Mission Restaurant Supply

[redacted] , All of us at Mission Restaurant Supply strive to do all we can to satisfy and service our customers To my knowledge, this is the first complaint ever lodged with the Revdex.com on Mission Restaurant Supply Our track record of happy customers in our industry is outstanding In this particular situation however, our customer purchased a Star Hotdog Broiler on November 30, The unit apparently did not work as expected several weeks after its purchase But, as stated in the Product Warranty Information and attached above, some portable, commercial equipment units require Factory Authorized, qualified repair Mission Restaurant Supply does not repair or service this particular piece of equipment unfortunately and it must be taken to the local Authorized Service Agent In San Antonio, our local Authorized Service Agent is Commercial Kitchen Repair When our customer called about the issue with his broiler, the warranty process was explained to him and he was given the phone number and the address of Commercial Kitchen Repair Our customer was apparently not happy about the procedure required to have his broiler repaired even after it was made clear that Mission is not authorized to do the service work on his broiler All of our commercial cooking equipment warranty is handled in the same way We do our very best to educate our customers on commercial kitchen equipment at the time of purchase Additionally, I personally called Commercial Kitchen Repair today to find out if our customer had the unit repaired A record of our customer calling Commercial Kitchen Repair is on file and dated January 6, but the unit was not repaired by them, apparently our customer repaired the unit himself We believe that everything we could have done to help our customer get his unit fixed, was done [redacted] ***

[redacted],   All of us at Mission Restaurant Supply strive to do all we can to satisfy and service our customers.  To my knowledge, this is the first complaint ever lodged with the Revdex.com on Mission Restaurant Supply.  Our track record of happy customers in our industry is outstanding....

  In this particular situation however, our customer purchased a Star Hotdog Broiler on November 30, 2015.  The unit apparently did not work as expected several weeks after its purchase.  But, as stated in the Product Warranty Information and attached above, some portable, commercial equipment units require Factory Authorized, qualified repair.  Mission Restaurant Supply does not repair or service this particular piece of equipment unfortunately and it must be taken to the local Authorized Service Agent.  In San Antonio, our local Authorized Service Agent is Commercial Kitchen Repair.    When our customer called about the issue with his broiler, the warranty process was explained to him and he was given the phone number and the address of Commercial Kitchen Repair.  Our customer was apparently not happy about the procedure required to have his broiler repaired even after it was made clear that Mission is not authorized to do the service work on his broiler.  All of our commercial cooking equipment warranty is handled in the same way.  We do our very best to educate our customers on commercial kitchen equipment at the time of purchase.    Additionally, I personally called Commercial Kitchen Repair today to find out if our customer had the unit repaired.  A record of our customer calling Commercial Kitchen Repair is on file and dated January 6, 2015 but the unit was not repaired by them, apparently our customer repaired the unit himself.  We believe that everything we could have done to help our customer get his unit fixed, was done.      [redacted]