Mister Fix -It Complete Home Repair

Good Morning check *** was mailed to them on 3/17/in the amount of

Good Morning check *** was mailed to them on 3/17/in the amount of

Customer already reversed his credit card payment to usEven though we disagree that there was a breach of contract, we agree to refund his money and close his account

In response to Mr *** complaint filed 4/29/ID # ***:Item 1: Mistake in initial billing.During this time period, we had just hired a new office manager and she was in the process of learning her jobWe had also just changed CRM systems and where trying to change our system over to the
new CRMAccording to our records, when the initial deposit was charged to Mr ***s card, a mistake was made and she overcharged himAs soon as this mistake was pointed out by Mr ***, we credited his account and ran his card for the new amountAfter that, the process was out of our controlDifferent banking policies and procedures dictate how the money would be credited to his accountWe sincerely apologize for this mistake, but it does happen from time to time, especially when training new employees.Item 2: Failure to complete work on schedule as promised.According to our records, we started work on Friday 9/25/and finished on Friday 10/2/During the job, we did need to pull one of our workers on Thursday 9/25/to handle an emergency callWe feel that a one day delay is not excessive and that we finished the work in a timely mannerWe also added more reinforcement to the original railing repair plan to insure that the railing would meet the requirements of the original inspectorThis took at least another full day beyond what we had planned and we did not charge Mr *** for this.Item 3: Workers took materials off of the job that were needed to complete work.Per our contract, we supplied the needed materials for our scope of workEverything that we outlined in our contract was completedWe removed excess materials that we purchased and returned them.Item 4,, and 7: Re-inspection Failure.Our contract with Mr *** was to address the original inspection notice provided by Housemaster Report ID number *** *** had extensive conversation with Mr *** prior to us quoting the work discussing what exactly needed to be doneNo where during these discussions did we make any promises or claims that this work would pass any subsequent inspectionsThe home was under contract at the time and our direction from Mr *** was to "do it as cheap as possible" and satisfy the concerns outlined on the Housemaster ReportWe did just that and nothing moreEverything that we agreed to on our contract was completedWe completed this work on 10/2/and it took Mr *** until 12/10/15, almost months later to pay his billOur terms are pay on completionAt no time during our collection process with him did he mention that he was unhappy with our workHe simply told us that the deal fell through and he needed a little time to pay usWe worked with him to allow him time to payWe didn't hear from Mr*** again until 4/11/16, when he had sold the property againThis time it was a different home inspector with additional requirements for the deckMr *** contacted us and wanted us to repair these items for free stating that we should have done them originallyThis is when we presented him with a quote for the additional workThe work from the new inspection report outlines different concerns than the originalAs you can see from our original contract, we did not agree to do any of the work outlined on the subsequent inspectionsWe also didn't agree to bring the deck up to codeOur contract was to do limited repair, and we did thatWe provided a new quote for Mr *** that would address the latest issues found in the new inspections

Complaint ID #***Just
letting you know I was able to figure out how to optimize the refund option in paypal and the was refunded to the customers credit card as of today Here is the refund transaction id: Refund (Unique Transaction ID # ***)I also emailed the customer with the same information

Complaint: [redacted]
I am rejecting this response because:As of March 28, 2017, we have not received the check that they referenced in their response.
Sincerely,
[redacted]

Good Morning check [redacted] was mailed to them on 3/17/17 in the amount of 113.46.