Mitchell Place Senior Residence

Thanks for letting us know about the issue (ID ***)We
would like to provide our explanation about this issue
According to the customer’s statement of problem, we did
recall there was an issue on June 05, about the priceHowever, we are
really confident with our price list and we
are also very sure that all of our
employees will tell the price before we start all of our servicesWe will
always make sure that our customers understand our service’s price before we
proceed
In the statement, the customer mentioned about the Shellac
Mani N Pedi for $that is incorrectIn the price list (Attached below),
it clearly stated that Shellac Mani N Shellac Pedi is $70, and Shellac Mani N
Regular Pedi is $And if the customer wants a shellac pedicure, we will emphasize
the service is $again before we start our services
For the customer’s daughter service, as shown in the price
list below, the regular spa pedicure is $and she got acrylic full set on her
hands for $ In addition, she
requested to have shellac polish on top of the set, which will cost an
additional $So for her daughter’s services, the total cost is $Since
they have a $gift certificate that makes the balance to be $
For her daughter’s services, our technician kept making sure
that every step are right and satisfied by the customerAnd the customer was
really satisfied and very happy with every single step until the end of the
serviceShe didn’t mention any unhappy or unsatisfied with anything at all
However, during the checkout, her mother just request to have a discount for
the services mentioning that our technician didn’t do a good job on her
daughter’s serviceThus, we tried to ask her daughter about the non-satisfaction
about her nails, but she didn’t say a word about itWe tried to explain all
our services are non-refundable and we will try our best to fix the problem
until the customer satisfies with itHowever, her mother just starts to argue
and refuse to pay for the servicesWe tried our best to fix anything but she
just refuse and want a free serviceAnd when we tried to fix for her
daughter’s nails, her daughter just ran away and disappear and just left her
mother asking for the free services
From the statement, they mentioned “I asked for a discount
because the service was done so poorly and because they were extremely busy
that I knew they would not be able to redo them” is incorrectAlthough we were
busy, we tried to explain and tried to ask for fixing their nails, but they
just keep asking for free services and refuse for us to fix the nailsWe would
really willing to use the time to fix the nails rather than explaining our
policyAfter a while of explaining our policies, we decided to help her
daughter to take off the acrylic on her nails because they keep refusing us to
fix her nailsBut she just refuses for us to take off her nails and all she wants
is just free services
We hope that you can understand our situationWe would like
to do our best to all the customersAnd so far there are no issues to any
other customer about our prices and services
Again, thanks for your time and work
Sincerely,
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Owner
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