Mission Wrecker Service S.A., Inc

Hello!  I would like to respond to this complaint by first saying that our clerk, [redacted], did give the customer a quote / estimate for a tow from a specific location to a specific destination.  The problem that arose with this tow service was that the vehicle was in a pay...

parking garage slot nosed in with a front flat.  The reason given for the tow was a clutch problem.  The tow truck operator had to pick up the vehicle from the rear and since it was a front wheel drive vehicle and it had a front flat he had to install dollies to the vehicle.  Using dollies is an extra $25 charge and then the tow truck operator had to pay the garage fee of $10 to remove the vehicle from the garage.  The $35 extra in charges were because of unstated factors that the customer did not tell our clerk.  We would like to make all of our customers happy and satisfied but it is not always possible.  The customer was explained the issue but did not want to hear the explanation.  Furthermore, the customer should not expect any company to pay their parking fees for the garage much less provide services rendered for free.[redacted]Vice President