This company went defunct/died years ago and someone is trying to sell the remaining stock
I have been trying to obtain a Misty8 from them for over three years now. When I originally emailed them in 2021 to inquire about when the product would be back in stock, I was informed by someone that after speaking with their manager the plan was to have it back in stock next summer. Come summer 2022, still nothing. I emailed them to ask what was going on and they wanted my phone number, that someone would call me. Why would I give out my personal phone number? Very sketchy.
All they have in stock are the worthless 'MistPRO3's' and various other patio contraptions. And it's been like this for YEARS now, they don't re-stock their inventory or release new products. The Mist PRO3 is a garbage device that constantly needs refilling and repumping. You're better off buying one of those $20 USB rechargeable fans off of Amazon that spray you with water, the warranty alone is worth more than what you get from these guys.
Obviously the original owners lost control of the company or sold it off and all of their remaining inventory (probably a small storage locker worth of product) was sold to one or two individuals who are now trying to sell it off.
Purchase a patio mist system or forever hold your peace. The MistyMate company of the 90's that brought fantastic personal misting systems to market no longer exists.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have not heard from you concerning the defective parts I received Sept2, Please reply Thank you Regards, [redacted]
Please submit your Product Key Warranty Number Also send specific detailsIs there any visible damage to the nozzles themselves? Once we receive these details we can review and advise the best solution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Mark B***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintAttached to forward to the Misty Mate representatives are pictures showing all of my order information and a visual aid of EXACTLY what is brokenI did not authorize them to send me a new system because then I will have a broken system laying around that I will have to figure out how to dispose of PROPERLYSince they irresponsibly didn't even offer to take the old one back for refurbishing, repairing, or recycling, I would have to put it in the landfill; I'm not cool with that! Since they didn't even respond to my last E-mail, I had to provide them with all the information I had at the time, hence the attached proof of purchase: a screenshot of the purchase from [redacted] They WERE in direct communication with me, but they suddenly just stopped, which is why I'm going through the Revdex.com in the first placeWhether I said this item was covered under a year warranty or a year warranty is irrelevantThe point was that I was WELL WITHIN the warranty periodI would rather have a refund since I am convinced that the new system will just do the same thing again unless they send it with brass JETS AND FITTINGS instead of plastic onesThat was an option, but only for the jetsI say again, the things that are broke ARE NOT the jets!!!! The threaded fitting that the jets screw into is the thing that needs to ALSO BE BRASS.Whether this was purchased from a third party or not is irrelevant, I registered the system warranty at MistyMate.com with the following product key: [redacted] ***The following options are the only two options that will satisfy me:#All Misty Mate products sent to me whether functional or not shall be sent back to Misty Mate headquarters at their expense to HOPEFULLY be repaired or refurbished and resold to another customer, or recycled in another responsible and environmentally appropriate wayTHEN, I will be issued a full monetary refund.#I received a brand new Misty Mate system fitted with BRASS NOZZLES AND FITTINGSNot just NOZZLES, but FITTINGS AS WELL.TWO OPTIONS ONLYCHOOSE!!!!!!! [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Please submit your Product Key Warranty Number Also send specific details on exactly where the mister is leaking Are the nozzles leaking, or the fittings that the nozzles screw in to? Is there any visible damage to the nozzles themselves? Once we receive these details we can review and advise the best solution
From: Customer Service Sent: Friday, June 19, 1:PMTo: ' [redacted] 'Subject: RE: Contact Form Hi ***, Thank you for contacting us and sending this detail! Your replacement nozzles will ship out to you on Monday We will send you a full set at no cost due to the delay Please expect this to arrive within business days You may register your warranty here on our website http://www.mistymate.com/warranty/index Let us know if you need anything else Thanks and best regards, www.mistymate.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business will not contact me by phone After approxa month of leaving messages on their voicemail they did contact me by email I still have not received answers to my concerns On 8/they said to send them my address I responded with that info hours later Have the parts been shipped ? No response from them This whole process could have been resolved with a minute phone call and they would have a satisfied customer Please read the reviews on the Revdex.com website I seem to only receive emails from them on a Sunday Is this a part time, partially staffed company ? No one puts their name on any emails PLEASE CALL YOUR CUSTOMERS BACK OR REMOVE THE MESSAGE ON YOUR PHONE SYSTEM Thank you Regards, [redacted]
Please provide the purchase date and Product Key Warranty Number of each mister in order for us to review and advise Also details specifically how each mister is not functioning
We have not received any emails from this customer Please provide the purchase date and Product Key Warranty Number of each mister in order for us to review and advise Also details specifically how each mister is not functioning
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did receive the items.It was not overnight as ordered.I would like a refund on my expedited shipping only
We are shipping this customer a new Cool Patio unit at no cost tomorrow 6/14/even though this customer has not provided their warranty number details nor proof of purchase The customer should receive it within business days Please note that we have been in direct communication with the customer; this item is covered under a (four) year limited warranty It is not possible to issue a refund since the customer purchased through a third party ( [redacted] )
This item is currently out of stock so unfortunately a replacement unit is not available at this time This customer did not purchase from our website therefore it is not possible for us to process a refund Please confirm if the customer has contacted the retailer that they directly purchased from for a refund
All they have in stock are the worthless 'MistPRO3's' and various other patio contraptions. And it's been like this for YEARS now, they don't re-stock their inventory or release new products. The Mist PRO3 is a garbage device that constantly needs refilling and repumping. You're better off buying one of those $20 USB rechargeable fans off of Amazon that spray you with water, the warranty alone is worth more than what you get from these guys.
Obviously the original owners lost control of the company or sold it off and all of their remaining inventory (probably a small storage locker worth of product) was sold to one or two individuals who are now trying to sell it off.
Purchase a patio mist system or forever hold your peace. The MistyMate company of the 90's that brought fantastic personal misting systems to market no longer exists.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have not heard from you concerning the defective parts I received Sept2, Please reply Thank you Regards, [redacted]
Please submit your Product Key Warranty Number Also send specific detailsIs there any visible damage to the nozzles themselves? Once we receive these details we can review and advise the best solution
We are processing the shipment to send this customer additional replacement nozzles at no cost
USPS tracking #: [redacted]
The [redacted] tracking # for your order is: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Mark B***
The [redacted] tracking number for the shipment is: [redacted] Upon tracking, this order already delivered on 8/4/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintAttached to forward to the Misty Mate representatives are pictures showing all of my order information and a visual aid of EXACTLY what is brokenI did not authorize them to send me a new system because then I will have a broken system laying around that I will have to figure out how to dispose of PROPERLYSince they irresponsibly didn't even offer to take the old one back for refurbishing, repairing, or recycling, I would have to put it in the landfill; I'm not cool with that! Since they didn't even respond to my last E-mail, I had to provide them with all the information I had at the time, hence the attached proof of purchase: a screenshot of the purchase from [redacted] They WERE in direct communication with me, but they suddenly just stopped, which is why I'm going through the Revdex.com in the first placeWhether I said this item was covered under a year warranty or a year warranty is irrelevantThe point was that I was WELL WITHIN the warranty periodI would rather have a refund since I am convinced that the new system will just do the same thing again unless they send it with brass JETS AND FITTINGS instead of plastic onesThat was an option, but only for the jetsI say again, the things that are broke ARE NOT the jets!!!! The threaded fitting that the jets screw into is the thing that needs to ALSO BE BRASS.Whether this was purchased from a third party or not is irrelevant, I registered the system warranty at MistyMate.com with the following product key: [redacted] ***The following options are the only two options that will satisfy me:#All Misty Mate products sent to me whether functional or not shall be sent back to Misty Mate headquarters at their expense to HOPEFULLY be repaired or refurbished and resold to another customer, or recycled in another responsible and environmentally appropriate wayTHEN, I will be issued a full monetary refund.#I received a brand new Misty Mate system fitted with BRASS NOZZLES AND FITTINGSNot just NOZZLES, but FITTINGS AS WELL.TWO OPTIONS ONLYCHOOSE!!!!!!! [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Please submit your Product Key Warranty Number Also send specific details on exactly where the mister is leaking Are the nozzles leaking, or the fittings that the nozzles screw in to? Is there any visible damage to the nozzles themselves? Once we receive these details we can review and advise the best solution
We apologize for the delay in reply and shipping error We will ship out the missing nozzles from this customer's order tomorrow morning
From: Customer Service Sent: Friday, June 19, 1:PMTo: ' [redacted] 'Subject: RE: Contact Form Hi ***, Thank you for contacting us and sending this detail! Your replacement nozzles will ship out to you on Monday We will send you a full set at no cost due to the delay Please expect this to arrive within business days You may register your warranty here on our website http://www.mistymate.com/warranty/index Let us know if you need anything else Thanks and best regards, www.mistymate.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business will not contact me by phone After approxa month of leaving messages on their voicemail they did contact me by email I still have not received answers to my concerns On 8/they said to send them my address I responded with that info hours later Have the parts been shipped ? No response from them This whole process could have been resolved with a minute phone call and they would have a satisfied customer Please read the reviews on the Revdex.com website I seem to only receive emails from them on a Sunday Is this a part time, partially staffed company ? No one puts their name on any emails PLEASE CALL YOUR CUSTOMERS BACK OR REMOVE THE MESSAGE ON YOUR PHONE SYSTEM Thank you Regards, [redacted]
Warranty details are included in the instructions See attached
Please provide the purchase date and Product Key Warranty Number of each mister in order for us to review and advise Also details specifically how each mister is not functioning
We have not received any emails from this customer Please provide the purchase date and Product Key Warranty Number of each mister in order for us to review and advise Also details specifically how each mister is not functioning
This has already been processed to ship
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did receive the items.It was not overnight as ordered.I would like a refund on my expedited shipping only
We are shipping this customer a new Cool Patio unit at no cost tomorrow 6/14/even though this customer has not provided their warranty number details nor proof of purchase The customer should receive it within business days Please note that we have been in direct communication with the customer; this item is covered under a (four) year limited warranty It is not possible to issue a refund since the customer purchased through a third party ( [redacted] )
This item is currently out of stock so unfortunately a replacement unit is not available at this time This customer did not purchase from our website therefore it is not possible for us to process a refund Please confirm if the customer has contacted the retailer that they directly purchased from for a refund