Missouri Re-Model

I have not yet received the balance of my refund of $On 1/you sent me a text that you "put the check in the mail"Even though you live only miles from me, I have not received it Then, you indicated that you would bring it byI requested you place it in my mailboxYou didn't do it I am requesting again, that you either send it electronically to my bank account or bring it to my house [redacted]

Initial Business Response / [redacted] (1000, 11, 2016/01/11) */ I am the ownerHis complaint is completely invalid and untrueIf the vanities were installed improperly, why were we paid an extra $and invited back to install the lightsNeither the husband nir wife told us there were any problemsThe husband purchased a faucet from [redacted] and we installed itI told him it was a bad faucet and he needed to return it and get one that workedIt is not our fault that the faucet did not workI do not have a problem with checks or credit card paymentsWe accept all payment types

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ We were hired to paint the exterior of his home for $with $depositThe work was scheduled in weeks but took longerThe customer called to cancel the agreement and we agreed on $for the workThe customer paid another $and both parties ended the agreement

I am the ownerI was hired to install the fenceWhen I went to city hall to provide survey report I hi-lighted the boundries where I was going to put the fenceI followed the existing fence lineThe inspector came out and approved the holes we had dugOnce we removed the chain link fence & stump, the lady came out and said the holes were inches offShe said to move the holes onto the existing fence line and I told here that was not possibleWe moved the holes inches over as she requestedWe had to get the inspector back outCity hall said we had to have a letter from the neighbor because the holes were on their propertyThe inspector did not approve the new holes because the old holes were not filledShe decided to return all the materials to [redacted] and get her money back at her requestI refunded $1,and gave her a receipt and I have a copyI told her I would refund the other $around the first of the yearShe should be getting that any dayI did everything I could for this lady and was very patient with her

I have not yet received my refund balance of $Have you had any success in getting a response from Mr [redacted] ? Since he clearly has no intention of forwarding my refund, I feel that I have no recourse but to take him to small claims court I can only hope that the legal system will convince him to do the right thing and pay me my refund Thank you, [redacted]

Because I have not yet received the balance of my refund ($550), I have filed a complaint today with the Missouri Attorney Generals Office
I also hope to recoup damages for the additional expenses I incurred by having to hire someone to fill the two rows of fencepost holes and to remove approximately pounds of ground treestump chips

Initial Business Response /* (1000, 7, 2015/06/03) */
I got to her house at 9am and I did not leave until 7pmI took one half hour lunch break I did not come and go all dayThey hired me to paint their garage because the city violated themI gave her a price of $850, and she asked me if I could
give her a discount and normally it would be an $jobI was suppose to start Tuesday because that was the day she got paidThen she said she wasn't going to pay me until the inspectionIt passed inspection, and I spoke to the inspector this morning, and he told me I corrected all the violationsThey would not allow me to come back to finish the jobThe did not give me any money to start the jobThey did not even pay for their own suppliesThey did not give me any moneyThey are trying to get a free jobAfter the job was 90% done I asked them to give me $and I would come back and fix a couple issuesThey said I needed to give them receipts before they pay meThey never gave me any money for supplies, and a price had already been agreed uponThey are complaining, and they never let me come to finish the job, and they have only given me $I threatened to take them to small claims court and they decided to make a complaint to hopefully not have to payI will send a copy of the letter from the inspector saying their garage passed inspection

I would like him to finish the tile in the bathroomThere is also a rug I need him to move so that I can access the other half of the roomI am in a wheel chair and need the rug removedThe dust from the construction is affecting my healthHe was supposed to shampoo my rugs and never did

Initial Business Response /* (1000, 5, 2015/10/09) */
The customer contacted Home Depot to install sheets of drywalWhen I provided the bid I asked for a time to arrive and was told as late as I wantI gave a window between and I received a call at asking where it was and explained I
was at Home DepotThe agreement was $and I asked for $once we got startedWe finished working at 11:and I explained there were or spots that I could not hang the drywallOnce the work was completed for the night I explained I would be back to finishThe customer said it looked good and I said I would return the following day and was paid $I called the next morning and explained I was double booked and asked when we could returnI received a call hours later and canceling the contract and asking for a refundI explained that you said you were satisfied with the work and paid usI also explained we did provide the work and she offered to let us keep $
We came in and hung the drywall and the customer said we did a good job and it looks good in hearIf the customer was not satisfied with the work, why did she pay usI am willing to provide a refund of $

Initial Business Response /* (1000, 11, 2016/01/11) */
I am the ownerHis complaint is completely invalid and untrueIf the vanities were installed improperly, why were we paid an extra $and invited back to install the lightsNeither the husband nir wife told us there were any
problemsThe husband purchased a faucet from *** and we installed itI told him it was a bad faucet and he needed to return it and get one that workedIt is not our fault that the faucet did not workI do not have a problem with checks or credit card paymentsWe accept all payment types

His statement is untrueHe contradicts himself in his own statementIf he "followed the existing fenceline", then why does he say he told me "it was not possible", then, proceed to "move the holes as she requested"?The original holes he dug were from inches to feet off side of the property lineI hired him to "replace" the fence, not move the fence to another spotThe inspector wouldn't approve because *** *** has two rows of holesThey didn't know which set to inspect as both rows are off the property lineIn addition, I had approval from the neighbor, in writing, to replace the fence on the property line, which is posted on my front door along with the permit
He didn't "do everything he could" for me, as he couldn't even have proper holes dugNot to mention bringing the wrong supplies
One excuse after anotherI am still waiting on my refund

Initial Business Response /* (1000, 5, 2015/11/25) */
We were hired to paint the exterior of his home for $3000 with $1000 deposit. The work was scheduled in 3 weeks but took longer. The customer called to cancel the agreement and we agreed on $2000 for the work. The customer paid another...

$1000 and both parties ended the agreement.

We are now almost six months into this process. When will I receive my refund? Please forward my refund balance of $550.
Why you choose to prolong this issue is beyond comprehension and reason.

Not not sure what the problem is last time I left miss [redacted] she was completely satisfied according to what she told me in those things are done so I'm not sure what her complaint is about but I will call her today to make sure she's completely satisfied

I have not yet received my refund balance of $550. Have you had any success in getting a response from Mr. [redacted]?
Since he clearly has no intention of forwarding my refund, I feel that I have no recourse but to take him to small claims court.
I can only hope that the legal system will convince him to do the right thing and pay me my refund.
Thank you,
[redacted]

On 11/7, He called me to say he was going to come by that day to "take care of me" and rent a rug cleaner and he never did. He still hasn't addressed the issues that he left without completed. He's just left a trail of mess in his path.

I am the owner. I was hired to install the fence. When I went to city hall
to provide survey report I hi-lighted the boundries where I was going to put the fence. I followed the existing fence line. The inspector came out and approved the holes we had dug. Once we removed the chain link fence...

& stump, the lady came out and said the holes were 4 inches off. She said to move the holes onto the existing fence line and I told here that was not possible. We moved the holes 4 inches over as she requested. We had to get the inspector back out. City hall said we had to have a letter from the neighbor because the holes were on their property. The inspector did not approve the new holes because the old holes were not filled. She decided to return all the materials to [redacted] and get her money back at her request. I refunded $1,200 and gave her a receipt and I have a copy. I told her I would refund the other $550 around the first of the year. She should be getting that any day. I did everything I could for this lady and was very patient with her.

Mr [redacted] hired us to install a fence....We showed up and dug out 35 fence posts, that sat in a  30 inch peir of concrete..We came back 24 hours later and installed the fence panels...EVERYTHING was secure when we left.Mr [redacted] was happy..we were paid and also invited to come and do other...

projects...Mr [redacted] calls us 10 days later to say 7fence post are now loose and unsucure...Now I.found this to be odd because EVERYTHING was right when we left..,but I.showed up and rescured 9 post..now.as I secured the post, I noticed SEVERAL of the fence panels had missing screws on top and bottom brackets...I asked what happed...Mr [redacted] informed me he had disassembled SEVERAL of the fence panel to either raise or lower them. I believe that when he did that that he caused damage to the fence. I don’t know why he dissembled the fence on his own, he could’ve called me and I would’ve been happy to come out and fix the issue.

I have not yet received the balance of my refund of $550. On 1/7 you sent me a text that you "put the check in the mail". Even though you live only 10 miles from me, I have not received it.
Then, you indicated that you would bring it by. I requested you place it in my mailbox. You didn't do it.
I am requesting again, that you either send it electronically to my bank account or bring it to my house.
[redacted]

Initial Business Response /* (1000, 7, 2015/06/03) */
I got to her house at 9am and I did not leave until 7pm. I took one half hour lunch break I did not come and go all day. They hired me to paint their garage because the city violated them. I gave her a price of $850, and she asked me if I...

could give her a discount and normally it would be an $1100 job. I was suppose to start Tuesday because that was the day she got paid. Then she said she wasn't going to pay me until the inspection. It passed inspection, and I spoke to the inspector this morning, and he told me I corrected all the violations. They would not allow me to come back to finish the job. The did not give me any money to start the job. They did not even pay for their own supplies. They did not give me any money. They are trying to get a free job. After the job was 90% done I asked them to give me $700 and I would come back and fix a couple issues. They said I needed to give them receipts before they pay me. They never gave me any money for supplies, and a price had already been agreed upon. They are complaining, and they never let me come to finish the job, and they have only given me $125. I threatened to take them to small claims court and they decided to make a complaint to hopefully not have to pay. I will send a copy of the letter from the inspector saying their garage passed inspection.