Missouri Star Quilt Company

I am never in a hurry for my purchases and really appreciate the bundle option. The Daily Deal is always a fantastic price and their sale prices are often much less than competitors. They ship quickly but Fed Ex is often slow to deliver. I really wish they would use USPS instead. Their customer service team is outstanding and the videos are excellent. Someday I hope to visit in person. I made more than ten purchases last year and will continue to shop with them this year. I love Missouri Star!

I ordered a block of the month which has 8 blocks. Every month I get an email at the beginning of the month saying my order has been confirmed and my credit card has been charged and that I will be notified when my order is being shipped so I can track it. Every month I have to call them because I haven’t received my an email nor my shipment and the answer is always that the order has been delayed. I am still waiting for my final block and then I will never do business with them again. This is a shame because they do carry very nice fabrics and patterns. But I am left feeling like my business does not matter a bit to them.

I placed an order on Oct. 23rd and it said it could take 2-3 business days to ship. I called after 4 business days and they told me they were behind on the shipping. When I asked when my package would be shipped out they said they could not tell me that. It is now the 3rd of Nov. and I just check to see if it was shipped and it was only thing is that it is still in MISSOURI. I WILL NEVER PLACE ANOTHER ORDER FROM THIS C0MPANY AGAIN. I have placed orders with other companys days after I order from Missouri star and have already receive them. Shame on you people.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have finally responded to me and have refunded my money that they held for three months.  I also got an apology from the CFO for their mistakes.  However, I will not choose to do business with them again.I sincerely thank you for your intervention as I believe they would have continued to ignore the problem.
Regards,
[redacted]

Hi [redacted], I wanted to start off by apologizing for the experience you have had with your order and its missing yardage. I have spoken to [redacted] the customer service agent working on correcting this, and I wanted to reach out to you personally. Please know that we are focusing on processes as...

a company and department to be better so these occurrences do not happen, and in the event they do a corrective action will not take the length of time you have had to endure. I would like to start with refunding you for your missing fabric and then we are contacting the manufacturer to see if there is possibly any way they can send us the discontinued fabric you originally ordered. If we are able to receive it back I will ship that to you at no cost to you. Thank you for your time and I sincerely look forward to talking with you so we can start to earn back your trust. Sincerely, Mike [redacted]

Hey thanks for the heads up.  We have run a bit behind in our shipping, she ordered on the 12th, we were shipping about a full week late.  She chatted on 8/23, from the website and seemed frustrated, and understandably so.  We apologized and told her we were working through it as soon...

as we could. She chatted via our live chat feature again on 8/26 and stated cancel my order, and stated she's in contact with Revdex.com.  I see no request for a call in her previous chats.  We did cancel the order and refund at the time of her request on 8/26.  Our customer service manager, Colleen, did try to call after the fact; the customer was angry and would not entertain the conversation.In short, she was refunded, but we were delayed and caused the frustration.  No fault of the customers, we are fixing a few things and doing better with the shipment process.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. My money has been refunded, but feel they made me look like the bad guy in this transaction.  Will NEVER use them again.
Regards,
[redacted]