Misty Hollow Apartments

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

In response to Ms [redacted] complaint per her TAA lease agreement all service requests are required to be made in writing.? The refrigerator was fixed and working properly.? ? [redacted] contract expired 3/31/.? We contacted her on numerous occasions to return her keys and remove her items out of the apartment to avoid various charges.? On 4/6/she finally brought in one apartment key and one mailbox key.? She was paid until March NOT to April 15th.? Her belonging were not cleaned out of her apartment she left abundant of items, furniture, clothing and trash in her apartment.? Please see attached pictures of all the trash and items left in her apartment.? When an apartment is abandoned or surrendered per the signed TAA lease contract [redacted] had with [redacted] there are specific instructions of how an apartment should be left.? It also indicates that we have “ No Duty to store any property”? All items were removed out of the apartment and placed by the dumpster.? We ‘re not liable for casualty, loss, damage or theft of any items that were removed.? She signed an agreement with Azuma and they have specific instructions about the return process of her rental items from reading her complaint it sounds as if she did not follow those instructions.? ? It has been over a year since [redacted] vacated her apartment at [redacted] and it extremely impossible to recall the conversation or what took place in reference to [redacted] ’s move out.? My suggestions that [redacted] follow up with the police department and their investigation of the alleged occurrence.? As there is no proof that an employee from [redacted] has taken the washer and dryer.? Upon all move out all items are removed and placed in or next to dumpster

In response to Ms [redacted] complaint per her TAA lease agreement all service requests are required to be made in writing The refrigerator was fixed and working properly [redacted] contract expired 3/31/ We contacted her on numerous occasions to return her keys and remove her items out of the apartment to avoid various charges On 4/6/she finally brought in one apartment key and one mailbox key She was paid until March NOT to April 15th Her belonging were not cleaned out of her apartment she left abundant of items, furniture, clothing and trash in her apartment Please see attached pictures of all the trash and items left in her apartment When an apartment is abandoned or surrendered per the signed TAA lease contract [redacted] had with [redacted] there are specific instructions of how an apartment should be left It also indicates that we have “ No Duty to store any property” All items were removed out of the apartment and placed by the dumpster We ‘re not liable for casualty, loss, damage or theft of any items that were removed She signed an agreement with Azuma and they have specific instructions about the return process of her rental items from reading her complaint it sounds as if she did not follow those instructions It has been over a year since [redacted] vacated her apartment at [redacted] and it extremely impossible to recall the conversation or what took place in reference to [redacted] ’s move out My suggestions that [redacted] follow up with the police department and their investigation of the alleged occurrence As there is no proof that an employee from [redacted] has taken the washer and dryer Upon all move out all items are removed and placed in or next to dumpster

Ms [redacted] came in to report her work orders on July 5th and then indicated that she was withholding her rentI then explained to [redacted] and gave her a copy of her lease contract that rent cannot be withheldI also explained to her if we violated any of our responsibilities according to her lease contract, there are remedies she could take to terminate her lease :However rent must be current and a written request for repair or remedy of the condition- after which we should be given reasonable time for the repairIn the event we failed to do so a second written request should be givenHowever that was not the case and all of her service request was completed in a timely matterThe 3rd Floor water heater busted on July 4th and maintenance replaced it on July 5thAfterwards maintenance went to [redacted] ’s home to assess the damages and contractors were called out to complete the repairs on her ceilingOn Thursday July 6th [redacted] came into office to ask for the Corporate office number because she did not like the reply myself the property manager gave her in regards to withholding her rentIn addition to pest in [redacted] ’s home, Pest Control have went to her home on several different occasions to treat and twice notes were made about housekeeping issuesWe can treat for pest control but it is the responsibility of the resident to maintain the apartment to prevent pest [redacted] the leasing consultant spoke with [redacted] about all her service request and about the completed repairs and if the carpet was wet [redacted] stated that [redacted] told her not to worry about the carpet she had extracted the water and it had no smellShe also said that everything was fineSo [redacted] advised [redacted] that she would check for herself just to confirmThere is no settlement that can be given to [redacted] she defaulted in her lease contract and eviction proceedings has already began for nonpayment of rentIn addition to we have complied and completed any and all service request for [redacted] and in a timely matter.

Ms*** came in to report her work orders on July 5th and then indicated that she was withholding her rentI then explained to *** and gave her a copy of her lease contract that rent cannot be withheldI also explained to her if we violated any of our responsibilities according to her
lease contract, there are remedies she could take to terminate her lease :However rent must be current and a written request for repair or remedy of the condition- after which we should be given reasonable time for the repairIn the event we failed to do so a second written request should be givenHowever that was not the case and all of her service request was completed in a timely matterThe 3rd Floor water heater busted on July 4th and maintenance replaced it on July 5thAfterwards maintenance went to ***’s home to assess the damages and contractors were called out to complete the repairs on her ceilingOn Thursday July 6th *** came into office to ask for the Corporate office number because she did not like the reply myself the property manager gave her in regards to withholding her rentIn addition to pest in ***’s home, Pest Control have went to her home on several different occasions to treat and twice notes were made about housekeeping issuesWe can treat for pest control but it is the responsibility of the resident to maintain the apartment to prevent pest*** the leasing consultant spoke with *** about all her service request and about the completed repairs and if the carpet was wet*** stated that *** told her not to worry about the carpet she had extracted the water and it had no smellShe also said that everything was fineSo *** advised *** that she would check for herself just to confirmThere is no settlement that can be given to *** *** she defaulted in her lease contract and eviction proceedings has already began for nonpayment of rentIn addition to we have complied and completed any and all service request for *** *** and in a timely matter

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

In response to Ms*** complaint per her TAA lease agreement all service requests are required to be made in writing.? The refrigerator was fixed and working properly.? ? *** contract expired 3/31/.? We contacted her on numerous occasions to return her keys and remove
her items out of the apartment to avoid various charges.? On 4/6/she finally brought in one apartment key and one mailbox key.? She was paid until March NOT to April 15th.? Her belonging were not cleaned out of her apartment she left abundant of items, furniture, clothing and trash in her apartment.? Please see attached pictures of all the trash and items left in her apartment.? When an apartment is abandoned or surrendered per the signed TAA lease contract *** had with *** *** there are specific instructions of how an apartment should be left.? It also indicates that we have “ No Duty to store any property”? All items were removed out of the apartment and placed by the dumpster.? We ‘re not liable for casualty, loss, damage or theft of any items that were removed.? She signed an agreement with Azuma and they have specific instructions about the return process of her rental items from reading her complaint it sounds as if she did not follow those instructions.? ? It has been over a year since *** vacated her apartment at *** *** and it extremely impossible to recall the conversation or what took place in reference to ***’s move out.? My suggestions that *** follow up with the police department and their investigation of the alleged occurrence.? As there is no proof that an employee from *** *** has taken the washer and dryer.? Upon all move out all items are removed and placed in or next to dumpster

Ms*** came in to report her work orders on July 5th and then indicated that she was withholding her rentI then explained to *** and gave her a copy of her lease contract that rent cannot be withheldI also explained to her if we violated any of our responsibilities according to her
lease contract, there are remedies she could take to terminate her lease :However rent must be current and a written request for repair or remedy of the condition- after which we should be given reasonable time for the repairIn the event we failed to do so a second written request should be givenHowever that was not the case and all of her service request was completed in a timely matterThe 3rd Floor water heater busted on July 4th and maintenance replaced it on July 5thAfterwards maintenance went to ***’s home to assess the damages and contractors were called out to complete the repairs on her ceilingOn Thursday July 6th *** came into office to ask for the Corporate office number because she did not like the reply myself the property manager gave her in regards to withholding her rentIn addition to pest in ***’s home, Pest Control have went to her home on several different occasions to treat and twice notes were made about housekeeping issuesWe can treat for pest control but it is the responsibility of the resident to maintain the apartment to prevent pest*** the leasing consultant spoke with *** about all her service request and about the completed repairs and if the carpet was wet*** stated that *** told her not to worry about the carpet she had extracted the water and it had no smellShe also said that everything was fineSo *** advised *** that she would check for herself just to confirmThere is no settlement that can be given to *** *** she defaulted in her lease contract and eviction proceedings has already began for nonpayment of rentIn addition to we have complied and completed any and all service request for *** *** and in a timely matter.?

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

In response to Ms. [redacted] complaint per her TAA lease agreement all service requests are required to be made in writing.  The refrigerator was fixed and working properly.   [redacted] contract expired 3/31/2017 .  We contacted her on numerous occasions to return her keys and remove...

her items out of the apartment to avoid various charges.  On 4/6/2017 she finally brought in one apartment key and one mailbox key.  She was paid until March 31 2017 NOT to April 15th.  Her belonging were not cleaned out of her apartment she left abundant of items, furniture, clothing and trash in her apartment.  Please see attached pictures of all the trash and items left in her apartment.  When an apartment is abandoned or surrendered per the signed TAA lease contract [redacted] had with [redacted] there are specific instructions of how an apartment should be left.  It also indicates that we have “ No Duty to store any property”  All items were removed out of the apartment and placed by the dumpster.  We ‘re not liable for casualty, loss, damage or theft of any items that were removed.  She signed an agreement with Azuma and they have specific instructions about the return process of her rental items from reading her complaint it sounds as if she did not follow those instructions.   It has been over a year since [redacted] vacated her apartment at [redacted] and it extremely impossible to recall the conversation or what took place in reference to [redacted]’s move out.  My suggestions that [redacted] follow up with the police department and their investigation of the alleged occurrence.  As there is no proof that an employee from [redacted] has taken the washer and dryer.  Upon all move out all items are removed and placed in or next to dumpster.