Mister Car Wash Reviews (23)
Jun 30, 2020
Damage to CarTook my 2017 acura mdx thru this Mister car wash on Ponce in Atlanta and it ripped my entire rear windshield wiper, pivot arm and housing off the car. Took it back and found the wiper, mount and pivot arm in the wash bay. The "manager" then said they would order a part of amazon and have a carwash guy install it. I objected and said that I wanted an oem part and for the wiper motor to be checked too to make sure no other damage was done. The manager refused to agree to an oem part, and said "Ive done like 10 of these myself". I said, for the record, that I wanted it looked at by acura in case, and that In wanted to confirm an oem part as the car is still warrantied. So they dont want to replace with an oem part, or to pay for acura to replace. Instead they wanna get a cheap part on amazon and have a car wash guy install it. Very frustrating. I repeatedly stated that I just wanted the car back to the condition before I took it through their demolition wash. No luck and no appetite at all to make things right. Just an indifferent "Let me look up a part at amazon and stick it pn myself". Thats their solution wow.
Dec 06, 2019
[A default letter is provided here which indicates your acceptance of the business's offer.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Oct 28, 2019
? Thank you for listening to the concerns of one of our customers.? Mr [redacted] has expressed concern with the vehicle description on the website, work performed (paint work), and CPO eligibility.? ? There is a lot of equipment on vehicles now and we make sure? that every effort is place to ensure proper listing of equipment on the website.? We place a disclaimer on our website stating that as well (see below).? We did perform a CPO inspection on the car on 3.18.16, please see attachment, prior to Mr***'s purchase.? I apologize if there was confusion about that.? We reviewed the Carfax report and did not see any accidents and I'm unclear if that what was referenced for paint work.? Please feel free to contact us should you have further questions.? We make every effort to provide accurate information, but please verify options and price before purchasingBrown's Car Stores are not responsible for errors or omissionsAll vehicles are subject to prior saleQuoted price available on in-stock units only.? All prices are special internet prices onlyAll financing is subject to approved credit through dealer designated lenderPlease call/email/send a request for vehicle availability and to schedule a test driveThank you, [redacted] ? ? ?
Oct 11, 2019
This morning at 0840 hours, 10/11/19, I stopped at the Mister Car Wash on Revere Blvd. in Sinking Spring, Pa...
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
The issue that has come out of all of this is their lack of transparency with termsAgain, I signed up over the phone and was never told about a
Hi ***, Thank you for the sampleI will get this addressed with my reseller ASAP and ensure this customer of theirs is removed as bulk Emailing is a violation of our Acceptable Use Policy. Of course if you have any further questions or concerns please feel free to email me backAlso,
Customer was billed in for the last time in December 14th, for active service time.Customer sent the following email on January 8th, 2017:
Today I take my car to Mister Car Wash. I was told that they are having a grand opening special this weekend and you can buy their $18 platinum car wash for $10.
? Thank you for listening to the concerns of one of our customers.? Mr[redacted] has expressed concern with the vehicle description on the website, work performed (paint work), and CPO eligibility.? ? There is a lot of equipment on vehicles now and we make sure? that every effort
? Thank you for listening to the issue of one of Brown's customers? We use a third party company, [redacted], to perform our out-of-state DMV? We acknowledge that there were initial delays with Mrs[redacted] work and Brown's has provided to ATC , with Mrs
Thank you for listening to the concerns of one of Brown's Jaguar customer, [redacted].? Mr[redacted] purchased his used [redacted]? with 52,miles on April 15, 2017.? At the time of purchase, Mr[redacted] noticed some scratches that he identified to the salesperson.? The
This letter is in reference to the automotive loan for [redacted] with [redacted] has traded his [redacted] with Brown’s
I can't believe it! I paid 24.00 for my Subaru and mats to be cleaned. They didn't even clean the back of my car or mat at all. The whole inside of the trunk was dirty. I guess they don't do that anymore and charge a dollar for each mat. When they first opened up near Corrales NM they only charged 12.00 to wash the whole car and mats. Now the price has doubled and you get half the car washed. I give them no stars and will never go back. Very poor service.
Review: After receiving a car wash with the diamond pack on Sunday, November 3rd, 2013 I noticed multiple chips in all four of my door windows. I brought this to the Managers attention and was told I would receive a call on Tuesday morning from the other manager and that they would handle it. On Tuesday I had not received a call by noon so I called them and a different Manager said there was nothing he was going to do because cars do not get scratches or chipped in his car wash. He was very rude and unprofessional. They refused to pay the $250 deductible for the insurance claim towards the cost of replacing all four windows because they cannot fill in chips on door windows of $1359Desired Settlement: I would like Octopus to pay for the $250 deductible to have my windows replaced on my vehicle.
Review: I had my car washed in the automatic car wash on May 5th. When I left the carwash I noticed my turn signal was not working. I got out of my car and realized my entire taillight was missing. I returned to Cloister and was handed my taillight and was told it was not their problem. I returned on Monday to talk to the site manager and was told the same thing and that my taillight was defective. I then went to my car dealership and a private bodyshop and was told that the Cloisters statement regarding the taillight was inaccurate. Now I have to turn this into a civil matter to have my car fixed.Desired Settlement: Taillight fixed, scratches on bumper and trunk fixed
Review: On Sept. 15, 2013 at 2:30 PM I took my car to get washed at Mister Car Wash. I noticed the service person who was going to take my order walking behind my car. When she came to my door window I asked her what she was doing. She stated that she was recording my license plate number for use within their customer rewards program. This was done without my consent. I told her that I believe that this was an invasion of my privacy and she asked if I'd like to speak with the manager on duty. I informed the manager that I felt that this was an invasion of my privacy and I felt it was also very disrespectful since I wasn't offered to join any type of rewards program. Most businesses that have some type of rewards program don't automatically sign someone up to it. These other businesses (i.e. [redacted], [redacted], [redacted], etc.) provide you with a customer rewards card of some sort. If I join a rewards program I'm fully aware that my purchasing history will be tracked in order to benefit the business and potentially make my buying experience better in return for special promotions on goods or services. This car wash doesn't have, at a minimum, a sign posted informing you of their activities. I don't allow any business to record key information provided by the federal government, state government or local authorities. This includes things like my SSN, drivers license number, license plate number, etc. unless I know they have a legal right to it. Keep in mind that collecting info such as a license plate number opens you up to potential identity theft and opens one up to potential personal security concerns. I found this out the hard way over 10 years ago. Since I didn't provide any consent I'm also wondering if this company violated the Driver Privacy Protection Act or other law.Desired Settlement: Why was this done without my consent? 1. Requesting confirmation that Mister Car Wash activities of recording my license plate number is legal per the Driver Privacy Protection Act or other law. 2. Requesting that Mister Car Wash stop collecting drivers license numbers for their customer rewards program. If their activity is currently legal, I request that they ask for permission to sign someone up instead of being disrespectful and assuming that I'd want to participate under the terms of the program.
Review: My daughter took our car to Mister Car Wash in order to get an oil change. While there a mechanic spoke with her, saying that she needed a new air filter (which they did not have in stock) and that she should have her transmission serviced. My daughter declined the service, stating she would have our mechanic look at it. Once she received the bill, the notes stated "over sized plug", "transmission leak", "minor leak". None of these were brought to the attention of my daughter. My daughter's car had not been leaking anything prior, but found later that night that something was leaking. Due to the notes, we thought it may have been the transmission leak and took the car to our mechanic. Our mechanic, who is the only person who touches our cars except in this instance, said that it was an oil leak and not a transmission leak. (Our mechanic also found that NOTHING, Mister Car Wash noted was damaged or leaking) Whoever did the oil change, put the plug on too tight which stripped the oil pan, causing a leak. The car needed a new oil pan, and more oil. When speaking to the manager at Mister Car Wash, he stated that there was nothing they would do, and blamed my mechanic.Desired Settlement: I would like to be refunded $40 for the original oil change and $180 which I paid to have my mechanic fix the problem.
Mister Car Wash Rating