Mitac Service Centre

As the customer has received a faulty product we can certainly issue a refund. I will pass this over to the accounts department as soon as possible. Many thanks.

This refund has been been processed as of October 4th 2017.We would please ask this customer to check with their bank as why this has not reflected. Kind Regards,

Hello, It does appear that we have provided all previous information and correspondence in regards to this former customer. We have reattached for review. The product has been made to manufacturing standards, and by the request of the customer asked to alter the veneer. We clearly inform the customer that it will not cover her full tooth and the reply was to go ahead and alter.  This customer has asked for a refund of $0. Can we please have further clarity on the request? Please see the attached. Kind Regards,

Hi my name is Mohamed I am the owner for highlander pizza  [redacted] Radford va 24141 I send this email regarding the complaint from the customer about order a pizza from us and after tow days she called and said my pizza was not cooked well and I want another pizza for free ,...

and we ask where the pizza to make sure it's not cooked well like what u say ?and she tell me I but it in the trash and I told her you should not trash the pizza before u show it to us and we sorry we cant do anything about .  Thanks

Hello, Thank you for taking the time to review this case. We manufacture a product that is to assist customer with their dental portfolio- we require a particular set of teeth to secure the product in place. We are very clear and concise with information that we provide that these teeth are a...

requirement and we do expect all customers to understand the product prior to ordering. Sadly, Ms. [redacted] is missing the teeth that are required.  Per our terms and conditions, agreed to while purchasing, we do not provide a refund once the impression process has started. We have offered Ms. [redacted] 70% out of good will. This simply covers a the shipping, taxes, administration, correspondence and staff time involved- no monetary gain to our business. Alternatively, Ms. [redacted] does have the option of having the product manufactured as planned. We have offered her a product with warranty that she has declined.  We have offered both product that our technicians can manipulate to her dental portfolio or a 70% refund- both very fair options.  We would welcome you to view our Terms and Conditions at the following             [redacted]
 We are happy to provide all information needed-  Regards,[redacted]Operations Manager

This customer has rejected the previous, however, has provided images of a product being ill fitting.There isn't a time stamp and was not offered to the Revdex.com as requested.Though we have a no refund policy, to help settle this case, we are willing to offer $399.00 back to the customer if he is to ship back to our Chicago office at own expense. This can be refunded within 10 days of receiving back the product.Kind Regards,[redacted]

Thank you. My order number is [redacted] price 349 +35= 384Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Daniela [redacted]

Complaint: [redacted]
I am rejecting this response because:I will now file a review this company on the Revdex.com. I have all emails and after sending one with a question no response for months. Unfortunately, all I can do is leave negative reviews in hopes that it is visible to others doing their research. I'm still appalled that I could go months without any sort of response, but when I finally decided to attempt to take some sort of action, I received multiple emails in one day. 
Sincerely,
Nina [redacted]

This is Mohamed from highlander pizza I review the message and that's not true but anyway I don't like to lose a customer because one order so I am agree to give her a free pizza any time she want it so please let me know when you want to order this pizza and call me at my cell phone number. [redacted]                                         Thanks and have a great day

Revdex.com: Gentlemen:   I recently filed a complaint (ID [redacted]) with the Chicago Revdex.com against InstaSmile below.   I would like to cancel the complaint because InstaSmile has solved my problem to my satisfaction.   Thank you,*
[redacted]
*
[redacted]...

[redacted] Austin, Texas  78746   Phone:  [redacted] Email:  l[redacted]@swbell.net

Thank you for you message via the Revdex.com,In relation to complaint reference [redacted] I have viewed the order and can see that this matter has been addressed.The refund which was processed should of been a full refund however the fee had been deducted, a charge-back was opened via [redacted] finance. This...

charge-back prohibits us from completing a refund on our system and needs to be passed over to [redacted] for completion.I can acknowledge that I have spoken to you regarding this matter and have confirmed we have instructed [redacted] to process a full refund.

Thank you for your message via the Revdex.com. There has been a delay on the refund as we requested video evidence to be provided. This was not done and so had to be escalated delaying the refund process. Our terms and conditions clearly state that you need to send us a video and/or pictures clearly...

identifying the defect and that we are unable to authorise warranty claims without this.I have reviewed the order and can see that the refund has now been actioned and completed.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi In reference to complaint [redacted].Thanks you for your message,Unfortunately as the product was already in production and it is a custom made product we would not at this stage offer a refund.We offer our sincere apologies as we did encounter a delay which meant instead of the product being...

shipped on May 2nd it was shipped on May 7th.I can see from the order that the product was dispatched and that you signed for the delivery of it on May 10th. I hope that this resolves the matter.Thank you.

Unfortunately, the product is custom fit and bespoke to each individuals dental profile, we are unable to meet the request of a refund per our terms and conditions and refund policy agreed to when purchasing. Please see the binding contract/terms/refund policy...

here: https://www.instasmile.com/us/terms-and-conditions   https://www.instasmile.com/us/knowledge-centre/#faqgroup-2-11  Ms. [redacted] informed our staff after receiving her first product that it was ill fitting- she provided images to show that this was the case. The images were provided to a personal email as she was not willing to provide images in our standard company email. Though out of our standard, we accepted to better assist her.As the product was under manufacturing warranty (https://www.instasmile.com/us/knowledge-centre/#faqgroup-2-10) we are happy to offer a better fit to the cosmetic veneer. The product was re manufactured and shipped to her- this product was received yesterday where she complained again of an ill fit. Ms. [redacted] called our office to complain and demand a refund. It was explained to her that we cannot offer this per our terms and conditions, however, we are happy to review any images or videos that suggest the product is not fitting. She is also within driving distance to our office and is welcomed to show us that the product is not fitting properly. Ms. [redacted] has refused to cooperate leaving us without any further options. The lower product has been manufactured and received this can be tracked with the following at www.[redacted].com with the following [redacted]We unfortunately again cannot offer a refund after manufacturing stages. We do encourage Ms. [redacted] to offer images to see how we can further assist. We do also ask that she provides all further correspondence through the Revdex.com as she has threatened us legally. We are more than happy to assist Ms. [redacted] regarding her product. Our team has been more than helpful in assisting and addressing her issues to the best of our ability.Kind Regards,[redacted]Operations Manager

Hi, This refund was processed in early August and we would encourage Ms. [redacted] to review with her banking transaction id "[redacted]". This was delayed sadly as this customer has ordered on a UK website- not with our USA location. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, The product is custom fit to the impression that each customer provides. The product takes 25 working days once the impressions are received and enter into manufacturing. If there are any changes in one's dental portfolio, sadly, we would require new impressions. All the policies...

aforementioned are in the terms and conditions this customer agreed to when purchasing.  We are willing to refund minus $100 for any costs through the order- alternatively, we would ask for new impressions and we can expedite to 10 business days. We also ask that any future correspondence does go through Revdex.com as this customer has verbally abused my staff for following company policy.

Good Morning, The customer requested a refund as she isn't suitable for a product on Friday 9th March. This has been passed to the accounts department and can take up to 7 day to be processed. This will then be in the hands of the credit provider. Many thanks.INSTAsmile