Mission Property Management Company, Inc.

I purchased furniture from Sprintz Nashville store last week, was delived as scheduled yesterday, positive experience from start to finishThe sales person was very knowledgeable and helpful, the delivery men were professionalI recommend Sprints to anyone looking for quality furniture

July 11, 2015
Worse nightmare ever!!!
I know this is a long review, but please, take the time to read though all of it. It just explains my almost 1-year nightmare experience with Sprintz.
I did a pretty large purchase on Sprintz furniture, Nashville store in August 2014, almost one year ago. I bought a table with 4 chairs, one ottoman, and three large chairs, all manufactured by [redacted]. The sales rep, CONNIE T[redacted] was pretty polite and told me that I "was lucky" because I was buying during a week-period in which all [redacted] pieces were discounted. She was well aware that I needed at least the table and 4 chairs delivered in one month because I was expecting family members coming from abroad. She assured me that I would receive them earlier because they were "in stock". I paid everything in full with credit card and got a receipt with her hand-writing clearly stating "paid in full, cero balance due"
To my great disappointment (#1) I received a call from the same sales rep, Connie T[redacted], almost one month later. She said that "unfortunately she had made a mistake, and that she had given me a wrong price", and that I should paid about 1500$ EXTRA if I wanted to receive any item delivered, otherwise she would cancel the purchase!!! What?!? She didn't appear to care when I showed my dismay or when I explained to her that these items were ALREADY PURCHASED and PAID IN FULL and that I had the receipt stating that these items would be delivered. I then requested to talk to the manager (which she declined), but she said that she would call me later. Finally she called saying she had talked to the manager and that they would deliver the purchase as I had bought them. She spent some time explaining to me that I (myself!?!?) was causing a "huge economic loss for the store" What?!?! She also said that it would take an extra month for the "already in stock" items to be delivered!!
To my great disappointment (#2), two months later they brought me an OLD, ALL SCRATCHED table with four OLD, DIRTY chairs! The same I had seen on display when I had made the purchase 3 months before!! I refused to accept them, the delivery rep called his manager and they encouraged me to take them and that they would replace for the items I bought as soon as they could. I was so suspicious that I just asked them to bring them back to the store, that it was better to have NO furniture than these pieces in my new home. So, still NO chairs/table in my second dining room three months after my purchase.
I took a time and went back to the store. I had a long talk with the manager, LINDA C[redacted]. She was very polite and kind, reviewed all information they had in their database, and gave me what I interpreted as a sincere apology. She addressed and confirmed all the mistakes made by the store, and that she would personally make sure that things got right from then on. I considered writing a negative review at that time, but I didn't do it only because of her honesty. She said that it would take another 4-6 weeks to finally receive my furniture.
To my great disappointment (#3), another month later, they delivered a new (but slightly scratched) table and the 4-OLD chairs that I had rejected 5 weeks before! The delivery rep convinced me to accept the furniture, but before doing so, I called the manager again to let her know about the situation. She expressed her frustration and said that she would send a store inspector to my house to examine the pieces. A week later, a very courteous man came to my house and agreed that these items were NOT new. He sincerely apologized and also expressed disappointment about the bad customer service offered by the store. He assured me that I would receive what I had bought (more than 7 months before)...
To my great disappointment (#4), about one month later, the delivery guy came again to my house, this time with a nice new table and 4-nice new chairs....but these were NOT the ones I had purchased!! My chairs were gray/blue plain color and these were green/white patterned chairs. Beautiful yes, but they were not the items I had purchased, and were definitely NOT matching objects to my dining room. I accepted the table and rejected the chairs. The delivery rep took some pictures to show to his manager. As a precaution I also took some pictures of the new (non-matching) chairs.
To my great disappointment (#5), the manager called me the next day saying that the chairs were indeed the same I had ordered. I had to explain to her that mine were plain and the new ones were patterned! She could not hide her frustration. Apparently, the delivery guy had sent her two pictures of the SAME chair, (the old one) taken in different angles. Don't they have to inspect what they receive/deliver from the warehouse?? I had to send MY picture to convince her that these were two different items!! She apologized again and said that I would have to wait another 4-6 weeks for the right chairs
Finally, 9 months later I had at home the complete purchase (which I needed 8 months before). I was called by the manager again, and she assured me that this was the end of the nightmare.....I believed her... but she was wrong
To my great disappointment (#5), yesterday I found an invoice from Sprintz inside my mailbox stating that I have a balance due of 1306.63$. WHAT?!?!?! I was so annoyed that I rushed back to the store. I was told that both managers Mrs. Linda C[redacted] and Mr. David H[redacted] were still there, and after a short wait Mr. H[redacted] came to meet me. He sat in front of his computer and just told me that indeed it appeared that I had this due balance. I told him that Mrs. C[redacted] was aware of my whole nightmare, but he didn't bother in calling her, not even tried to open all the entries they have in my account (even after telling him that Mrs. C[redacted] had once reprinted the original receipt for me, and that I was sure that he should have an entry about it in the computer). He was polite though; but he rather wanted me to spend MY time looking for a 1-year old receipt than him spending 5 minutes looking at all entries on my account. He gave me his card so I could send a copy of my receipt, and said that next Monday he would analyze all information with somebody else, who could clarify the situation.
To my great disappointment (#6), it took one hour of my precious free time to find the old receipt, again confirming CERO balance due on my purchase from August 2014! I took a picture and sent to Mr. H[redacted]'s cell phone. This was FOUR hours ago, and it seems he has not had time to reply yet. Is it too much to expect a short sentence like:"...thanks for taking YOUR time to look for OUR mistakes, we will be in touch with you shortly"...or maybe only one simple "OK".... Oh well, I guess that the store is consistent in at least ONE thing .....THEIR AWFUL CUSTOMER SERVICE!
Respectfully,
Dr. [redacted], MD
American Board Certified Medical Geneticist

Purchased a leather sofa from Sprintz that was defective. Dorothy, our sales person, kindly helped us replace the sofa with a second one. Unfortunately, the second sofa didn't work for us. Trish in customer service and the Franklin manager, Cheryl, had the second sofa picked up and issued us a credit promptly. My husband and I are very impressed with the kindness and consideration that was shown to us. Everyone at Sprintz wholeheartedly helped us, and we will continue to be customers there.

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