Hello Sir, I apologize that you were not advised as to our policies. Both our payment plan terms and our cancellation fee are listed in the Terms of Service you agreed to in January when you accepted the quote online. We are happy to offer the opportunity to pay over time for customers who... prefer that, but we cannot return any data before payment is made in full due to the high possibility of declined charges or payment blocks once the customer receives their data back. However, due to the communication confusion, we will be issuing a refund today of the cancellation fee in the amount of $339.20. It may take several days for that to show up on your statement.Thank you, Marcus G [redacted]
From: Outsource Data Recovery Date: Wed, Feb 24, at 2:PMSubject: Case ID [redacted] To: ***l@ ***, Per our conversation I have attached a copy of the original evaluation form that was sent in with the device, showing that Mr [redacted] assumed responsibility for the drive If the client wishes to pay for the service in full ($750) via the collection agency, we will provide them with the data recovered via download or on a transfer drive of the appropriate capacityIf the client wishes to cancel service at this point, the fee for that would be 30% ($225) of the total cost of recoveryIf it is canceled we can either ship the original media out, or dispose of it securely Alexander D [redacted] / Senior Service Agent 440-499-(Call/Text) / d***@outsourcedatarecovery.com Outsource Data Recovery: (800) 573-x/ Cell xAlpha Park, Cleveland, OH 44143www.outsourcedatarecovery.com
Hello Sir,
I apologize that you were not advised as to our policies. Both our payment plan terms and our cancellation fee are listed in the Terms of Service you agreed to in January when you accepted the quote online. We are happy to offer the opportunity to pay over time for customers who...
prefer that, but we cannot return any data before payment is made in full due to the high possibility of declined charges or payment blocks once the customer receives their data back. However, due to the communication confusion, we will be issuing a refund today of the cancellation fee in the amount of $339.20. It may take several days for that to show up on your statement.Thank you,
Marcus G[redacted]
From: Outsource Data Recovery <[email protected]>Date: Wed, Feb 24, 2016 at 2:53 PMSubject: Case ID [redacted]To: [redacted][email protected]
rgb(31, 73, 125); font-family: "Californian FB","serif"; font-size: 12pt;">[redacted],
Per our conversation I have attached a copy of the original evaluation form that was sent in with the device, showing that Mr. [redacted] assumed responsibility for the drive.
If the client wishes to pay for the service in full ($750) via the collection agency, we will provide them with the data recovered via download or on a transfer drive of the appropriate capacity. If the client wishes to cancel service at this point, the fee for that would be 30% ($225) of the total cost of recovery. If it is canceled we can either ship the original media out, or dispose of it securely.
Alexander D[redacted] / Senior Service Agent 440-499-7833 (Call/Text) / d[redacted]@outsourcedatarecovery.com
Outsource Data Recovery: (800) 573-4909 x203 / Cell x213
43 Alpha Park, Cleveland, OH 44143www.outsourcedatarecovery.com
Hello Sir, I apologize that you were not advised as to our policies. Both our payment plan terms and our cancellation fee are listed in the Terms of Service you agreed to in January when you accepted the quote online. We are happy to offer the opportunity to pay over time for customers who... prefer that, but we cannot return any data before payment is made in full due to the high possibility of declined charges or payment blocks once the customer receives their data back. However, due to the communication confusion, we will be issuing a refund today of the cancellation fee in the amount of $339.20. It may take several days for that to show up on your statement.Thank you, Marcus G [redacted]
From: Outsource Data Recovery Date: Wed, Feb 24, at 2:PMSubject: Case ID [redacted] To: ***l@ ***, Per our conversation I have attached a copy of the original evaluation form that was sent in with the device, showing that Mr [redacted] assumed responsibility for the drive If the client wishes to pay for the service in full ($750) via the collection agency, we will provide them with the data recovered via download or on a transfer drive of the appropriate capacityIf the client wishes to cancel service at this point, the fee for that would be 30% ($225) of the total cost of recoveryIf it is canceled we can either ship the original media out, or dispose of it securely Alexander D [redacted] / Senior Service Agent 440-499-(Call/Text) / d***@outsourcedatarecovery.com Outsource Data Recovery: (800) 573-x/ Cell xAlpha Park, Cleveland, OH 44143www.outsourcedatarecovery.com
Hello Sir,
I apologize that you were not advised as to our policies. Both our payment plan terms and our cancellation fee are listed in the Terms of Service you agreed to in January when you accepted the quote online. We are happy to offer the opportunity to pay over time for customers who...
prefer that, but we cannot return any data before payment is made in full due to the high possibility of declined charges or payment blocks once the customer receives their data back. However, due to the communication confusion, we will be issuing a refund today of the cancellation fee in the amount of $339.20. It may take several days for that to show up on your statement.Thank you,
Marcus G[redacted]
From: Outsource Data Recovery <[email protected]>Date: Wed, Feb 24, 2016 at 2:53 PMSubject: Case ID [redacted]To: [redacted][email protected]
rgb(31, 73, 125); font-family: "Californian FB","serif"; font-size: 12pt;">[redacted],
Per our conversation I have attached a copy of the original evaluation form that was sent in with the device, showing that Mr. [redacted] assumed responsibility for the drive.
If the client wishes to pay for the service in full ($750) via the collection agency, we will provide them with the data recovered via download or on a transfer drive of the appropriate capacity. If the client wishes to cancel service at this point, the fee for that would be 30% ($225) of the total cost of recovery. If it is canceled we can either ship the original media out, or dispose of it securely.
Alexander D[redacted] / Senior Service Agent 440-499-7833 (Call/Text) / d[redacted]@outsourcedatarecovery.com
Outsource Data Recovery: (800) 573-4909 x203 / Cell x213
43 Alpha Park, Cleveland, OH 44143www.outsourcedatarecovery.com