***,We have already been in communication to*** [redacted] regarding her complaintWe are almost complete with the work in her home and have waived her deductible so that no out of pocket expenses are incurred by herself on this jobSincerely, [redacted]
Good afternoon ***, I am writing to you in regards to the complaint to the Revdex.com last weekI'd like to start off by apologizing for the series of events that have occurred in your home and our company's actions on your projectWe take these complaints very serious and want to resolve any further issues that might be remainingI have been in contact with your project manager [redacted] and his Supervisor [redacted] in regards to your project and I am aware that many things have been addressed that were originally concerns mentioned in the complaintPlease call me if there is still pending concerns that we need to address or discussWe spoke briefly earlier this week but unfortunately you were at work, please call me at your earliest convenience to discussThank you[redacted] ***Mission Restoration [redacted]
Revdex.com: The revised scope of work was forward to me on October 30th and I have since reviewed the informationAttached is my letter to Mission Restoration and a spreadsheet identifying the items in question No resolution has been received Regards, [redacted]
Hi [redacted] , I wanted to update you that we addressed this complaint directly with the homeownerWe are very sorry that there were miscommunications resulting in wasted time for the homeownerWe understand that time is valuable, and we hate to leave a bad taste in our customers's mouths Our goal is always to leave our homeowners satisfied, and we train all of our mangers to be "pickier" than a homeowner; quality is important to us We did discount the final bill for the homeowner, and the work is completed Please let me know if any further information is needed from us Best regards, [redacted] Mission Restoration Office: 619-243- Fax: 619-243-
I would like to take this opportunity to thank you again for bringing the issues on your job to lightAs I mentioned before, we do use this kind of feedback as an opportunity for growth and developmentI have shared your feedback with the rest of my senior management team, as wells as with the individuals involved directly with your job We are a great company, but there is always room for improvement, and I am deeply sorry that we failed to show you just what a great company we areI know that our team did not conscientiously mean to be dismissive of your requests, but the way in which they treated them was wrongWe view any failure of one our team members as a failure of the company, and I would like to take responsibility for the non-responsiveness of the team assigned to your project Should you ever have the need in the future, we would be more than happy to work with you again Please know that your thoughts have not gone unheard, and we are using this to better our practices I will have my office issue a refund check todayTaking into account the excess baseboard you pointed out on line items and 39, the check will be in the amount of $ [redacted] It should arrive by the end of the week, or Monday at the latest, as the holiday will interrupt regular mail service this week I would also greatly appreciate if you would be kind enough to give us an updated Yelp reviewWe really are a caring company, and when we make a mistake, we always want to resolve it as best we canI know that I cannot change the past, but I do hope that we have been able to come to closure with the issues you experienced on your job Best regards, [redacted] Mission Restoration Office: 619-243- Fax: 619-243-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Bathroom restoration complaint bathtub removed by worker with sledgehammer replaced with new tub has cracks in center needs to be replaced picture sent at their request no reply Regards, [redacted]
***,We have already been in communication to*** [redacted] regarding her complaintWe are almost complete with the work in her home and have waived her deductible so that no out of pocket expenses are incurred by herself on this jobSincerely, [redacted]
Good afternoon ***, I am writing to you in regards to the complaint to the Revdex.com last weekI'd like to start off by apologizing for the series of events that have occurred in your home and our company's actions on your projectWe take these complaints very serious and want to resolve any further issues that might be remainingI have been in contact with your project manager [redacted] and his Supervisor [redacted] in regards to your project and I am aware that many things have been addressed that were originally concerns mentioned in the complaintPlease call me if there is still pending concerns that we need to address or discussWe spoke briefly earlier this week but unfortunately you were at work, please call me at your earliest convenience to discussThank you[redacted] ***Mission Restoration [redacted]
Revdex.com: The revised scope of work was forward to me on October 30th and I have since reviewed the informationAttached is my letter to Mission Restoration and a spreadsheet identifying the items in question No resolution has been received Regards, [redacted]
Hi [redacted] , I wanted to update you that we addressed this complaint directly with the homeownerWe are very sorry that there were miscommunications resulting in wasted time for the homeownerWe understand that time is valuable, and we hate to leave a bad taste in our customers's mouths Our goal is always to leave our homeowners satisfied, and we train all of our mangers to be "pickier" than a homeowner; quality is important to us We did discount the final bill for the homeowner, and the work is completed Please let me know if any further information is needed from us Best regards, [redacted] Mission Restoration Office: 619-243- Fax: 619-243-
I would like to take this opportunity to thank you again for bringing the issues on your job to lightAs I mentioned before, we do use this kind of feedback as an opportunity for growth and developmentI have shared your feedback with the rest of my senior management team, as wells as with the individuals involved directly with your job We are a great company, but there is always room for improvement, and I am deeply sorry that we failed to show you just what a great company we areI know that our team did not conscientiously mean to be dismissive of your requests, but the way in which they treated them was wrongWe view any failure of one our team members as a failure of the company, and I would like to take responsibility for the non-responsiveness of the team assigned to your project Should you ever have the need in the future, we would be more than happy to work with you again Please know that your thoughts have not gone unheard, and we are using this to better our practices I will have my office issue a refund check todayTaking into account the excess baseboard you pointed out on line items and 39, the check will be in the amount of $ [redacted] It should arrive by the end of the week, or Monday at the latest, as the holiday will interrupt regular mail service this week I would also greatly appreciate if you would be kind enough to give us an updated Yelp reviewWe really are a caring company, and when we make a mistake, we always want to resolve it as best we canI know that I cannot change the past, but I do hope that we have been able to come to closure with the issues you experienced on your job Best regards, [redacted] Mission Restoration Office: 619-243- Fax: 619-243-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Bathroom restoration complaint bathtub removed by worker with sledgehammer replaced with new tub has cracks in center needs to be replaced picture sent at their request no reply Regards, [redacted]