobile home roof is 1464. >>When [redacted] contac[redacted] me about this complaint he said the employee had been reprimanded / the employee is no longer with them.  (I thought [redacted] and [redacted] were brothers). He was not interes[redacted] in talking about why I felt taken advantage of; he just wan[redacted] me to close the complaint (No long discussion).   I am not sure if this was one rogue employee/relative taking advantage of an old person or if this is how the company normally does business.   I am not sure if this complaint will cause them to change their way of doing business. >>This complaint is a warning.  If you are a little old lady, like me, who does not know about roof repair then be wary of this company.  If you are any person who does not know aboutroof repair; be wary.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 

Regards,

Review: >>Hired Mission Home Improvement to fix my mobile home roof. I think Mission Home Improvements charged me for work that does not exist and over charged me for the work that was done. >>The work that does not exist: He said I had rotten wood in walls and roof connec[redacted] to my Arizona room, which he could repair by blowing in the same stuff that boat hulls were made of. This would get hard and act like a broken-arm-cast on the weak wood. They would use a machine to blow in (fiberglass?) through the outside wall. I can’t find anywhere on internet or a contractor/person who has heard of this type of repair. >>Overcharge for work that was done: Original charge was 15,200. Another contractor estima[redacted] about 9,000. They kept finding places that needed this bad-wood-fiberglass-repair that by the end Mission Home Improvements wan[redacted] 33,500. >>Fortunately it took so long to transfer the money out of my retirement, I had caught on that no one else heard of this repair before paying for all of it. If I had paid what they wan[redacted] I would have emptied out my savings and had a large loan.Desired Settlement: If this rotten-wood-fiberglass-repair really exists, then prove to Revdex.com that I owed you the amount you charged me. Also I would like proof to Revdex.com that it really cost 15,000 to put on roof where others have estima[redacted] it cost 9,000. Otherwise, refund me the money you overcharged me.

Business

Response:

On Tue, Sep 1, 2015 at 4:47 PM, <[redacted]> wrote:In regards to complaint ID#: [redacted] , I contac[redacted] Ms [redacted] August 30, After a long discussion come to realize there was a miscommunication, and felt it was in the best interest of my company name to give a refund of $3,300.00 (Three Thousand Three Hundred ), for all work performed. Including all carpentry work, all new roof installation, all painting on mobile home and Arizona room. I would like to add that I am sorry for all the confusion, I hope this resolves the issue , Ms Vespie has signed a document stating she is now satisfied. She did not call me before contacting you, I was unaware she was dissatisfied till you at Revdex.com contac[redacted] me. Sincerely, [redacted]Mission Home Improvement [redacted]