Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Contact Name and Title: Customer Service Manager Contact Phone: +XXXXXXXXXX Contact Email: [redacted] @misterbnb.com Hi ***, Following your complain about payments, you will find enclosed screenshots showing you that the two pre-authorizations we had on these payments, have been well released hours after your requestBoth of them had been cancelled on January 19thIt is now in the hands of your bank to process the refund I do apologize about the delay it is taking them to do so, and I thank you for your understanding in this matter Best, Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) You missed the point entirely! Your system caused the holding of my funds, my spending money for my vacation, BECAUSE your staff member said that that system would only accept one accommodation and not charge my accountPutting the funds on hold is exactly the same as having spent the money when you are on vacation and cannot spend that moneyIt was your employee's misinformation which caused this situation and an apology is insufficientYour employee's misinformation ruined my weekendAs a reliable business you should have a better resolution than a simple apologyWhat about my weekend lost? I am a full time student and hard working ER nurseI needed that weekend desperatelyThis is not just one isolated incident when it has the potential to do exactly the same to everyone else Final Business Response / [redacted] (4000, 9, 2016/02/02) */ Hello, You authorized misterbnb to charge your card the time you sent a request This is written in our T&C's and unfortunately we will not be able to help you further Best,
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Contact Name and Title: Customer Service Manager Contact Phone: +XXXXXXXXXX Contact Email: [redacted] @misterbnb.com Hi ***, Following your complain about payments, you will find enclosed screenshots showing you that the two pre-authorizations we had on these payments, have been well released hours after your requestBoth of them had been cancelled on January 19thIt is now in the hands of your bank to process the refund I do apologize about the delay it is taking them to do so, and I thank you for your understanding in this matter Best, Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) You missed the point entirely! Your system caused the holding of my funds, my spending money for my vacation, BECAUSE your staff member said that that system would only accept one accommodation and not charge my accountPutting the funds on hold is exactly the same as having spent the money when you are on vacation and cannot spend that moneyIt was your employee's misinformation which caused this situation and an apology is insufficientYour employee's misinformation ruined my weekendAs a reliable business you should have a better resolution than a simple apologyWhat about my weekend lost? I am a full time student and hard working ER nurseI needed that weekend desperatelyThis is not just one isolated incident when it has the potential to do exactly the same to everyone else Final Business Response / [redacted] (4000, 9, 2016/02/02) */ Hello, You authorized misterbnb to charge your card the time you sent a request This is written in our T&C's and unfortunately we will not be able to help you further Best,