Mitchell Mill Animal Hospital Reviews (1)
I purchased [redacted] medicine from the Animal Hospital, and wanted to return it after the girl at the desk said no problem bring it in. On September 5th I brought my cat to the Animal Hospital because he had flea issues. The vet had given him a shot and a pill to kill the fleas. She then said to purchase this liquid to give the cat. When I left close to closing I asked the girl about the medicine because it was expensive. She said no problem its fully refundable. After calling to see when they closed she said I can bring it in on Tuesday after Labor Day and they would refund it. [redacted] the office manager said its non refundable. Its not been used or opened by me. She said it CLEARLY states it on the receipt which it doesnt say anything and now wont take it back. I bought[redacted] multi 18 for cats. They even sent in a rebate to the manufacturer for a rebate they are getting. This is terrible business. /////Desired SettlementI am seeking a FULL refund. I was told at the time of the purchase that the product is refundable. If it wasnt I would have waited till Tuesday the next business day to buy./////Business Response Thank you for bringing this to our attention. The prescription this client wishes to return, Bayer Advantage Multi for Cats, falls under the North Carolina Sate Pharmacy Board Guidelines and FDA Guidelines. CPG Sec. 460.300 Return of UnusedPrescription Drugs to Pharmacy StockPOLICY:A pharmacist should not return drugs products to his stock once they have been out of his possession. It could be a dangerous practice for pharmacists to accept and return to stock the unused portions of prescriptions that are returned by patrons, because he would no longer have any assurance of the strength, quality, purity or identity of the articles.In regards to the rebate Mr. B refers to, the prescription had a promotion of buy 6 doses get two free. The rebate is to cover the two free doses. We handle the rebate paperwork as a courtesy to our customers when we can.Mr. B made no mention of cost concerns during his appointment nor did he express his desire to return this product at a later date. Mr. B had multiple opportunities including when he wrote out the check for his visit. He also could have purchased a just a single dose if finances were a concern or declined it all together. He did call us when he got home on Saturday just before closing and expressed his desire for a refund. He was told that a member of management would call him on Tuesday when we returned from the holiday weekend. When we called him on Tuesday morning we received his voicemail and left him a message to return our call. Mrs. B returned our call later Tuesday morning. We explained that the product prescribed falls under the FDA guidelines and we were not able to return it. We would however call the drug manufacturer and see if they would extend a credit and see what we could do for them. She was asked why they wish to return the prescription. She said her husband told her they needed that money for other bills. She asked if her husband was told it was not returnable. I told her that I didn't believe so but it is printed on the bottom of his receipt. (I was actually wrong; when we switched computer systems it stopped printing the prescription policy on the receipt as it had in years previous. This has since been corrected.)Mr. B called us before closing on Tuesday and was very rude to our staff member. She tried to explain that she knew the manager was working on it still and would call him in the morning. He warned her that we would regret making him upset and he would be sure to ruin us on all social media, etc. I returned Mr. B's call on Wednesday morning with the intention of telling him where I stood in contacting the manufacturer and to let him know I had still been working on it. I wanted to clarify my error on the receipt message and reassure him I had not given up on a resolution. Mr. B had no intentions of having a conversation with me as all he did was cut me off. He was extremely rude. He told us he would "contact the Revdex.com, Attorney General, small claims court, all social media forums including online review sites and tell everyone what a backwards vet we are. We would really regret this." Mr. B has a made negative reviews online for numerous business in our community. This is clearly not the first time he has been unhappy about not getting something for free. We reached out to the North Carolina Veterinary Medical Board, North Carolina Board of Pharmacy, Bayer Pharmaceuticals, several local pharmacies, our main distributors and searched the FDA laws and guidelines to make sure laws and regulations had not changed. The decision not to waiver from our guidelines was not taken lightly. This medication was chosen for his pet based on a medical examination and we stand behind our medical choice. We will continue to follow the FDA guidelines as they are in the best in the best interest of the consumer.