Mission Realtors

We have complied with all tenant/landlord laws as set forth by the State of California which includes our ability to charge the maximum deposit amount by law (months rent) to reduce the risk of an applicant who would otherwise not qualify due to credit history so not sure why tenant complains here
as this was the reason she was accepted as a tenant. NOTE: She agreed to this term prior to signing a lease and did so willingly to secure the home. This was her choice. Further, you will see in these emails that tenant complained about items on the property for which she was not charged and has no relevance towards her deposit refund so this is confusing, off point, and not accurate. For example: a. Dead or dying plants, rusty nails sticking out of fence, stains in the yard, dead leaves near the entrance gate, broken switch plate cover (she may be confusing this with the closet light fixture cover she removed but required a ladder by us to re-install-not as simple as it sounds)We already tried to explain this to her (see my email response dated Sept 28th @ 1:37pm) but it seems like tenant is not fully understanding the statement or simply has not read it properly so I am at a loss for what she thinks is unfair in her deductions. b. When questioned, Tenant admitted to damage on the stair rail during her move-out telling me their bed slipped down the staircase and crashed into the railing. The damage was discovered when I inspected the property and inquired about the dinner plate size drywall hole in the staircase that was poorly patched along with the damaged railing (Have photo which can be emailed to you in separate attachment) so the cost to do a more quality repair was required and completed at a very fair price of $for both areas. However, the damaged stair rail really needed to be replaced. Although we stabilized the structure, which had become loose from the impact, the damage is permanent and has aesthetically altered and accelerated the aging process in the home. The “holes” in the drywall, to which tenant is referring, are size picture nails which we never charge or require tenants to cure since this is a part of living in a home. They were not excessive and can be more noticeable if tenants try to patch vs leaving them. Tenant was not charged for any nail/screw/bracket holes she put in the walls c. Item 29-A(v) of the tenant’s California Association of Realtors rental agreement states the following: Tenant shall remove all debris (this includes that which is left in the trash cans- left on the premises upon surrender- and any other personal property that is abandoned by tenant such as: furniture, decorations, paper hangers left in the closet and plastic forks left in kitchen drawer.) They were left because no one cleaned out the drawers or shelves in the kitchen. Please understand that if management has to drive to property to complete the task of placing cans to and from street on scheduled pick up day -which total two days round trip and also empty abandoned household items to haul to the dump, there is a cost for time/travel and dump fees to cure an issue deemed “tenant responsibility”. We manage many doors and simply cannot accommodate a “favor” for tenants who do not follow their move-out obligations leaving tasks for the manager to resolve. NOTE: Tenant did not schedule a prior move out inspection nor did she email any move-out questions/concerns prior to vacating. To expect management to make additional trips back and forth to provide access and accommodate a tenant’s desire to cure things after surrendering the home is just not feasible because we are running a business and our time is valuable. Tasks, left by tenants, cost our business money for which we need to be paid. It is not an expense to be paid by the property owner. We do not seek the highest prices or request a 3rd party vendor to overcharge or inflate costs as the tenant has implied in her complaint. We made $for all our trouble in administrating these tasks. Hardly an unfair cost for our time and efforts. Her accusations are and unfounded. d. Addendum “A” of tenant’s lease clearly states the condition of cleaning that was expected. The home was NOT cleaned by professionals who specialize in move-out services which is the type of cleaning tenant received upon her mo(proof of service is on file). Her “cleaning lady” failed to clean out kitchen drawers, shelves, wipe sticky food stuff from cabinetry & appliances, and tile floors were especially dirty, concrete slab patio and walkways were messy with debris and needed to be swept along with inside of garage. These charges had nothing to do with dead plants in planters, weeds, leaves or other landscape maintenance issue for which tenant was responsible in accordance with her lease. We did not charge her deposit for any landscape issues. However, a clean home is not something that can be avoided and can deters a new tenant from renting more than the age of the home. Tenant did not have the home properly cleanedA picture is worth a thousand words so we can prove/ show you in separate attachment the cleaning that was required. Tenant could not produce evidence that she had the property professionally cleaned which is the condition in which she received the home. e. Again, tenant does not seem to understand her deposit refund statement. It clearly shows that even though she retained possession of the property for two days past her lease expiration date, we waived the rent for $166.67. This timeline is also substantiated by her email dated September 2, @ 10:34pm. It is also interesting in this email that tenant tells me how helpful I was prior to receiving her deposit refund and then I am this “disrespectful, rude” person who has the worse disposition she has ever seen. It almost makes me giggle because it is classic human behavior to lash out at the person you feel is causing your problems. The tenant could have avoided all these issues if she had simply asked questions or read her contract prior to moving out. Our company is always respectful of our owners and tenants despite how we are treated and what we may be accused of. Respectfully, *** ***Mission RealtorsBRE#01048679949-496-