Mitchell Auto Group, Inc.

Mr*** purchased his vehicle from *** *** *** which is part of the Mitchell Auto GroupMr*** was solicited by a 3rd party not affiliated with our dealership offering to sell him an extended service contract His complaint is about them and not usWe are not associated with the company he dealt with and he did not deal with any of our staff during the purchase of this after sale productWe believe based on his complaint that he paid the $to this other business as part of that transactionWe value Mr*** business, however we are not sure how we can help the customer recover the funds he paid to another business for a transaction unrelated to the purchase of the vehicle from usThank you,
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Mitchell Auto Group
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*** *** *** * *** Complaint number *** *** *** Just want to let you know that *** is happy now and this is
resolved

From: *** *** ***] Sent: Friday, January 13, 4:PM To: *** *** *** *** *** *** *** *** *** *** ***
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* Hello *** This customer received the check for the money difference months ago *** *** ** *** on this correspondence… As far as I know customer satisfiedCustomer was refunded $ Thank you, *** *** *** ***
*** *** *** Connecticut Justice of the Peace

Thank you for the opportunity to reply to the above-referenced complaint.Mr*** indicates that he purchased a warranty or service contract associated with *** *** *** *** ("CNAN") however, CNAN does not solicit direct to consumers over the phone, email or otherwise
CNAN administers products that are only sold through licensed automobile dealerships.Further, CNAN does not contact any existing or potential consumer asking for any personal or financial information such as credit card information at any timeAlso the contract number provided by Mr*** does not show up in our records.If Mr*** would be willing to share a copy of what was received, CNAN would like to look into the matter further to ensure CNAN's name is not being improperly usedIf you or Mr*** have any questions please do not heSitate to contact me directly at (*** *** *** ***

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*** *** *** ***Consumer's Name: *** *** *** *** *** *** ***
*** ***Complaint Information: I just talked to Mr***, he is in communication with Drew P***, our service Manager at Mitchell ***Mr*** stated he is working hours/week and very busy, however is is very satisfied and will get to our dealership as soon as he is ableI asked him if we could close out the Revdex.com complain and he advised me that would be fine with himThank you, *** *** *** ***
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*** *** *** ***Consumer's Name: *** *** *** *** *** *** *** ***
***Complaint Information: I just talked to Mr***, he is in communication with Drew P***, our service Manager at Mitchell ***Mr*** stated he is working hours/week and very busy, however is is very satisfied and will get to our dealership as soon as he is ableI asked him if we could close out the Revdex.com complain and he advised me that would be fine with himThank you, *** *** *** ***
*** *** *** *** **

From: *** *** ***] Sent: Friday, January 13, 4:PM To: *** *** *** *** *** *** *** *** *** *** ***
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Hello *** This customer received the check for the money difference months ago *** *** ** *** on this correspondence… As far as I know customer satisfiedCustomer was refunded $ Thank you, *** *** *** ***
*** *** *** Connecticut Justice of the Peace

From: [redacted] Sent: Wednesday, May 30, 2018 1:00 PM To: [redacted] Subject: Regarding Complaint #[redacted]   Issue has been resolved

Mr. [redacted] purchased his vehicle from [redacted] which is part of the Mitchell Auto Group.Mr. [redacted] was solicited by a 3rd party not affiliated with our dealership offering to sell him an extended service contract.  His complaint is about them and not us.We are not associated with the company he dealt with and he did not deal with any of our staff during the purchase of this after sale product.We believe based on his complaint that he paid the $160 to this other business as part of that transaction.We value Mr. [redacted] business, however we are not sure how we can help the customer recover the funds he paid to another business for a transaction unrelated to the purchase of the vehicle from us.Thank you,[redacted]Mitchell Auto Group[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Talked to Customer on Friday. Everything is in process to resolve her issue with oil consumption with her Subaru.Customer is aware that she needs to put 600 miles on vehicle before we can continue the claim with SOA.
 Customer has my cell phone number ...  She has been in...

communication with our management team at [redacted] Subaru.
 We are doing everything we can to take care of this customer .
 Sincerely,
[redacted]
 Vice President 
 [redacted] Auto Group

Thank you for the opportunity to reply to the above-referenced complaint.Mr. [redacted] indicates that he purchased a warranty or service contract associated with [redacted] ("CNAN") however, CNAN does not solicit direct to consumers over the phone, email or...

otherwise. CNAN administers products that are only sold through licensed automobile dealerships.Further, CNAN does not contact any existing or potential consumer asking for any personal or financial information such as credit card information at any time. Also the contract number provided by Mr. [redacted] does not show up in our records.If Mr. [redacted] would be willing to share a copy of what was received, CNAN would like to look into the matter further to ensure CNAN's name is not being improperly used. If you or Mr. [redacted] have any questions please do not heSitate to contact me directly at ([redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]628   Complaint number [redacted]   [redacted]   Just want to let you...

know that [redacted] is happy now and this is resolved.