Mitchell Auto Group

[redacted] *** Complaint number [redacted] [redacted] Just want to let you know that [redacted] is happy now and this is resolved

Talked to Customer on FridayEverything is in process to resolve her issue with oil consumption with her Subaru.Customer is aware that she needs to put miles on vehicle before we can continue the claim with SOA Customer has my cell phone number She has been in communication with our management team at [redacted] Subaru We are doing everything we can to take care of this customer Sincerely, [redacted] Vice President [redacted] Auto Group

Thank you for the opportunity to reply to the above-referenced complaint.Mr [redacted] indicates that he purchased a warranty or service contract associated with [redacted] ("CNAN") however, CNAN does not solicit direct to consumers over the phone, email or otherwiseCNAN administers products that are only sold through licensed automobile dealerships.Further, CNAN does not contact any existing or potential consumer asking for any personal or financial information such as credit card information at any timeAlso the contract number provided by Mr [redacted] does not show up in our records.If Mr [redacted] would be willing to share a copy of what was received, CNAN would like to look into the matter further to ensure CNAN's name is not being improperly usedIf you or Mr [redacted] have any questions please do not heSitate to contact me directly at ( [redacted] *** [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

From: [redacted] Sent: Wednesday, May 30, 1:PM To: [redacted] Subject: Regarding Complaint # [redacted] Issue has been resolved

Review: Business passes themselves off as a partner of Mitchell Auto Group the dealership I bought the car from. Claims warranty is about to expire and offers extension in [redacted]. Just to check, I called where I bought the car from, [redacted] in [redacted] They say I have until April 2018 on current warranty and that APC does not represent them in any way.

Product_Or_Service: Warranty

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

If Credit Card company doesn't reverse charges, as I requested, I would like a refund.

Business

Response:

Thank you for the opportunity to reply to the above-referenced complaint.Mr. [redacted] indicates that he purchased a warranty or service contract associated with [redacted] ("CNAN") however, CNAN does not solicit direct to consumers over the phone, email or otherwise. CNAN administers products that are only sold through licensed automobile dealerships.Further, CNAN does not contact any existing or potential consumer asking for any personal or financial information such as credit card information at any time. Also the contract number provided by Mr. [redacted] does not show up in our records.If Mr. [redacted] would be willing to share a copy of what was received, CNAN would like to look into the matter further to ensure CNAN's name is not being improperly used. If you or Mr. [redacted] have any questions please do not heSitate to contact me directly at ([redacted].

Business

Response:

Mr. [redacted] purchased his vehicle from [redacted] which is part of the Mitchell Auto Group.

Review: In March 2015 I went for an oil change and brake service repair. Last week I was driving my car and it was making grinding noises in the engine, I called the dealership May 13, 2015 and they told me they could not fit me in until May 19, 2015. On May 17, 2015, while driving the car from church, the oil light came on intermittently, when I checked the oil, it was almost dry. If I had it serviced and changed March, I should have not run out of oil like that. The car is only 2 yrs. And 8 months old, there are no leaks, the cap is all intact. I believe that my car never received oil change last March or it was serviced by an incompetent inexperienced mechanic that probably shortchanged the car the amount of oil it needed.Desired Settlement: When I went in May 19, 2015, all they did was to change the oil again and tell me to come back for check up after 600 miles. It would have been better if the dealer, flushed my engine thoroughly to check if pieces of metal comes out to determine if my engine wore out because that metal to metal grinding noise surely did damage to the engine. Or they need to open that entire engine and inspect inside to diagnose now the damages rather than wait till it develop months down the road and have either a chance to deny damage or blame it on me later. I bought that car with the intention of keeping it more than 10 years, but now I believe that I will only incur thousands in car repair in the near future because of this neglect. I believe the life span of the engine of my car just got shortened because of this incident. I don't even trust that car anymore for long distances. What if I take it long driving and will suddenly give out? The dealer need to give me warranty on my engine because of this incident. I informed them about noises May 13, but officially complained about the oil May 18 because I never knew what's wrong until the oil light came on May 17,2015 while driving home from church.

Business

Response:

Talked to Customer on Friday. Everything is in process to resolve her issue with oil consumption with her Subaru.Customer is aware that she needs to put 600 miles on vehicle before we can continue the claim with SOA.

Review: Bottom Line: Volvo service could not fix my XC90, but they charged me $363.72 anyway. Backstory: I had the car towed in because it wouldn't start. They kept my car for a week, misdiagnosed the problem, could not fix it and so I had to have the car towed somewhere else to get it fixed. But they still charged me $363.72, and now they are just ignoring my requests for a refund, despite the photographic proof I have.Details: On July 15, 2013 we had our 2004 Volvo XC90 towed by AAA into Mitchell's, because it would not start. The service department kept our car for a week, but only spent three hours looking at it. We were charged $363.72 but they did not fix the car, and they told us they had no idea how to fix the car. Mitchells diagnostics said that fuel injector signal and timing was okay and all in specification.We had to have it towed to another shop. It turned out the valves were bent because the timing was off and the belt tensioner was loose or broken which caused the problems in the first place.These were not found inspection by Mitchell mechanics. The engine ended up needing to be completely replaced.We spoke with the new customer service manager, [redacted], who was not in charge of this department during the week Mitchells had our car. [redacted] has been stringing us along for a month and has just told us that he would not help us.Given the gross oversight given the gross mis-management we are asking for a refund of $363.72 please.Desired Settlement: Refund of $363.72, plus $40 per day they kept the car = $40 x 7 = $280TOTAL: $643.72