Mission Living Furniture

I notified the customer that the chairs were on their way to the Plycon Transportation IL terminal last week and I would not request payment on their balance until after chairs arrivedAs of June 28th they arrived at the Terminal in ILPlycon is scheduling the delivery as we speak and will be in contact with the customer this week for a delivery date and time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On March 3, 2014, I ordered the Glacier Falls Bay Mission China Cabinet from Mission Living Furniture in San Diego, CA It arrived today, May 19, 2014, and I am excited that it is even more beautiful than I imagined Ann has been very responsive to all of my phone and email inquiries Because my experience with Mission Living Furniture has exceeded my expectations, I highly recommend this business to anyone In fact, I have already called my family members with high recommendations

---------- Forwarded message ---------- From: [redacted] Date: Fri, Oct 10, at 5:PM Subject: Fwd: Customer Support To: [email protected] Re complaint [redacted] : See attached emailMission Living Furniture is taking no action to honor it's commitments [redacted] ---------- Forwarded message ---------- From: [redacted] Date: Fri, Oct 10, at 7:PM Subject: Re: Customer Support To: "[email protected]" On 9/25/you told me by email that you would issue a [redacted] for pickup of the defective table "early next week"I have heard nothing from you as of 10/10/On 9/you told [redacted] by email that you will issue a credit for the customer and arrange a table swap of the old defective for a new properly madeI have heard nothng from youYou required me to pay for the table before you shipped it and in good faith I didPlease issue the credit you have promised and then arrange for pickup of the tableI no longer have confidence that I can rely on your promises [redacted] On Thu, Sep 25, at 5:PM, wrote: Your email just came though to my box todayI got your messages and got your [redacted] complaint as well Ive been very busy but I will get a [redacted] for pick up set up for early next week The manufacture switched to that varnish in and I can always have them make a new table with a less glossy varnish Quoting [redacted] Sadly you are not responding to voice messages; perhaps you will respond to this emailThe order I received last Thursday, 9/4, was completely inconsistent with several previous orders: no notification of shipment, table was very poorly packed, table arrived filthy, table top surface was not smoothly finished with two large imperfections and finally a semi/gloss finish was used which is a mismatch to the smooth satin finish off all previous piecesThe color was right but little elseI would like this table replaced and would like you to arrange for packing, pickup and replacement [redacted]

The customer recieved his table last Tuesday and responded back to me with this following email;
"
----- Original Message -----
From: "***"
To:
Sent: Tuesday, June 24, 3:PM
Subject: Enquiry ***
> We ordered a CMNobility Deluxe Magazine Chair Side
Table from Mission Living and it arrived todayIt is absolutely beautiful and
the quarter sawn white oak really brings out more beautyIt is very well made
and when we do need more furniture we will go to your site as the quality is
definitely thereAnd ***, thank you for putting up with us when asking so many
questions and for all of your helpI would definitely recommend
MissionLivingFurniture.com if you are looking for quality and well built
furniture
>
> Sincerely,
> *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have explained in voicemail and email that the defects were more numerous than simply varnish sheenThe table was poorly assembled (the joining of legs to supports and the leg assembly to the base), the table top had two small areas of damage, the varnish coat was contaminated with debris, the table was filthy and the packaging inadequateWhen the transaction is complete I'll be glad to agree this is resolved but until acceptable product has been delivered or a full refund is issued I would request this case be left openedWe should close on the basis of acceptable action not promisesThanks,
***

Dear *** ***,
I sent an email to the Revdex.com last week on 6/24/referencing complaint number ID *** that the company followed through and the end table was delivered that dayI am satisfied with the product and came in excellent shape and I apologized to the company for having to
file the complaint but told them I felt it was necessary to get some action from them. I could not have expected a better resolution and their product is excellent and therefore I am asking you to end the complaint as it has been satisfactorily resolved
Thank you so much for your helpI do believe MissionLivingFurniture.com is an excellent company but somehow they just weren’t getting this order shipped out
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
Mission Living fronts for the manufacturer and does not communicate with customersCalls are not answeres, voice and e mails are not rsponded toDriver was to be here between and
Pm but did not show Iip until after Iam still waiting for an apology for wasting my time the prior weekend, especially since I lost income due to rescheduling my clients in order to be at my home
Regards,
*** ***

Terrible on all countsEpic failCharged the card and NO product delivered, everThis "business" should closeIf I had more time I would have sued themOn top of this, they are incredibly rudeHorrible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have selected this option of not accepting the response made by the business as this situation will not be acceptable until the item ordered has been received So although the fact of contacting the Revdex.com has elicited a response from the company, I believe the Revdex.com must still be involved to help continue to receive communication and updates on the status of the order from the company We did receive an email from them stating they'd waive the balance of the cost which is much appreciated given the situation However to clarify one statement made by the business regarding the attempt to deliver the item, they were notified roughly a month in advance of the fact we were going to be on vacation & provided them with the dates, which must have gotten lost in the shuffle and/or not entered their customer database/current order status, the attempt at delivery while we were gone was unfortunate Once confirmation of delivery with date and approximate time have been received and the order has been received, I will be very happy to check that I accept the response from the business to resolve the complaint
Regards,
*** ***

My apologies for the delay In responding, this was in my spam boxI am aware of the problems that have been brought forth with this customerI and the manufacture tried for and a half weeks to get the shipper down to pick upI got fed up with it and get directly to dispatch and got on the board
for the next day pick upI did issue a credit to the customer and delivery is set for today 5/

The customer did receive her furniture on June 28th from the Manufacture themselfs

On March 3, 2014, I ordered the Glacier Falls 3 Bay Mission China Cabinet from Mission Living Furniture in San Diego, CA. It arrived today, May 19, 2014, and I am excited that it is even more beautiful than I imagined. Ann has been very responsive to all of my phone and email inquiries. Because my experience with Mission Living Furniture has exceeded my expectations, I highly recommend this business to anyone. In fact, I have already called my family members with high recommendations.

I notified the customer that the chairs were on their way to the Plycon Transportation IL terminal last week and I would not request payment on their balance until after chairs arrived. As of June 28th they arrived at the Terminal in IL. Plycon is scheduling the delivery as we speak and will be in...

contact with the customer this week for a delivery date and time.

---------- Forwarded message ----------
From: [redacted]
Date: Fri, Oct 10, 2014 at 5:14 PM
Subject: Fwd: Customer Support
To: [email protected]
Re complaint [redacted]: See attached email. Mission Living Furniture is taking no action to honor it's commitments.
[redacted]
---------- Forwarded message ----------
From:[redacted]
Date: Fri, Oct 10, 2014 at 7:04 PM
Subject: Re: Customer Support
To: "[email protected]" <[email protected]>
On 9/25/2014 you told me by email that you would issue a [redacted] for pickup of the defective table "early next week". I have heard nothing from you as of 10/10/2014. On 9/30 you told [redacted] by email that you will issue a credit for the customer and arrange a table swap of the old defective for a new properly made.. I have heard nothng from you. You required me to pay for the table before you shipped it and in good faith I did. Please issue the credit you have promised and then arrange for pickup of the table. I no longer have confidence that I can rely on your promises.
[redacted]
On Thu, Sep 25, 2014 at 5:33 PM, <[email protected]> wrote:
Your email just came though to my box today.. I got your messages and got your [redacted] complaint as well.
Ive been very busy but I will get a [redacted] for pick up set up for early next week.
The manufacture switched to that varnish in 2010 and I can always have them make a new table with a less glossy varnish.
Quoting [redacted]
Sadly you are not responding to voice messages; perhaps you will respond to this email. The order I received last Thursday, 9/4, was completely inconsistent with several previous orders: no notification of shipment, table was very poorly packed, table arrived filthy, table top surface was not smoothly finished with two large imperfections and finally a semi/gloss finish was used which is a mismatch to the smooth satin finish off all previous pieces. The color was right but little else. I would like this table replaced and would like you to arrange for packing, pickup and replacement.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

The customer was not available the original day of delivery. The Manufacture had planned on bringing the customer the item when they arrived back into town and have been busy and unable to do so. I have been contacting [redacted] for pick ups and they haven't been coming to pick up. Today...

9/30 they are finally here and picking the item up. I told the customer I would not charge the balance of 500.66 for all the problems and delays. Thus she's gotten a 50% discount on the custom piece she ordered. I will forward on over Tracking Information once its available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A credit will be issued to the customer for the table. A new table with a not so glossy sheen of varnish will be sent to the customer and swapped out for the original one he's received. The manufacture has switched stains and varnishes to comply with the constant changing CA Laws on VOC contents in...

the products. Many apologies'.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Actually all she does is give excuses.  The furniture FINALLY arrived approximately 6 weeks late.  HOWEVER, it did not arrive with all of the needed hardware.  I went to the hardware store and purchased the needed materials to attach the mirror to the dresser - the movers just left it standing on the dresser where it could have fallen and shattered.  The issue is the needed hardware for the lateral file & file drawers in the desk - it's missing & I cannot fine anywhere to purchase it.  Again, all I'm getting from Mission Living Furniture are excuses.  The files are not functional without these pieces; I am told by MLF that I am not the only customer with this problem.  Why, I ask, was the merchandise even sent out without the proper hardware?  As I have said, it has now been over a week since I informed MLF of the missing hardware and if I get a response, it is an excuse . . . no action.
Regards,
[redacted]

I did make contact with the customer and he did receive his furniture. He required 2 end table at a custom size and I am getting those made for him now.