Mission Rock Residential

My only option appears to be to accept or reject the responseWhile no actual actions have been taken by the management **mpany yet, they did at least answer me

Mission Rock Residential obtained the management contract for [redacted] on February 28, We cannot speak to what occurred prior to the transition, however, the Service Manager has spoken to [redacted] in regards to his concern The carpet cleaning has been scheduled for 7/20/at am, in addition, the property is obtaining bids for the window replacement

Good Afternoon, After reviewing the Revdex.com claim regarding Mr [redacted] I verified that the account was indeed charged incorrectly for an additional move out fee resulting in the account being placed in collections The account was adjusted on 01/31/to remove the incorrect chargeOnce the account was corrected, an updated final account statement was sent to Mr [redacted] reflecting a refund was due The account was immediately removed from the collection agency and his record updated A refund check processed and mailed out on 01/31/in the amount of $1,to the forwarding address providedOnce everything was confirmed, I contacted Mr [redacted] directly and apologized for the confusion and informed him the check was in route He welcomed the explanation and the apology Regards, Marcus S [redacted] Regional Manager

During Ms [redacted] tenancy at Signature Point, we received work orders that were reported and completed Roof repairs do not require entry to the apartment and there was no visible mold detected There was however, poor communication that perhaps occurred as the site experienced some staffing changes shortly after her move out Upon further research of the file, it should be noted that Ms [redacted] did not comply with Section of the Texas Property Code which requires the resident to place any landlord default in writing and to be delivered and accepted by management If first written request is not remedied, a second written request is required If there is no resolution upon a reasonable amount of time, a third notice is required in writing of intent to terminate the lease agreement There is no evidence of any written requests or notification of termination Ms [redacted] was in physical legal possession of apartment # [redacted] until keys were returned on October the 15th to which we moved her out of our system and reconciled her account accordingly.In reviewing the documents provided her by Pro Lab (see attached) in is clear to see the report is inconclusive and incomplete The address is that of an apartment that does not exist at Signature Point There are no specific areas notated within the report There are no levels indicated within the report There is no control sampling available for comparison which would be needed to show any elevation of levels as mold exists everywhere I have attached a sample of a report from another property conducted by a professional in this field.In the interest of resolution and coming to an amicable agreement, Signature Point Apartments agreed to for go the Lease Termination Fee of $and a Reletting Fee of $ We are proposing no refund due to the resident and no balance owing to the landlord in this instance

I am sorry to hear that Ms [redacted] feels that we have not met her expectations with regard to her deposit refund I have spoken to [redacted] on several occasions regarding her refund Ms [redacted] was informed at the time of application that her voucher would need to be verified prior to her approval Since we were unable to accept the voucher that she presented and approve her application, her deposit was refunded Ms [redacted] 's deposit was promptly processed on 2/25/for a refund The refund check was cut on 3/16/and mailed to the address that she had provided on her application Ms [redacted] advised me on 3/25/that she does not receive mail at the address provided, so I requested a stop payment on the check and updated the address to the new PO Box The new check was issued on 4/5/ Additionally, we agreed to refund her application fee of $that has also been sent to Ms [redacted] Please let me know if I can be of any further assistanceSincerely, [redacted] Property Manager

On January 26, 2018, Ms [redacted] moved to The Pearl at Spring Creek On January 31, the resident visited with the assistant manager and informed her that she had been "hacked" A formal complaint was e-mailed by the resident to the property manager on February 5, 2018, the same day the property manager communicated with the regional manager who wrote an e-mail to our SrTreasury Analyst and he responded the same day with the following: (see attached) From: [redacted] Sent: Monday, February 5, 9:AM To: [redacted] Cc: Pearl at Spring Creek (Assistant Manager) [redacted] Subject: RE: My Safety and Bank Account: I Was Hacked I am sorry that the resident got her information “hacked”I can imagine it must be very frustratingUnfortunately, there is not a whole lot any of us can do to help except work with the ABQ police to help in their investigationThe same for the bank investigationAn open internet network is a very dangerous place to be conducting an business, especially banking transactions, but it is the responsibility of the resident to take the risk when they log in to confidential sites on an open networkAgain, I want to I impress that I am sorry that the resident is having to deal with this issue, but I want to equally impress that it is not the responsibility of Mission Rock Residential [redacted] ¦ SrTreasury AnalystMISSION ROCK RESIDENTIAL ¦ [redacted] *** *** [redacted] *** ¦ Direct Line: ###-###-####

The original email was sent to the Regional Manager to address since they have first hand knowledge of the condition of the apartmentThe move-out charges for the apartment are due to pet damage to the carpet that needed an intensive pet treatment in lieu of the replacement of carpet Additionally, there were move out charges which were detailed on the move-out statement and an email sent by the Regional Manager which included the cleaning of the bathrooms, oven, and microwave These charges are detailed on the move-out checklist given at the time of moand signed by the resident Per the lease agreement the apartment is to be left in good condition and reasonable wear and tear are taken into account.The resident was charged less than what the property was charged to bring the apartment back to rentable condition

The first time I received any e-mails was when the leaseholder [redacted] ’ mother sent an e-mail to our corporate office about her daughter’s January rental payment not being paid, when they said they had paid itI called [redacted] and explained that January’s rent had been paid but that payment came back as an NSF [redacted] told me her mother never should have sent that e-mailI asked her what issues she is having [redacted] told me that she had one of her neighbors ask her if she could not be so loud during the nightShe said she does come home late and takes her dog out at night [redacted] said she stays at her mom’s most of the time because it’s closer to her work I asked her if she would like to terminate her lease and [redacted] said not now, they are looking for a house and it’s nice for her to have a place to come to from time to time [redacted] already knew there was a termination fee that would have to be paid, and she was not readyI did find out that an e-mail was sent to our leasing desk on that we had not responded to The person that was at that desk had left the company about a week prior to that, so I had not seen the emailI gave [redacted] my e-mail address and told her if she needs anything to e-mail or call me directlyI keep getting e-mails from her mother and I keep informing her mother that I need for her daughter to put in any work orders or talk about any issues with her apartment since she is the leaseholderI got an e-mail allegedly from [redacted] saying they have found a house, and stated that work orders have not been done, they have not received any information on terminating the lease as requested and that [redacted] has had nothing but trouble hereThis is not what [redacted] told me over the phone, and she later admitted her mother had sent the emailI responded to that e-mail congratulating her on her new homeI gave her the information on the 30-day notice and the termination fee required by her lease, which is not up until I asked if she would let me know what work orders to put in for her, so we can get anything fixed that needs to beI explained that on Jason called her about her April rent and I called her about her e-mail and April’s rent, and both of us had left her a messageSince we were unable to get ahold of her, we had to start the eviction process and I asked for her to give me a callI got an e-mail right back from her mother about uncompleted work orders, the neighbor issues, and stating they will not pay April’s rent due to work orders not being doneI sent an e-mail back to the mother asking again to have [redacted] get in touch with me, as I can only discuss this with [redacted] since she is the leaseholder.I pulled a list from our maintenance computer system of all work orders that had been submitted on ***’s apartment since her move in [redacted] had put in four prior to the complaint being filed with the Revdex.com (copies attached): 10.25.16: Pilot light out on stove (completed 10.25.16)10.27.2016: Carbon monoxide alarm beeping (completed 10.28.16)10.28.16: Smelled gas (completed on 10.28.16)12.16.16: Heater not warming up apartment (completed on due to pet arrangements having to be made – thermostat not set correctly)2.19.16: Thermostat not consistent (completed on 2.19.16) [redacted] returned our messages today, 4.12.17, and she said she does not know why her mother keeps getting involved, as she keeps telling her to stay out of it She said her mother isn’t even in town and doesn’t know what’s going onI asked her about the work orders that her mom is saying have not been doneShe said that she thinks her mom thinks that she has put in work orders but she has not, however there are a few things she would like to get doneI put in the work order on the items today that [redacted] mentionedI asked her about April’s rent and [redacted] said she will pay it on Friday, She said she is late because she does not get paid until FridayI explained that she will have court paperwork on her door and as soon as she pays rent on Friday we will dismiss the eviction She said she was fine with that and she would like to make an appointment with me on Friday to go over termination feesWe ended up not picking a time but she will be in sometime that dayI asked her if she knows she needs to put in a 30-day notice, she said she did know that and she knows she has the termination fee as well but she was worried about is having to pay the termination fee on Friday along with her rentShe asked if she could pay it in two weeks, and I agreed that she couldI asked her about the last e-mail that she sent from her email address, because when I responded, her mother immediately wrote me back I explained to her again that I am unable to give her mother information because she is not on the lease with her and [redacted] says she understands thatI asked her if there is anything else going in her apartment other than the work order she put in today that I can help her with and she said no I also asked her about the complaint filed with the Revdex.com, and she said her mother filed it, not her

We stand by the move-out charges that were assessed on the original move out statement and ledger. We supplied the past resident(s) with the back up documentation supporting the charges including the invoices and detailed break down of these charges. Pet damage is not something visible to the eye, but identifiable by smell. Our carpet cleaners provided a black light to the carpet to identify the specific areas that needed to be treated with the pet treatment enzyme in order for the damage to be removed from the carpet and pad. In the photos provided by the past resident(s) we were able to confirm that the one time flat rate cleaning charge was necessary and reasonable in order to return the apartment to rent ready condition for the next resident taking possession. The past resident (s) was also charged for their final utility usage. In our efforts to maintain excellent customer service we reduced the allowable charges so that the past resident did not have any additional monies owed outside the original security deposit amount. Kind Regards

Hi [redacted] I appreciate your residency with us at Bradford Pointe Apartments in Austin, TXAs a courtesy, we will waive the $late fee that you incurredIt will show as a credit on your account for August 2016's rentPlease be advised, though, that billing and/or computer errors do not prevent any resident from having fees waivedThe entire rental amount including utilities etc are due by the 3rd of each monthPayment received after the 3rd is subject to late feesPlease contact me with any further questions! Have a great day

After talking with ***, the Property Manager you both agreed on a move in date of May 21stShe even offered you another apartment that was available at a sister property just minutes away and you told her that you where not interestedSeveral hours later you called *** back and told her you found another placeI regret to inform you that we are unable to pay for any additional expensesYour holding fee of $was already refunded.Sincerely,*** ***

Dear ***, As a company dedicated to providing the best in customer service, feedback from residents like you is criticalI'm so sorry that your daughter’s car was towed and that your experience did not live up to that standardAs a resident of the community, you are responsible for your
guests, visitors and occupants (if any)Please be advised that we have notified all residents in our monthly newsletters that visitor parking is by permit only on the interior of the gatesIn addition, guest parking is marked with signs that state it is by permit onlyShould you not have time to obtain a permit from the office, please have your guests park on the outside of the gates We will credit your account as a one-time courtesy for $200.00, please stop by the office to sign a concession addendumAny further incidents involving towing of your guests, occupants, etcwill be your responsibility If you are unable to come to the office to obtain a temporary guest permit, please email us at *** we will attempt to have one delivered to your apartmentShould you have any questions, I can be reach at *** Sincerely, *** *** * *** ***
*** *** *** * ***
*** *** *** *** *** ** *** * *** *** * *** ***
*** *** *** ** *** ** ** * *** *** * *** *** *** *** *** *** *** *** *** ** ** ***

Mr***- In regards to the compliant received on 7/31/2017, we would like to provide details as well as clarification of these claims. Per your lease contract the following are being charged, $per month, plus the $flat rate water, $flat rate sewer, and the
$flat rate trash, totals $due per monthFor the first months, December and January, you owed and paid the total due of $each monthIn February, however, our 3rd party utility company charged reimbursed utilities for gas and a vacant service charge of $A total of $was paid, leaving a balance of $on the accountThe account was charged late fees and served a demanded for payment on 2/6/totaling $dueAfter receiving the demand, you came into the office to discuss this demand, and was explained the vacant service charges and reimbursed utilities that you were billed, for failure to turn on the gas and electric in your nameA one-time waiver of the late fees per lease term was completed, at which time you paid the remaining $Again, in March, the account was charged for reimbursed utilities for gas and electricity, and vacant service charges totaling $for each oneOn March 2nd, 2017, you paid this amount in fullOn March 3rd, 2017, a financial contact form was submitted to the Property Manager, this time by ***, in regards to the fees for utility violations, what it was and why you got chargedYou were contacted again explaining the details of the chargesMarch was the last charge for vacant gas to *** ***, you got the account put into your nameIn April, the account received reimbursed utility charges for electricity for 2-months of service dates, both charges received vacant service charges of $On April 2nd, 2017, the amount was paid in full via the on-line portal; however, you contacted the office in regards to the continuing fees and getting the gas in your nameIt was explained that both gas and electricity were required to be in your name (utility account for initialed and dated by both lease holders the date of move in), and that all we could do is reach out to the Regional for guidanceOn April 3rd, 2017, a Demand for Compliance was sent to all violating households in regards to reimbursed utilities and the requirements set forth by the lease agreementAn email was sent to Regional Manager regarding the “vacant service charges” and the allowances of the lease agreementIt was determined that conventional units were to receive the $charges until utilities were in the resident’s name however, it was also determined that the lease agreement did not list such charges (all future conventional leases contain this vacant service charge) and the total of the vacant service charges were waived by the Assistant Manager in the amount of $You were contacted and informed of the $credit that was now on the accountSince May, vacant service charges and reimbursed utilities have continued to charge as the electricity continues to be in the property’s nameYou however, never contacted the office in regards to these but instead paid all balances in full via the on-line portalVacant service charges that are applied to conventional homes through Conservice are automatically charged to accounts that receive reimbursed utilities, and are not managed by on-site staffIf contact would have been made to on-site management in regards to the continued charges, they could have been managed appropriately. Management will go in and remove any service fees charged on the account, but at this time, it is the Residents responsibility to ensure that the gas and electric services are set up in their name or your unit will continue to receive these charges *** *** is a participant of ***’s Crime Free Housing Program, which means that we as a community and as a Management team work hand in hand with the Police Department to help reduce criminal activity on propertyIncreased police activity and consistent communication between Management and the Police Department is the bases of the program and remaining compliant within its requirementsWe recommend to all residents to contact the Police Department for all occurrences of noise violations, harassment between neighbors, juvenile issues, etcBy doing this, the property receives daily reports of all instances that the police are contacted and this enables the property staff to execute lease violations and move forward as needed legally in a timely manner All households undergo the same application and recertification process to determine eligibility within the affordable programSection participants are required to submit all information required by law to their direct housing authority and again this information is used to determine eligibilityFalsification of information is against the law however, providing proof of violations is dependent on members of the community diligently reporting issues to both the Management and the Police DepartmentIf no reports come in, accusing individuals of falsifying information and violating government aid programs would be in pursuant of local, city and state law All prospective applicants are required to submit and qualify to the same application, screening and approval process per Federal Fair Housing Laws Demand letters are not sent to gain access to homes, rather property notices of 24-hour requirements set forth by the lease agreement for situations such as Preventative Maintenance Inspections and/or Lender Inspections would be issued to those homes that applyThe only immediate access situations would not be sent out in a letter as they would require an emergency such as fire or flood that could cause damage to the property to be actively taking place All pet and animal owner’s whom violate the “Animal Addendum”, unless witnessed by office staff, neighbors must report incidents to Management so that follow up with or in the situation with a dog attack, contacting Animal Control for documentation and appropriate action can be taken The trash service that manages *** *** Apartments picks up on Mondays, Wednesdays, Fridays and SaturdaysWith such a large property and the turnover of apartment homes, furniture and appliances being disposed of in dumpster areas is inevitableHowever, large items such as these are not permitted to be dumped in the dumpsters and could result in removal charges for those violating this section of the lease agreementReports of violators to Management from neighbors and/or guests is how these individuals can be held responsible for these issues On 11/26/2016, the office was contacted in regards to your wife’s car being towed off propertyAfter contacting *** *** *** on 7/31/2017, it is documented that the *** *** that is owned by the household, was towed off property at 5:28am for not displaying a parking pass associated with *** *** ApartmentsThe parking passes were received by the lease holders at the time of lease signing on 11/12/2016, along with signing the “Parking Pass Addendum”; Paragraph 1: “All residents’ vehicles must have a *** *** issued, current and valid parking permit displayed at all timesThe permits must be displayed in the front windshield on the driver’s side so that it is easily visible from the outside of the vehicle looking through the front windshieldAny vehicle without a parking permit or without an easily visible permit will be towed at the vehicle owner’s expense.” On 5/26/2017, you contacted the office in regards to your wife’s car being towed once againAfter contacting *** *** *** on 7/31/2017, it is documented that the vehicle Mr***- In regards to the compliant received on 7/31/2017, we would like to provide details as well as clarification of these claims. Per your lease contract the following are being charged, $per month, plus the $flat rate water, $flat rate sewer, and the $flat rate trash, totals $due per monthFor the first months, December and January, you owed and paid the total due of $each monthIn February, however, our 3rd party utility company charged reimbursed utilities for gas and a vacant service charge of $A total of $was paid, leaving a balance of $on the accountThe account was charged late fees and served a demanded for payment on 2/6/totaling $dueAfter receiving the demand, you came into the office to discuss this demand, and was explained the vacant service charges and reimbursed utilities that you were billed, for failure to turn on the gas and electric in your nameA one-time waiver of the late fees per lease term was completed, at which time you paid the remaining $Again, in March, the account was charged for reimbursed utilities for gas and electricity, and vacant service charges totaling $for each oneOn March 2nd, 2017, you paid this amount in fullOn March 3rd, 2017, a financial contact form was submitted to the Property Manager, this time by ***, in regards to the fees for utility violations, what it was and why you got chargedYou were contacted again explaining the details of the chargesMarch was the last charge for vacant gas to *** ***, you got the account put into your nameIn April, the account received reimbursed utility charges for electricity for 2-months of service dates, both charges received vacant service charges of $On April 2nd, 2017, the amount was paid in full via the on-line portal; however, you contacted the office in regards to the continuing fees and getting the gas in your nameIt was explained that both gas and electricity were required to be in your name (utility account for initialed and dated by both lease holders the date of move in), and that all we could do is reach out to the Regional for guidanceOn April 3rd, 2017, a Demand for Compliance was sent to all violating households in regards to reimbursed utilities and the requirements set forth by the lease agreement.An email was sent to Regional Manager regarding the “vacant service charges” and the allowances of the lease agreementIt was determined that conventional units were to receive the $charges until utilities were in the resident’s name however, it was also determined that the lease agreement did not list such charges (all future conventional leases contain this vacant service charge) and the total of the vacant service charges were waived by the Assistant Manager in the amount of $You were contacted and informed of the $credit that was now on the accountSince May, vacant service charges and reimbursed utilities have continued to charge as the electricity continues to be in the property’s nameYou however, never contacted the office in regards to these but instead paid all balances in full via the on-line portalVacant service charges that are applied to conventional homes through Conservice are automatically charged to accounts that receive reimbursed utilities, and are not managed by on-site staffIf contact would have been made to on-site management in regards to the continued charges, they could have been managed appropriately. Management will go in and remove any service fees charged on the account, but at this time, it is the Residents responsibility to ensure that the gas and electric services are set up in their name or your unit will continue to receive these charges. *** *** is a participant of ***’s Crime Free Housing Program, which means that we as a community and as a Management team work hand in hand with the Police Department to help reduce criminal activity on propertyIncreased police activity and consistent communication between Management and the Police Department is the bases of the program and remaining compliant within its requirementsWe recommend to all residents to contact the Police Department for all occurrences of noise violations, harassment between neighbors, juvenile issues, etcBy doing this, the property receives daily reports of all instances that the police are contacted and this enables the property staff to execute lease violations and move forward as needed legally in a timely manner. All households undergo the same application and recertification process to determine eligibility within the affordable programSection participants are required to submit all information required by law to their direct housing authority and again this information is used to determine eligibilityFalsification of information is against the law however, providing proof of violations is dependent on members of the community diligently reporting issues to both the Management and the Police DepartmentIf no reports come in, accusing individuals of falsifying information and violating government aid programs would be in pursuant of local, city and state law. All prospective applicants are required to submit and qualify to the same application, screening and approval process per Federal Fair Housing Laws. Demand letters are not sent to gain access to homes, rather property notices of 24-hour requirements set forth by the lease agreement for situations such as Preventative Maintenance Inspections and/or Lender Inspections would be issued to those homes that applyThe only immediate access situations would not be sent out in a letter as they would require an emergency such as fire or flood that could cause damage to the property to be actively taking place. All pet and animal owner’s whom violate the “Animal Addendum”, unless witnessed by office staff, neighbors must report incidents to Management so that follow up with or in the situation with a dog attack, contacting Animal Control for documentation and appropriate action can be taken. The trash service that manages *** *** Apartments picks up on Mondays, Wednesdays, Fridays and SaturdaysWith such a large property and the turnover of apartment homes, furniture and appliances being disposed of in dumpster areas is inevitableHowever, large items such as these are not permitted to be dumped in the dumpsters and could result in removal charges for those violating this section of the lease agreementReports of violators to Management from neighbors and/or guests is how these individuals can be held responsible for these issues On 11/26/2016, the office was contacted in regards to your wife’s car being towed off propertyAfter contacting *** *** *** on 7/31/2017, it is documented that the *** *** that is owned by the household, was towed off property at 5:28am for not displaying a parking pass associated with *** *** ApartmentsThe parking passes were received by the lease holders at the time of lease signing on 11/12/2016, along with signing the “Parking Pass Addendum”; Paragraph 1: “All residents’ vehicles must have a *** *** issued, current and valid parking permit displayed at all timesThe permits must be displayed in the front windshield on the driver’s side so that it is easily visible from the outside of the vehicle looking through the front windshieldAny vehicle without a parking permit or without an easily visible permit will be towed at the vehicle owner’s expense.” On 5/26/2017, you contacted the office in regards to your wife’s car being towed once againAfter contacting *** *** *** on 7/31/2017, it is documented that the vehicle was not towed, but rather relocated to another location on property to comply with the requirements of the asphalt repairs taking placeResidents had been notified of the dates and times that vehicles must be removed by to avoid towingAll vehicles relocated were done so because they were not in compliance with Managements requirementsNo charges were applied to resident’s accounts.*** *** *** is unable to tow all violating vehicles daily, and instead focus on a specific area each eveningOn average 4-cars are towed nightly who are in violation of the Parking Addendum and Lease Contract. After reviewing on-line activity and submitted service requests since the time of move in, a total of five service have been received by managementThe first, submitted on 12/9/by the Property Manager after a survey was completed, was for repair to the kitchen faucet which was spraying everywhere when turned onThis was completed by our Assistant Service Manager on 12/13/by replacing the gasket for the sinkNo additional service for the kitchen sink was ever submittedThe second, submitted via the resident on-line portal on 7/11/2017, was for repair to the A/C which was not blowing cold and seemed to disburse very low air pressureThis was completed on 7/12/by our Service Technician, by replacing the capacitor and filter, repairing the air leaks discovered, and charging the systemThis completed service had a less then 24-hour response timeOn 7/25/another service was submitted @ 10:pm via the on-line portal (the emergency line was not contacted by the resident) regarding the A/C continuing to not work properlyThe next morning, 7/26/@ 11:54am, the resident called in another request to the office regarding the A/CThis service was entered into the systemThis service did not allow permission to enter the home, and on 7/31/in the am, our Service Technician, *** tried to contact the resident to obtain PTETech was required to leave a message. On 7/29/another service was entered via the on-line portal in regards to the A/C still not workingOn 7/31/the Maintenance Supervisor, Joe, received this submitted request granting permission to enter the home, and has scheduled to visit the home first thing 8/1/2017. Submitting requests through the on-line portal, is a great way to enter all normal, none emergency requests, but all immediate emergency requests should be called in through the office or after hour call service and permission to enter is needed for these requests to be addressed in a timely manner. If no permission is given then we have to catch you at a time when you are home or wait until we receive a call back, to schedule a time. I would like to invite you to reach out directly to onsite team should you have any additional questions or concerns that you would like to bring forth to our attentionWe strive to make your home enjoyable and appreciate any and all feedback Thank you

First, *** *** *** is not a customer of Mission Rock Residential, and she is not an attorney licensed to practice law in ***. *** *** *** is raising complaints on behalf of a resident, and trying to utilize the Revdex.com to demand damagesGiven the possibility of legal action regarding
this matter, *** *** ***’s demand for restitution on behalf of this resident is not appropriate to try and resolve in this venue at this time.With the above caveat, Mission Rock Residential does provide the following information, that the company has worked directly with the Resident, Public Housing Authority, *** County Health Department and Local Code Enforcement to complete repairs at the property in question

Complaint: ***
I am rejecting this response because: This statement is 100% falseI never agreed on the 21st, or any other date other than the 14th initially and then the 16thI was not offered any other property that was minutes away*** is who I spoke to, unsure if she goes by *** this is unknown to meShe mentioned a property in mountlake terrace I believe which is completely out of my way, further and not a viable optionThere was no discussion as to if they even had a unit openAll lies! I have since received the $deposit, just mid last week but that doesn't change the fact of everything that happenedI wish to go forward with my complaint and will also contact the media about this continued dishonest businessI am disgusted at the level of unprofessionalism that you all have continued to display.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Although unable to determine with unquestionable certainty the location of either photo attached, one does appear to be of a ceiling with water marks on it. The other appears to be a baseboard with something on it. Neither of us our qualified to determine or verify the cause and effect of what could be argued as dirt, grease, surface mildew, or many other various substances.Our proposed resolution stands for the following reasons 1) The absence of conclusive reports indicating elevated levels above the control samples that would have shown levels both inside and outside to use as a comparison by a reputable, approved expert in this field of testing 2) The resident having physical legal possession of the apartment until October 15th as evidenced by the date stamp on the attached photos claiming to have been taken within the apartment depicting her allegations 3) Non compliance by resident with regards to Section of the Texas Property Code requiring separate types of written notification and proof of delivery to management requiring remedy of allegations proposed within this complaint.Again, in the interest of resolution and amicable agreement we are willing to 1) waive the day written notice to vacate requirement 2) Waive the Lease Termination fee of $ 3) Waive the Reletting Fee of $resulting in no refund due the former resident and no balance owing to the Landlord.If this cannot be resolved as proposed, you can certainly contact our attorney Patrick G D*** with Messner Reeves LLP for further clarification of the Texas State Property Codes and performance requirements of the lease agreement. We were simply trying to mitigate any further losses for either party. Kind Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have also been in contact with the Property Manager and they are going to honor their "30-Day Move In Satisfaction Guarantee"
Sincerely,
*** ** *** ***Sergeant, United States Marine CorpsDisabled Combat Veteran

Mr***-Thank you for the inquiry regarding your security deposit refund from *** *** ***. After review of the original unit you occupied as well as the transferred unit, it does appear that we owe you a security deposit refund in the amount $350. We have
pushed the request through our accounting department to ensure that we get you what is owed as soon as possible. I have approved priority processing to ensure that these funds arrive to you as quickly as possible. The address that I have requested the payment be sent to is:*** * ***
*** ** *** *** ***
*** * ** ***If this is not the correct address, please let us know what is the best address for you as soon as possible to prevent delays. I apologize for any frustration or inconvenience this may have caused you. Sincerely, *** *** ***