There was a contract between this homeowner and Cardinal Homes. Cardinal Homes got backed up this spring due to the amount of rain we had in March, April, and May. Communication was made regarding the effects of the weather and the delay it caused with scheduled jobs. When our production... department looked over their file, they saw that it was not sold as a 'tear-off'. A call was made to the homeowner to reiterate that their warranty would be affected; in addition, a cover shingle being done over their current dimensional shingle would not be aesthetically pleasing to the eye. A price was given to do a complete tear-off, if they chose to go in that direction. We never refused to do the work in the contract. We were willing to do the original scope of work with their full understanding of what was explained. They chose to cancel the contract and have since received a full refund of their deposit. Apologies were made to the homeowner for any miscommunication.
Ms. [redacted] has a valid concern. Upon hearing of this complaint, our office and the CEO reached out to Ms. [redacted] and fully explained why there had been such a delay. Upon having several conversations with Ms. [redacted], we are back on track, her windows will be in soon and a...
installation date is set. As of the date of this response, Ms. [redacted] is content that her issue has been addressed.
There was a contract between this homeowner and Cardinal Homes. Cardinal Homes got backed up this spring due to the amount of rain we had in March, April, and May. Communication was made regarding the effects of the weather and the delay it caused with scheduled jobs. When our production...
department looked over their file, they saw that it was not sold as a 'tear-off'. A call was made to the homeowner to reiterate that their warranty would be affected; in addition, a cover shingle being done over their current dimensional shingle would not be aesthetically pleasing to the eye. A price was given to do a complete tear-off, if they chose to go in that direction. We never refused to do the work in the contract. We were willing to do the original scope of work with their full understanding of what was explained. They chose to cancel the contract and have since received a full refund of their deposit. Apologies were made to the homeowner for any miscommunication.
There was a contract between this homeowner and Cardinal Homes. Cardinal Homes got backed up this spring due to the amount of rain we had in March, April, and May. Communication was made regarding the effects of the weather and the delay it caused with scheduled jobs. When our production... department looked over their file, they saw that it was not sold as a 'tear-off'. A call was made to the homeowner to reiterate that their warranty would be affected; in addition, a cover shingle being done over their current dimensional shingle would not be aesthetically pleasing to the eye. A price was given to do a complete tear-off, if they chose to go in that direction. We never refused to do the work in the contract. We were willing to do the original scope of work with their full understanding of what was explained. They chose to cancel the contract and have since received a full refund of their deposit. Apologies were made to the homeowner for any miscommunication.
Ms. [redacted] has a valid concern. Upon hearing of this complaint, our office and the CEO reached out to Ms. [redacted] and fully explained why there had been such a delay. Upon having several conversations with Ms. [redacted], we are back on track, her windows will be in soon and a...
installation date is set. As of the date of this response, Ms. [redacted] is content that her issue has been addressed.
There was a contract between this homeowner and Cardinal Homes. Cardinal Homes got backed up this spring due to the amount of rain we had in March, April, and May. Communication was made regarding the effects of the weather and the delay it caused with scheduled jobs. When our production...
department looked over their file, they saw that it was not sold as a 'tear-off'. A call was made to the homeowner to reiterate that their warranty would be affected; in addition, a cover shingle being done over their current dimensional shingle would not be aesthetically pleasing to the eye. A price was given to do a complete tear-off, if they chose to go in that direction. We never refused to do the work in the contract. We were willing to do the original scope of work with their full understanding of what was explained. They chose to cancel the contract and have since received a full refund of their deposit. Apologies were made to the homeowner for any miscommunication.