Mission hospital payment processing center

Initial Business Response / [redacted] (1000, 12, 2016/09/19) */ RE: Case # [redacted] : [redacted] First let me apologize for not responding to Ms [redacted] personallyIf I had been aware she was having any difficulty with her payment arrangement I would have taken the opportunity to speak with her and resolve any issues of calling her at inconvenient times or answer any questions she may have concerning recent activityAs the first letter I have received is this letter dated September 8, 2016; thank you for allowing me the opportunity now to try and explain what may have happened Recently our payment processor has been going thru some changes that in fact has moved us to opt to change to a different processor altogetherThis change unfortunately has been in transition for approximately the last days which has in some cases caused some of our customers to experience inconveniencesAs we are moving as quickly as possible to change processors I apologize for any inconvenience Ms [redacted] has incurred A teamlead or myself will be calling Ms [redacted] to further explain and apologize; but I want everyone to be assured no one is messing with her bank account and no withdrawals will be done with her authorization If you have any further question or if I can be of further assistance please do not hesitate to contact me

I am rejecting this response because:
OkayI did not receive this letter but thank youI will contact *** ***

The consumer's was able to contact his bank and stop the 3 $10.00 overpayments he had made online. We have been notified by his bank that they were refunded to his account, therefore this matter should be closed out.

Initial Business Response /* (1000, 12, 2016/09/19) */
RE: Case #[redacted]
First let me apologize for not responding to Ms. [redacted] personally. If I had been aware she was having any difficulty with her payment arrangement I would have taken the opportunity to speak...

with her and resolve any issues of calling her at inconvenient times or answer any questions she may have concerning recent activity. As the first letter I have received is this letter dated September 8, 2016; thank you for allowing me the opportunity now to try and explain what may have happened.
Recently our payment processor has been going thru some changes that in fact has moved us to opt to change to a different processor altogether. This change unfortunately has been in transition for approximately the last 120 days which has in some cases caused some of our customers to experience inconveniences. As we are moving as quickly as possible to change processors I apologize for any inconvenience Ms. [redacted] has incurred.
A teamlead or myself will be calling Ms. [redacted] to further explain and apologize; but I want everyone to be assured no one is messing with her bank account and no withdrawals will be done with her authorization.
If you have any further question or if I can be of further assistance please do not hesitate to contact me.

We have contacted our client [redacted] Valley ED Physicians and per NC Tracks which checks the Medicaid eligibility, Ms. [redacted] was not covered at the time of service 09/20/14. These accounts have been validated previously and the information mailed to Ms. [redacted]. If there is a duplication on...

her credit report she will need to dispute the item through Equifax and a verification request will be sent to our office.

Attached is the documents that were sent to Ms. [redacted] back in March. These accounts are for the [redacted] so therefore Ms. [redacted] would have to contact [redacted] Hospital to receive her signature. The number was provided on the letter we sent to her.

I am rejecting this response because:
I have not received proof in the mail of verification nor have I seen anything with my signature or proper verification.  Thanks you.