Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response suggests that the vehicle was already scratchedThis is totally untrue and a total cop-out by the Shell StationThe car was near perfect when I took it in for a hand wash and it came out covered in circular scratchesI will print the photos on better quality paper and present them to the Shell station Regards, [redacted]
This is in regard to the complaint labeled *** by your office.*** *** complains of circular marks on his car which are consistent with anorbital buffer commonly used for detailingThese marks frequently become visible whenthe wax is worn off of the vehicleThey disappear with fresh buffing and waxOurcarwashes are all by hand we do not have a machineIt isn't possible in my opinion tomake the perfectly circular marks all over his car by handIt's our contention that **.*** car was in need of wax when it came in and eventually that's what he did tosolve the problemAfter our wash may have been the first time he noticed the circularbuffing marks or perhaps that wash took off the last thin layer of wax covering them, butI believe they have been there since the last time his car was buffed and will reappearonce his new coat of wax wears offFeel free to contact me with any questions.Sincerely,*** ***OwnerMission Valley Shell*** *** ***
*** ***Mission Valley ShellMission Center RdSan Diego CA 92108***Dear *** ***,This is in regard to the complaint labeled *** by your officeEnclosed is the letterwe sent to *** *** In a nutshell it is our contention that *** *** vehiclewas in need
of a polish before he came to our carwash and was still in need when he left.We do not feel that we should have to pay for a detail he needed to begin withFell freeto contact me with any questions.Sincerely,*** ***Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response suggests that the vehicle was already scratched. This is totally untrue and a total cop-out by the Shell Station. The car was near perfect when I took it in for a hand wash and it came out covered in circular scratches. I will print the photos on better quality paper and present them to the Shell station.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response suggests that the vehicle was already scratchedThis is totally untrue and a total cop-out by the Shell StationThe car was near perfect when I took it in for a hand wash and it came out covered in circular scratchesI will print the photos on better quality paper and present them to the Shell station Regards, [redacted]
This is in regard to the complaint labeled *** by your office.*** *** complains of circular marks on his car which are consistent with anorbital buffer commonly used for detailingThese marks frequently become visible whenthe wax is worn off of the vehicleThey disappear with fresh buffing and waxOurcarwashes are all by hand we do not have a machineIt isn't possible in my opinion tomake the perfectly circular marks all over his car by handIt's our contention that **.*** car was in need of wax when it came in and eventually that's what he did tosolve the problemAfter our wash may have been the first time he noticed the circularbuffing marks or perhaps that wash took off the last thin layer of wax covering them, butI believe they have been there since the last time his car was buffed and will reappearonce his new coat of wax wears offFeel free to contact me with any questions.Sincerely,*** ***OwnerMission Valley Shell*** *** ***
*** ***Mission Valley ShellMission Center RdSan Diego CA 92108***Dear *** ***,This is in regard to the complaint labeled *** by your officeEnclosed is the letterwe sent to *** *** In a nutshell it is our contention that *** *** vehiclewas in need
of a polish before he came to our carwash and was still in need when he left.We do not feel that we should have to pay for a detail he needed to begin withFell freeto contact me with any questions.Sincerely,*** ***Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response suggests that the vehicle was already scratched. This is totally untrue and a total cop-out by the Shell Station. The car was near perfect when I took it in for a hand wash and it came out covered in circular scratches. I will print the photos on better quality paper and present them to the Shell station.
Regards,
[redacted]