Mitchell Interiors

To whom it may concern:Please read the statements in response to the customer’s additional concerns regarding the case.-My name is included at the bottom of my response and the customer’s name is signed at the bottom of theirs so this is not something that needs to be omitted from the response as it is already there-Upon receiving a response from a supervisor, the customer continued to write in until the supervisor responded a second time reiterating the resolutionThe customer sent multiple emails after the case had been escalated, and resolved twice by the supervisor-According to Fab’s return policy ( [redacted] ), “You may return any item that is not marked “Final Sale” within days of delivery for free.” Fab provided this customer an opportunity to return their order within the return policy, but the customer did not use the return shipping label that was provided to them within the days allotted before the label expiredThe customer reached out months later asking to return the item again, and Fab rejected their request because it is very long outside of the return policy stated on the siteThe customer support agent was as accommodating as possible by offering the customer $worth of Fab credit, 50% of the total cost of the itemI can provide specific dates and timestamps for these emails if necessary.Best,Kelsey L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company refuses to acknowledge that the item was misleadingly advertised, the employee refuses to put me in touch with her supervisor as I have requested on multiple occasions, she mischaracterized my emails and accordingly has acted in a mean-spirited and inappropriate and unnecessary manner, and there is quite simply no good reason the company cannot accept my offer of compromise at receiving a full store creditAfter years as a customer of Fab, this situation is remarkably upsetting and I am surprised the company would rather remain obstinate than provide a full store credit that does not hurt the company at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company refuses to acknowledge that the item was misleadingly advertised, the employee refuses to put me in touch with her supervisor as I have requested on multiple occasions, she mischaracterized my emails and accordingly has acted in a mean-spirited and inappropriate and unnecessary manner, and there is quite simply no good reason the company cannot accept my offer of compromise at receiving a full store creditAfter years as a customer of Fab, this situation is remarkably upsetting and I am surprised the company would rather remain obstinate than provide a full store credit that does not hurt the company at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am providing a rejection of Fab's response, which is very upsetting for several reasonsFirst of all, the employee who responded on behalf of Fab wrote in my name, which is highly unprofessional and inappropriateI purposefully did not include the employee's name in my complaint even though I had a legitimate issue with her responses both in content and in tone, as well as her patent refusal to put me in touch with her bossIncluding a customer's name in a public response is almost malicious, let alone irresponsible. Second, the employee who responded included multiple misstatements and falsities in her email that purports to describe my attempts to speak to her supervisor and seek clarity about my questionI did not send a "barrage of daily emails" over a month nor did I send any daily emails at all except on one occasion when the company wrote to me and signed the email "Best," with no name following and I wanted to know who had emailed me so I could refer to the email later; and on an instance or two when an employee wrote to me in response to one of my emails that simply did not answer my question, and I replied asking for further clarification and to speak to a manager (both of which requests were routinely rejected)More than a month went by at one point while I was waiting for a response from Fab without any communication at all! So, the employee's Revdex.com response is not only inaccurate, but also it is an easy way for her to make me a former customer look bad in this public forumMoreover, using the word "harassed" to describe my attempts over a couple months to reach a supervisor and explain the issue (since the employee misconstrued it) is an inappropriate, defamatory, and downright rude thing to sayThe flippant use of terms like this by an employee seems a good example of why so many other customers have complained online about Fab's customer service. It is worth reiterating that every single time I asked to speak with the supervisor of the employee who repeatedly wrote to me, my request was blatantly ignoredEvery single timeWhat more is a customer to do when she wants to complain about a particular employee or policy and that employee refuses to pass along the request to her superior? This item was misleadingly advertisedPeriodThis is not a case of purchasing an item that I just didn't likeThe company should make a one-time accommodation and let me return the item (I am willing to accept a full store credit if they continue to refuse a return) rather than fighting with me over $in credits, insulting me, and paying zero heed to the fact that I am a longtime customer who is asking for a one-time courtesy.
Sincerely,
*** ***

To whom it may concern:The customer ordered a yoga mat from Fab on April **, She received her order on May *, ? On June *, she requested a return label for her order and on June ***, a member from Fab’s support team provided her a prepaid return shipping label and
apologised for the unsatisactory purchaseThe customer responded with a message of thanks on June **, About months later on February ***? the customer wrote to Fab again requesting that we resend her the return label that we had originally sent to her on June ***, because the link to the return label had expiredA member from our customer support team responded that we cannot accept the return for the yoga mat, as it is far too long outside of our return policy of daysThe member of Fab customer support offered her $worth of Fab credit, 50% of the total cost of the itemThe customer began reaching out multiple times a day asking for an exception to return the item, even though Fab’s support team member explained that we cannot accept the return, as it is out of our return policyAs the Support Team Supervisor, I jumped in to kindly let Becky know I am unable to make exceptions to our return policy and once her return label expired days after it was issued, she should have reached sooner for our assistance, rather than months laterAccording to Fab’s return policy (***), “You may return any item that is not marked “Final Sale” within days of delivery for free.”Once we send a customer a return label, the link to the return label expires after daysThis gives the customer an additional weeks to print the label and ship the itemI’ve explained to Becky Fab’s policies on multiple occasions in a very kind and apologetic mannerWhen members of Fab’s support team felt harassed by her barrage of daily emails ongoing over the span of a month, I jumped in again to let her know that a resolution has been made and it no longer requires a response from Fab?

To whom it may concern:Please read the statements in response to the customer’s additional concerns regarding the case.-My name is included at the bottom of my response and the customer’s name is signed at the bottom of theirs so this is not something that needs to be omitted from the response as it is already there-Upon receiving a response from a supervisor, the customer continued to write in until the supervisor responded a second time reiterating the resolutionThe customer sent multiple emails after the case had been escalated, and resolved twice by the supervisor-According to Fab’s return policy (***), “You may return any item that is not marked “Final Sale” within days of delivery for free.” Fab provided this customer an opportunity to return their order within the return policy, but the customer did not use the return shipping label that was provided to them within the days allotted before the label expiredThe customer reached out months later asking to return the item again, and Fab rejected their request because it is very long outside of the return policy stated on the siteThe customer support agent was as accommodating as possible by offering the customer $worth of Fab credit, 50% of the total cost of the itemI can provide specific dates and timestamps for these emails if necessary.Best,Kelsey L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I am providing a rejection of Fab's response, which is very upsetting for several reasonsFirst of all, the employee who responded on behalf of Fab wrote in my name, which is highly unprofessional and inappropriateI purposefully did not include the employee's name in my complaint even though I had a legitimate issue with her responses both in content and in tone, as well as her patent refusal to put me in touch with her bossIncluding a customer's name in a public response is almost malicious, let alone irresponsible.? Second, the employee who responded included multiple misstatements and falsities in her email that purports to describe my attempts to speak to her supervisor and seek clarity about my questionI did not send a "barrage of daily emails" over a month nor did I send any daily emails at all except on one occasion when the company wrote to me and signed the email "Best," with no name following and I wanted to know who had emailed me so I could refer to the email later; and on an instance or two when an employee wrote to me in response to one of my emails that simply did not answer my question, and I replied asking for further clarification and to speak to a manager (both of which requests were routinely rejected)More than a month went by at one point while I was waiting for a response from Fab without any communication at all! So, the employee's Revdex.com response is not only inaccurate, but also it is an easy way for her to make me a former customer look bad in this public forumMoreover, using the word "harassed" to describe my attempts over a couple months to reach a supervisor and explain the issue (since the employee misconstrued it) is an inappropriate, defamatory, and downright rude thing to sayThe flippant use of terms like this by an employee seems a good example of why so many other customers have complained online about Fab's customer service.? It is worth reiterating that every single time I asked to speak with the supervisor of the employee who repeatedly wrote to me, my request was blatantly ignoredEvery single timeWhat more is a customer to do when she wants to complain about a particular employee or policy and that employee refuses to pass along the request to her superior?? This item was misleadingly advertisedPeriodThis is not a case of purchasing an item that I just didn't likeThe company should make a one-time accommodation and let me return the item (I am willing to accept a full store credit if they continue to refuse a return) rather than fighting with me over $in credits, insulting me, and paying zero heed to the fact that I am a longtime customer who is asking for a one-time courtesy.?
Sincerely,
*** ***
?
?

To whom it may concern:The customer ordered a yoga mat from Fab on April **, 2016. She received her order on May *, 2016.  On June *, 2016 she requested a return label for her order and on June [redacted], 2016 a member from Fab’s support team provided her a prepaid return shipping label and...

apologised for the unsatisactory purchase. The customer responded with a message of thanks on June **, 2016. About 8 months later on February [redacted] 2016 the customer wrote to Fab again requesting that we resend her the return label that we had originally sent to her on June [redacted], 2016 because the link to the return label had expired. A member from our customer support team responded that we cannot accept the return for the yoga mat, as it is far too long outside of our return policy of 30 days. The member of Fab customer support offered her $25 worth of Fab credit, 50% of the total cost of the item. The customer began reaching out multiple times a day asking for an exception to return the item, even though Fab’s support team member explained that we cannot accept the return, as it is out of our return policy. As the Support Team Supervisor, I jumped in to kindly let Becky know I am unable to make exceptions to our return policy and once her return label expired 14 days after it was issued, she should have reached sooner for our assistance, rather than 8 months later. According to Fab’s return policy ([redacted]), “You may return any item that is not marked “Final Sale” within 30 days of delivery for free.”Once we send a customer a return label, the link to the return label expires after 14 days. This gives the customer an additional 2 weeks to print the label and ship the item. I’ve explained to Becky Fab’s policies on multiple occasions in a very kind and apologetic manner. When members of Fab’s support team felt harassed by her barrage of daily emails ongoing over the span of a month, I jumped in again to let her know that a resolution has been made and it no longer requires a response from Fab.

To whom it may concern:Please read the statements in response to the customer’s additional concerns regarding the case.-My name is included at the bottom of my response and the customer’s name is signed at the bottom of theirs so this is not something that needs to be omitted from the response as it is already there. -Upon receiving a response from a supervisor, the customer continued to write in until the supervisor responded a second time reiterating the resolution. The customer sent multiple emails after the case had been escalated, and resolved twice by the supervisor. -According to Fab’s return policy ([redacted]), “You may return any item that is not marked “Final Sale” within 30 days of delivery for free.” Fab provided this customer an opportunity to return their order within the return policy, but the customer did not use the return shipping label that was provided to them within the 14 days allotted before the label expired. The customer reached out 8 months later asking to return the item again, and Fab rejected their request because it is very long outside of the return policy stated on the site. The customer support agent was as accommodating as possible by offering the customer $25 worth of Fab credit, 50% of the total cost of the item. I can provide specific dates and timestamps for these emails if necessary.Best,Kelsey L.