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Mission Park Funeral Chapels and Cemeteries

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Reviews Mission Park Funeral Chapels and Cemeteries

Mission Park Funeral Chapels and Cemeteries Reviews (2)

Mission Park spoke to Mr. [redacted] on Thursday, May 4, 2017 and discussed his grandparent’s memorial.  In light of customer service, Mission Park made a rare exception and replaced the memorial which had been in our Cemetery for more than 60 years. Removal of the original...

memorial, replacement, design, engraving and re-setting of the new memorial, along with storage of the original stone was all done at no costs to the family and is valued at nearly $4,100.00. The replaced memorial matches in size and design and is the closest resemblance in color to the original stone.  We understand that Mr. [redacted] purchased and installed a single marker nearby his grandparents from a nearby monument vendor. This stone however is a darker color granite than his grandparent’s original memorial and the replacement memorial.  Mission Park will not be replacing his grandparent’s memorial again as we have provided him with a memorial of like color, material, size and design as the original.  The original memorial is still in our possession and can be re-installed back on the site if Mr. [redacted] chooses. As a rule, once memorials have been removed they are disposed of.  As a courtesy, we will allow Mr. [redacted] 60 days to decide if he wishes to keep this item.

Complaint: [redacted]
I am rejecting this response because: The new marker is lighter. It is plain grey. As you see this granite is blue. [redacted] said she ordered the majestic blue granite, but the monument department changed it to plain grey. [redacted] said it would be identical , or the closest it could come to the original marker. I went out yesterday to see the original marker and it has been severely damaged. The top of the marker  has been busted off by moving it. Pictures will be forwarded to the Revdex.com. The original marker can not be used for the damaged you have done to it. Look at this picture and look at the original marker.   
Regards,
[redacted]

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