Mister Money Pawn Shop

Complaint: [redacted] I am rejecting this response because: Again I explained that yes through the cleaning bottle on the floor but, still was unhappy with the assistant manager of how she dealt with the issue and want her to not treat other people with disrespect and please I want to go forward od disputing this issue again til I get what I want of my refund backI work for retail and I never treat my patients like what she didAnd was rude and not professional Regards, [redacted] ***

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Dear Sir or Madam:I am the store manager of a pawn shop that received complaint ID #*** With the
information you've sent me by mail, I can only deduce that the customer is suggesting an instance that could not have occurred.It is true that this individual bought a fan from this shop on Saturday, May Our computer records show that the purchase was made at 5:pm (one minute after we closed for the day) This means that my staff took care of selling the item (despite being closed) It also means nobody would have been on hand for him to return and complain to.With our shop closed (and no staff on property), nobody could have refused his complaint, nor could anyone on my team have made the less than stellar offer of "buying back the broken merchandise."The Revdex.com record says that this person filed his complaint on Sunday Our shop is closed on Sunday As near as I can tell, my staff encountered the individual only one time before he complained --at the point of sale.My records also show that on the 16th, the Monday after the complaint was filed, this same person was refunded a store credit for the full amount, minus a restocking fee He then spent that store credit at another Mister Money that same day.If the person in question had a problem with the item on the same day of purchase and if he or she could have visited us before closing, we would have returned the money I am shocked at the description of my staff's behavior as outlined in the complaint and I would not tolerate such antics as their leader My team knows what their powers are when it comes to creating customer satisfaction and angering a potential future customer would never be apart of our agenda.If he or she was unhappy with the resolution on the 16th, I don't understand how the complaint is filed on the 15th.If there is an error in the timeline, please be so kind as to let me know.If there are no errors, I hope this testimony will serve to keep this complaint off of the Revdex.com website.Should there be anything else you need, don't hesitate to contact me, the store manager.Best regards,*** *** * *** *** ***
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We have video of her throwing merchandiseShe is not allowed in any of our stores

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Dear Sir or Madam:I am the store manager of a pawn shop that received complaint ID #*** With the
information you've sent me by mail, I can only deduce that the customer is suggesting an instance that could not have occurred.It is true that this individual bought a fan from this shop on Saturday, May Our computer records show that the purchase was made at 5:pm (one minute after we closed for the day) This means that my staff took care of selling the item (despite being closed) It also means nobody would have been on hand for him to return and complain to.With our shop closed (and no staff on property), nobody could have refused his complaint, nor could anyone on my team have made the less than stellar offer of "buying back the broken merchandise."The Revdex.com record says that this person filed his complaint on Sunday Our shop is closed on Sunday As near as I can tell, my staff encountered the individual only one time before he complained --at the point of sale.My records also show that on the 16th, the Monday after the complaint was filed, this same person was refunded a store credit for the full amount, minus a restocking fee He then spent that store credit at another Mister Money that same day.If the person in question had a problem with the item on the same day of purchase and if he or she could have visited us before closing, we would have returned the money I am shocked at the description of my staff's behavior as outlined in the complaint and I would not tolerate such antics as their leader My team knows what their powers are when it comes to creating customer satisfaction and angering a potential future customer would never be apart of our agenda.If he or she was unhappy with the resolution on the 16th, I don't understand how the complaint is filed on the 15th.If there is an error in the timeline, please be so kind as to let me know.If there are no errors, I hope this testimony will serve to keep this complaint off of the Revdex.com website.Should there be anything else you need, don't hesitate to contact me, the store manager.Best regards,*** *** * *** *** ***
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We have video of her throwing merchandiseShe is not allowed in any of our stores

Complaint: ***
I
am rejecting this response because: This was an issue of bad customer service and was treated with unprofessional manner by the assistant managerShe had said I lost my money and o' well and walked away! This is why I was upset and had anger like anyone else wouldI did not throw anything at her she is drama, there was cleaning stuff on the table and I knocked it over and did not touch anyone. I would like my $refunded back to me
Regards,
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This woman did not make her payments on the layaway and the items soldShe signed a contract stating when he due dates wereShe also threw things at the assistant manager and threatened herShe is not allowed in any of our stores ans we will not refund her a single dime

Complaint: ***
I
am rejecting this response because: This was an issue of bad customer service and was treated with unprofessional manner by the assistant managerShe had said I lost my money and o' well and walked away! This is why I was upset and had anger like anyone else wouldI did not throw anything at her she is drama, there was cleaning stuff on the table and I knocked it over and did not touch anyone. I would like my $refunded back to me
Regards,
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Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
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Complaint: ***
I am rejecting this response because: Again I explained that yes through the cleaning bottle on the floor but, still was unhappy with the assistant manager of how she dealt with the issue and want her to not treat other people with disrespect and please I want to go forward od disputing this issue again til I get what I want of my refund backI work for retail and I never treat my patients like what she didAnd was rude and not professional.
Regards,
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Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

[redacted] [redacted]
Couldn't reply on system to response from business. The receipt is under my husbands name of [redacted] but was ran on our joint account. I had thought cashier had put my name as well on sale.  Receipt customrr number is [redacted] employee who made sale id on receipt is [redacted]. Sale occurred on 9/1 and returned on 9/2. Paid 65.00 for tent and tax is 4.44. The warranty was 3..29 totalling 72.69 charged our debit card. I would bet this was the only tent sold that day on 9/1.  Retrieval reference id is [redacted]. I hope this help you find this issue in your records.

This woman did not make her payments on the layaway and the items sold. She signed a contract stating when he due dates were. She also threw things at the assistant manager and threatened her. She is not allowed in any of our stores ans we will not refund her a single dime.

Complaint: [redacted]
I am rejecting this response because:
Regards,
Tashia Asher

[redacted]
This customer had no receipt and her name was not in the computer. All sales over $50.00 are put in the computer under...

the custpomers name. She said she purchased it a couple months before she came in and our warranties are for 30 days anyway.
Thanks
[redacted]
Store Manager
Mister Money/ First Cash #368
111 West Monroe Dr
Fort Collins CO 80525
Store: 970-204-7800
Fax: 970-204-7808

Complaint: [redacted]
I am rejecting this response because: Again I explained that yes through the cleaning bottle on the floor but, still was unhappy with the assistant manager of how she dealt with the issue and want her to not treat other people with disrespect and please I want to go forward od disputing this issue again til I get what I want of my refund back. I work for retail and I never treat my patients like what she did. And was rude and not professional. 
Regards,
[redacted]

[redacted]
Dear Sir or Madam:I am the store manager of a pawn shop that received complaint ID #[redacted]....

 With the information you've sent me by mail, I can only deduce that the customer is suggesting an instance that could not have occurred.It is true that this individual bought a fan from this shop on Saturday, May 14.  Our computer records show that the purchase was made at 5:31 pm (one minute after we closed for the day).  This means that my staff took care of selling the item (despite being closed).  It also means nobody would have been on hand for him to return and complain to.With our shop closed (and no staff on property), nobody could have refused his complaint, nor could anyone on my team have made the less than stellar offer of "buying back the broken merchandise."The Revdex.com record says that this person filed his complaint on Sunday.  Our shop is closed on Sunday.  As near as I can tell, my staff encountered the individual only one time before he complained --at the point of sale.My records also show that on the 16th, the Monday after the complaint was filed, this same person was refunded a store credit for the full amount, minus a restocking fee.  He then spent that store credit at another Mister Money that same day.If the person in question had a problem with the item on the same day of purchase and if he or she could have visited us before closing, we would have returned the money.  I am shocked at the description of my staff's behavior as outlined in the complaint and I would not tolerate such antics as their leader.  My team knows what their powers are when it comes to creating customer satisfaction and angering a potential future customer would never be apart of our agenda.If he or she was unhappy with the resolution on the 16th, I don't understand how the complaint is filed on the 15th.If there is an error in the timeline, please be so kind as to let me know.If there are no errors, I hope this testimony will serve to keep this complaint off of the Revdex.com website.Should there be anything else you need, don't hesitate to contact me, the store manager.Best regards,[redacted]