Missouri Re-Bath

Complaint: [redacted] I am rejecting this response because: He is trying to get us to waive our rights for ALL work completed and materials NOT just the freezer that Rebath or the company hired by Rebath DID unplug which caused us a lossIt's NOT a lie we have it all documentedWe've asked him many times to re-word the documents he wants us to sign as we will not sign our rights over to the work and materials which is what he keeps sendinfIf it leaks we will no no recourse if we signed what he sentWe have told him we wouldn't worry about the freezer issue if he came out and finished and they still refuse leaving us with a unfinished shower and $out of pocketAgain, everything is documented, photographed, and video tapedEven though we have been begging for months and well over our time frame that we were promised we are still even willing to pay the remaining balance if it is finished and we have our lifetime warranty (without signing our rights away) like we've stated many times before which is documented We cannot finish the construction in our house until this is done Sincerely, [redacted]

They need to read the addendum to the agreementit has nothing to do with my work, the materials, or my craftsmanship, it has only to do with accusations of us damaging or doing things to their propertyOnce the work is completed and we are paid in full, they will have the full lifetime warranty per Re-Bath

I have offered to fix any complaint by the ***By adivce of my attorney I requested them to sign an amended agreement stating the work I will complete in agreement with the ***, but since they fabricated a lie and requested me to pay for damages I will not go to their property unless they
sign a release of any future damages unless it is a deliberate damaged by us, they refused to sign it so I can not go there until they doAs I stated I will take care of the requested item as long as they agree on not accusing me of any additional issues unless it is deliberate damages by us.I have been very fair and have been to there house on many occasions to agree to fix all issues listedIt is not as if I don't careI have taken every measure to fix any issues whether by me or the previous ownerSo far no ,matter what I do doesn't satisfy themI have never refused to repair or fix anything at any time Thank you *** ***

I reached out to the customer and made an offer she is completely satisfied with, the offer should close the complaint as she told me that would make her happy and resolve the issue

They need to read the addendum to the agreement. it has nothing to do with my work, the materials, or my craftsmanship, it has only to do with accusations of us damaging or doing things to their property. Once the work is completed and we are paid in full, they will have the full lifetime warranty per Re-Bath.

Complaint: [redacted]
I am rejecting this response because:
He is trying to get us to waive our rights for ALL work completed and materials NOT just the freezer that Rebath or the company hired by Rebath DID unplug which caused us a loss. It's NOT a lie we have it all documented. We've asked him many times to re-word the documents he wants us to sign as we will not sign our rights over to the work and materials which is what he keeps sendinf. If it leaks we will no no recourse if we signed what he sent. We have told him we wouldn't worry about the freezer issue if he came out and finished and they still refuse leaving us with a unfinished shower and $9000 out of pocket. Again, everything is documented, photographed, and video taped. Even though we have been begging for months and well over our time frame that we were promised we are still even willing to pay the remaining balance if it is finished and we have our lifetime warranty  (without signing our rights away) like we've stated many times before which is documented.  We cannot finish the construction in our house until this is done. 
Sincerely,
[redacted] [redacted]