Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
October 21, Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-Attn: [redacted] Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account I have reviewed the calls and the notes on Ms [redacted] account As requested by Ms [redacted] , she will not receive any more calls from [redacted] and no letters will be mailed I apologize that Ms [redacted] felt she was treated poorly by the representatives Our quality assurance representatives are reviewing this matter for any areas where we may improve our customer service The consumer may call our collection manager, Jennifer P***, to discuss any questions or concerns they still has regarding this matter at (317) 684- Sincerely, Jennifer P [redacted] Assistant Collections Manager
December 5, Revdex.com of Central Indiana Attn: [redacted] N Delaware Street #Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, This letter serves as our response to the complaint filed by [redacted] IMC Credit Services has reviewed the files in reference to this matterOur records show that the accounts were handled appropriatelyOur initial validation letter was mailed on all accounts with no returned mail We have documentation of at least one conversation with Ms [redacted] In addition, we recently have mailed a copy of the bills to Ms [redacted] and confirmed with our client the balances are correctAll accounts have been reported to the credit bureaus as disputed We would be happy to work with Ms [redacted] in resolving this matter.She may contact me direct at 1-800-466-to discuss resolution If you have any questions, please feel free to contact me at (317) 829- Sincerely, Stacy P [redacted] Administrative Manager
March 30, Revdex.com of Central Indiana Attn: [redacted] N Delaware Street #Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, IMC Credit Services has reviewed the file in reference to this matterOur documentation indicates the account was handled appropriately [redacted] ***’s accounts were listed with IMC Credit Services, LLC in July and August of Accounts listed with our agency are already past-due with our clients upon placementIMC Credit Services, LLC attempts to work fairly with all consumers and offers many options for consumers to resolve their balances due Long-term payment arrangements do not stop credit reporting IMC Credit Services, LLC updates account information to the credit bureaus monthly Any changes to the files, such as amounts owing due to payments received, will reflect timely with the bureaus At this time we have stopped all payments and have reported the accounts as disputed to the credit bureaus Should you or [redacted] have any further questions, please feel free to contact me directly Sincerely, Stacy P [redacted] Administrative Collection Manager
March 30, Revdex.com of Central IndianaAttn: [redacted] N Delaware Street #2020Indianapolis, IN 46204-RE: ID Number [redacted] Dear Ms***, IMC Credit Services has reviewed the file in reference to this matter [redacted] contacted our office on December 12, At that time he indicated he had paid an account on line and wanted to ensure the account was not listed on his creditThe account was not reported on his credit, nor was the payment posted on our system and this was communicated to Mr [redacted] Mr [redacted] was informed he had another account in our agency that was listed on his credit file and he was informed that once the account was paid we would report the account as paid in full to the credit bureaus [redacted] chose to pay both accounts in full over-the-phone to ensure that payment would be posted to both accounts as soon as possible Mr [redacted] ’s payments were posted to both of his accounts and paid them in full The payment of $was posted first and was posted to the larger account When the payment of $was posted, it paid off the larger account and then paid off the smaller account as well When Mr [redacted] requested his payment back through his credit card vendor, the payment of $was reversed ($for the smaller account and $for the larger account) The smaller account was not reported to his creditWe realize the payment of $was intended for the smaller account and because of this posting error, we are having the payment of $moved to the correct account and have requested deletion of the larger account from his credit The account balance of $remains due in our officeShould you or Mr [redacted] need any additional information, please feel free to contact me directly Sincerely, Stacy P***Administrative Collection Manager
Re: File No [redacted] Dear [redacted] ***Our office received certified dispute mail on August 26th, which included our validation notice referencing account [redacted] At that time our office requested itemized bills to verify the debt and ceased any further collection efforts This account has never been reported to any credit reporting agencies by our office.Our office has no record of receiving a second certified mail dispute letter IMC did receive an email disputing account [redacted] This account was already disputed by our office with the credit reporting agencies on June 27th, and we have sent an itemized copiy of the bill to the consumer.IMC mailed a copies of all three bills to the consumer December 1, via USPS.The consumer may call our collection manager, Jennifer [redacted] , to discuss any questions or concerns they still has regarding this matter at (317) 849-6933.Sincerely,Jennifer [redacted] Assistant Collections Manager
October 14, Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-Attn: [redacted] Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account IMC mailed validation letters on all accounts listed in our office to Mr***’s home address on 6/8/and 2/9/Once letters were mailed, Mr [redacted] had days to dispute the validity of the debt on both accounts IMC has attempted to contact Mr [redacted] via telephone and left voice messages as well IMC spoke with a Ms [redacted] 2/29/and advised her of the accounts, as well as sent another statement of the balance due to Mr***’s home address IMC unfortunately hasn’t received anything from Mr [redacted] in the mail or phone disputing his debt If Mr [redacted] had insurance at the time of service it is Mr***'s responsibility to follow up with his insurance to insure his accounts are be billed accurately Mr***’s accounts with IMC Credit Services, LLC are past timely filing at this time IMC Credit Services, LLC has marked Mr***’s accounts as disputed with the credit bureaus and mailed copies of both of the bills to Mr***’s home address via USPS on October 14, The consumer may call our collection manager, Jennifer P***, to discuss any questions or concerns they still have regarding this matter at (317)849- Sincerely, Jennifer P [redacted] Assistant Collections Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me I would also request that IMC send this information to my mailing addressThat information will be removed from my credit report and billing information of the outstanding amount due with an account number noted, and information on who I can contact directly to make payment to Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear b I found this fake “delinquency” during the loan application process I was provided with no notification that anything was being posted to my credit report, and I checked it in June prior to entering the loan application process Both bills happened in March/April, when my mother in law died It impacted my health Insurance processing the bill took 4-months I sent in co-pay in advance of knowing my bill amount Once the final bill from the medical providers was sent I sent the payment to the medical providers in full [redacted] takes 4-weeks to process payments Everything was paid, and clear by September IMC has been putting these on my credit report since September, and failing to receive updated accounts from their clients, or to update individual accounts When I called IMC, the representative refused to provide me with a person’s name For example, who am I faxing this to? Who am I talking to? They expected me to provide my social security number to a phone operator, from a company I have never heard of, from a person who refuses to identify themselves Also, the first time I called to provide them information in September that the bill was paid, the representative started yelling at me In other words, I reported this to IMC verbally, by fax, and still it was necessary to report their company What if someone had a serious illness? Or cancer for one year? IMC is not operating in accordance with the Fair Debt Collection, or Fair Credit reporting Act How has this impacted me? Most likely, my loan will be at a higher rate because of this Each of those reports takes my credit score down 50-points Regards, [redacted]
Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account IMC received the consumer’s dispute on 1/28/ We immediately contacted our client and corrected the information reported to the credit reporting agencies by our office Our records have been updated and our office requested deletion of the two accounts from Ms [redacted] ’s credit on 1/28/ A deletion letter was mailed to the consumer on January 29, via USPS mail The consumer may call our collection manager, Jennifer [redacted] , regarding this matter at (317) 849- Sincerely, Jennifer [redacted] Assistant Collections Manager
February 2, Revdex.com of Central IndianaAttn: [redacted] ***N Delaware Street #2020Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, This letter serves as our second response to the complaint filed by [redacted] IMC Credit Services received a file from our client Community Health Network on July 20, for [redacted] We sent a validation letter to her current address on July 23, The validation letter is also considered a first notice IMC Credit Services received a certified mail letter from [redacted] on December 27, disputing the debt At that time her account was flagged to be reported as disputed to all three credit bureaus and verification of the debt was requested On January 17, a copy of the bill was mailed Ms*** This statement is from our client’s office, listing any payments prior to the account being listed with our agency We also included a summary letter listing the current balance as $We have inquired with our client and they verified the balance in our office remains due Having additional payment information such as how and when she paid the client would be helpful for a payment research Should you or [redacted] have any further questions, please feel free to contact me at (317) 829-Sincerely, Stacy P***Administrative Collection Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I contacted the billing dept at [redacted] and I informed them of the problem I am having with IMCI was again told that I have a zero balance on my accountThey provided me with the web service called MYCHART so I could print out my account detailsIt clearly shows a zero balance I have already endured Cancer as well as the financial burden of paying continuously for months to pay my medical bills in fullNow I have to endure the anxiety of being harassed by a collection agency that does not want to comply with the FCRPAIMC has not produced the actual bill per my validation request, but has continued to damage my credit and my good nameI had hoped that by contacting the Revdex.com, this matter would be resolved without litigationBut it has become clear to me that IMC has no intention of removing the erroneous bill from my credit reportI have given IMC ample time to remove the erroneous bill that they placed on my credit report on 12/15/2016, but they have refused to do soTherefore, it is my intention to pursue legal action to the fullest extentThank you
September 30, Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-Attn: [redacted] Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account IMC Credit Services, LLC received Ms***’s account on 12/11/ IMC mailed the initial validation letter to Ms*** on 12/19/and made calls to the number provided on the account before IMC had received the dispute from Ms*** IMC mailed a copy of Ms***’s bill out via USPS mail to her home address on September 20, and mailed another copy on September 27, via USPS mail In addition to a credit bureau dispute, IMC received an email directly from Ms [redacted] stating she wasn’t aware of the bill and requested that we contact her We have recently made several unsuccessful attempts to contact Ms [redacted] to go over her account Ms***’s account has been handled appropriately as far as documenting and updating her credit file with the dispute, and sending verification of the debt that was provided by the original creditor As Ms [redacted] has requested no calls, we will make no further attempts to contact her by telephone Should Ms [redacted] contact our office I feel confident we could work through Ms***’s concerns The management team is available Monday through Thursday 8am to 7pm and Fridays from 8am to 6pm I apologize for any inconvenience this has caused Ms*** Sincerely, Jennifer P [redacted] Assistant Collections Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
July 17, Revdex.com of Central Indiana Attn: [redacted] N Delaware Street #Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, IMC Credit Services, LLC has reviewed the complaint received by [redacted] IMC Credit Services, LLC mailed a first notice to [redacted] on both account when we initially received these files from our client Upon receipt of a letter via fax from [redacted] on December 13, 2016, IMC Credit Services contacted our client and confirmed the balances were correct for both files In addition, IMC Credit Services, LLC obtained a copy of each of the signed financial agreements and copies of each bill from our client and mailed these documents to Ms [redacted] on January 11, We have disputed these files with the credit bureaus as we are required to do Should you or [redacted] need any additional information, please feel free to contact me directly Sincerely, Stacy P [redacted] Administrative Collection Manager
Our office sent out confirmation of the payment arrangements to Ms***, January 15, Ms [redacted] did confirm she is receiving her weekly payment reminders that show the payments being debited from her account along with current balance informationOn 6/6/our office mailed our a copy of the original payment confirmation letter and a copy of the payment historyOur office apologizes for any inconvenience caused in this matterSincerely, IMC Credit Services, LLC
April 10, Revdex.com of Central IndianaAttn: [redacted] ***N Delaware Street #2020Indianapolis, IN 46204-RE: ID No [redacted] IMC Credit Services has reviewed the file [redacted] has referenced in her complaint IMC Credit Services has requested the account in question be deleted from all three credit bureaus IMC Credit Services has reviewed the documentation from our client Our client files indicate this was billed to [redacted] and the balance was applied to the deductible We are mailing a copy of this documentation to [redacted] It would be helpful if [redacted] provided a copy of any explanations regarding the credit adjustments she has referenced in her complaint Should you or [redacted] need any further assistance, please do not hesitate to contact our office Sincerely, Stacy P***Collection Manager
September 11, Revdex.com of Central Indiana Attn: [redacted] N Delaware Street #Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, IMC Credit Services, LLC has reviewed the complaint received by [redacted] We are deleting Mr***’s accounts from his credit file We have requested a copy of the signed financial agreement from our client and have not yet received this document We will continue to investigate this matter once this is received Should you or Mr [redacted] need any additional information, please feel free to contact me directly Sincerely, Stacy P [redacted] Administrative Collection Manager
October 6, Revdex.com of Central IndianaAttn: [redacted] ***N Delaware Street #2020Indianapolis, IN 46204-RE: ID Number [redacted] Dear Ms***, IMC Credit Services, LLC has reviewed the complaint received by [redacted] We have determined that Mr [redacted] ’ account was handled appropriately We notified Mr [redacted] of the debt via USPS and were able to confirm the address was correct in a telephone communication shortly after sending the letter The account was paid after the account was listed on Mr [redacted] ’s credit IMC Credit Services, LLC has reported the account as paid in full on Mr [redacted] ’s credit Our agency has requested the account be reported as a dispute as we are required to do Should you or Mr [redacted] need any additional information, please feel free to contact me directly Sincerely, Stacy P***Administrative Collection Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
October 21, Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-Attn: [redacted] Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account I have reviewed the calls and the notes on Ms [redacted] account As requested by Ms [redacted] , she will not receive any more calls from [redacted] and no letters will be mailed I apologize that Ms [redacted] felt she was treated poorly by the representatives Our quality assurance representatives are reviewing this matter for any areas where we may improve our customer service The consumer may call our collection manager, Jennifer P***, to discuss any questions or concerns they still has regarding this matter at (317) 684- Sincerely, Jennifer P [redacted] Assistant Collections Manager
December 5, Revdex.com of Central Indiana Attn: [redacted] N Delaware Street #Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, This letter serves as our response to the complaint filed by [redacted] IMC Credit Services has reviewed the files in reference to this matterOur records show that the accounts were handled appropriatelyOur initial validation letter was mailed on all accounts with no returned mail We have documentation of at least one conversation with Ms [redacted] In addition, we recently have mailed a copy of the bills to Ms [redacted] and confirmed with our client the balances are correctAll accounts have been reported to the credit bureaus as disputed We would be happy to work with Ms [redacted] in resolving this matter.She may contact me direct at 1-800-466-to discuss resolution If you have any questions, please feel free to contact me at (317) 829- Sincerely, Stacy P [redacted] Administrative Manager
March 30, Revdex.com of Central Indiana Attn: [redacted] N Delaware Street #Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, IMC Credit Services has reviewed the file in reference to this matterOur documentation indicates the account was handled appropriately [redacted] ***’s accounts were listed with IMC Credit Services, LLC in July and August of Accounts listed with our agency are already past-due with our clients upon placementIMC Credit Services, LLC attempts to work fairly with all consumers and offers many options for consumers to resolve their balances due Long-term payment arrangements do not stop credit reporting IMC Credit Services, LLC updates account information to the credit bureaus monthly Any changes to the files, such as amounts owing due to payments received, will reflect timely with the bureaus At this time we have stopped all payments and have reported the accounts as disputed to the credit bureaus Should you or [redacted] have any further questions, please feel free to contact me directly Sincerely, Stacy P [redacted] Administrative Collection Manager
March 30, Revdex.com of Central IndianaAttn: [redacted] N Delaware Street #2020Indianapolis, IN 46204-RE: ID Number [redacted] Dear Ms***, IMC Credit Services has reviewed the file in reference to this matter [redacted] contacted our office on December 12, At that time he indicated he had paid an account on line and wanted to ensure the account was not listed on his creditThe account was not reported on his credit, nor was the payment posted on our system and this was communicated to Mr [redacted] Mr [redacted] was informed he had another account in our agency that was listed on his credit file and he was informed that once the account was paid we would report the account as paid in full to the credit bureaus [redacted] chose to pay both accounts in full over-the-phone to ensure that payment would be posted to both accounts as soon as possible Mr [redacted] ’s payments were posted to both of his accounts and paid them in full The payment of $was posted first and was posted to the larger account When the payment of $was posted, it paid off the larger account and then paid off the smaller account as well When Mr [redacted] requested his payment back through his credit card vendor, the payment of $was reversed ($for the smaller account and $for the larger account) The smaller account was not reported to his creditWe realize the payment of $was intended for the smaller account and because of this posting error, we are having the payment of $moved to the correct account and have requested deletion of the larger account from his credit The account balance of $remains due in our officeShould you or Mr [redacted] need any additional information, please feel free to contact me directly Sincerely, Stacy P***Administrative Collection Manager
Re: File No [redacted] Dear [redacted] ***Our office received certified dispute mail on August 26th, which included our validation notice referencing account [redacted] At that time our office requested itemized bills to verify the debt and ceased any further collection efforts This account has never been reported to any credit reporting agencies by our office.Our office has no record of receiving a second certified mail dispute letter IMC did receive an email disputing account [redacted] This account was already disputed by our office with the credit reporting agencies on June 27th, and we have sent an itemized copiy of the bill to the consumer.IMC mailed a copies of all three bills to the consumer December 1, via USPS.The consumer may call our collection manager, Jennifer [redacted] , to discuss any questions or concerns they still has regarding this matter at (317) 849-6933.Sincerely,Jennifer [redacted] Assistant Collections Manager
October 14, Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-Attn: [redacted] Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account IMC mailed validation letters on all accounts listed in our office to Mr***’s home address on 6/8/and 2/9/Once letters were mailed, Mr [redacted] had days to dispute the validity of the debt on both accounts IMC has attempted to contact Mr [redacted] via telephone and left voice messages as well IMC spoke with a Ms [redacted] 2/29/and advised her of the accounts, as well as sent another statement of the balance due to Mr***’s home address IMC unfortunately hasn’t received anything from Mr [redacted] in the mail or phone disputing his debt If Mr [redacted] had insurance at the time of service it is Mr***'s responsibility to follow up with his insurance to insure his accounts are be billed accurately Mr***’s accounts with IMC Credit Services, LLC are past timely filing at this time IMC Credit Services, LLC has marked Mr***’s accounts as disputed with the credit bureaus and mailed copies of both of the bills to Mr***’s home address via USPS on October 14, The consumer may call our collection manager, Jennifer P***, to discuss any questions or concerns they still have regarding this matter at (317)849- Sincerely, Jennifer P [redacted] Assistant Collections Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me I would also request that IMC send this information to my mailing addressThat information will be removed from my credit report and billing information of the outstanding amount due with an account number noted, and information on who I can contact directly to make payment to Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear b I found this fake “delinquency” during the loan application process I was provided with no notification that anything was being posted to my credit report, and I checked it in June prior to entering the loan application process Both bills happened in March/April, when my mother in law died It impacted my health Insurance processing the bill took 4-months I sent in co-pay in advance of knowing my bill amount Once the final bill from the medical providers was sent I sent the payment to the medical providers in full [redacted] takes 4-weeks to process payments Everything was paid, and clear by September IMC has been putting these on my credit report since September, and failing to receive updated accounts from their clients, or to update individual accounts When I called IMC, the representative refused to provide me with a person’s name For example, who am I faxing this to? Who am I talking to? They expected me to provide my social security number to a phone operator, from a company I have never heard of, from a person who refuses to identify themselves Also, the first time I called to provide them information in September that the bill was paid, the representative started yelling at me In other words, I reported this to IMC verbally, by fax, and still it was necessary to report their company What if someone had a serious illness? Or cancer for one year? IMC is not operating in accordance with the Fair Debt Collection, or Fair Credit reporting Act How has this impacted me? Most likely, my loan will be at a higher rate because of this Each of those reports takes my credit score down 50-points Regards, [redacted]
Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account IMC received the consumer’s dispute on 1/28/ We immediately contacted our client and corrected the information reported to the credit reporting agencies by our office Our records have been updated and our office requested deletion of the two accounts from Ms [redacted] ’s credit on 1/28/ A deletion letter was mailed to the consumer on January 29, via USPS mail The consumer may call our collection manager, Jennifer [redacted] , regarding this matter at (317) 849- Sincerely, Jennifer [redacted] Assistant Collections Manager
February 2, Revdex.com of Central IndianaAttn: [redacted] ***N Delaware Street #2020Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, This letter serves as our second response to the complaint filed by [redacted] IMC Credit Services received a file from our client Community Health Network on July 20, for [redacted] We sent a validation letter to her current address on July 23, The validation letter is also considered a first notice IMC Credit Services received a certified mail letter from [redacted] on December 27, disputing the debt At that time her account was flagged to be reported as disputed to all three credit bureaus and verification of the debt was requested On January 17, a copy of the bill was mailed Ms*** This statement is from our client’s office, listing any payments prior to the account being listed with our agency We also included a summary letter listing the current balance as $We have inquired with our client and they verified the balance in our office remains due Having additional payment information such as how and when she paid the client would be helpful for a payment research Should you or [redacted] have any further questions, please feel free to contact me at (317) 829-Sincerely, Stacy P***Administrative Collection Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I contacted the billing dept at [redacted] and I informed them of the problem I am having with IMCI was again told that I have a zero balance on my accountThey provided me with the web service called MYCHART so I could print out my account detailsIt clearly shows a zero balance I have already endured Cancer as well as the financial burden of paying continuously for months to pay my medical bills in fullNow I have to endure the anxiety of being harassed by a collection agency that does not want to comply with the FCRPAIMC has not produced the actual bill per my validation request, but has continued to damage my credit and my good nameI had hoped that by contacting the Revdex.com, this matter would be resolved without litigationBut it has become clear to me that IMC has no intention of removing the erroneous bill from my credit reportI have given IMC ample time to remove the erroneous bill that they placed on my credit report on 12/15/2016, but they have refused to do soTherefore, it is my intention to pursue legal action to the fullest extentThank you
September 30, Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN 46204-Attn: [redacted] Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account IMC Credit Services, LLC received Ms***’s account on 12/11/ IMC mailed the initial validation letter to Ms*** on 12/19/and made calls to the number provided on the account before IMC had received the dispute from Ms*** IMC mailed a copy of Ms***’s bill out via USPS mail to her home address on September 20, and mailed another copy on September 27, via USPS mail In addition to a credit bureau dispute, IMC received an email directly from Ms [redacted] stating she wasn’t aware of the bill and requested that we contact her We have recently made several unsuccessful attempts to contact Ms [redacted] to go over her account Ms***’s account has been handled appropriately as far as documenting and updating her credit file with the dispute, and sending verification of the debt that was provided by the original creditor As Ms [redacted] has requested no calls, we will make no further attempts to contact her by telephone Should Ms [redacted] contact our office I feel confident we could work through Ms***’s concerns The management team is available Monday through Thursday 8am to 7pm and Fridays from 8am to 6pm I apologize for any inconvenience this has caused Ms*** Sincerely, Jennifer P [redacted] Assistant Collections Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
July 17, Revdex.com of Central Indiana Attn: [redacted] N Delaware Street #Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, IMC Credit Services, LLC has reviewed the complaint received by [redacted] IMC Credit Services, LLC mailed a first notice to [redacted] on both account when we initially received these files from our client Upon receipt of a letter via fax from [redacted] on December 13, 2016, IMC Credit Services contacted our client and confirmed the balances were correct for both files In addition, IMC Credit Services, LLC obtained a copy of each of the signed financial agreements and copies of each bill from our client and mailed these documents to Ms [redacted] on January 11, We have disputed these files with the credit bureaus as we are required to do Should you or [redacted] need any additional information, please feel free to contact me directly Sincerely, Stacy P [redacted] Administrative Collection Manager
Our office sent out confirmation of the payment arrangements to Ms***, January 15, Ms [redacted] did confirm she is receiving her weekly payment reminders that show the payments being debited from her account along with current balance informationOn 6/6/our office mailed our a copy of the original payment confirmation letter and a copy of the payment historyOur office apologizes for any inconvenience caused in this matterSincerely, IMC Credit Services, LLC
April 10, Revdex.com of Central IndianaAttn: [redacted] ***N Delaware Street #2020Indianapolis, IN 46204-RE: ID No [redacted] IMC Credit Services has reviewed the file [redacted] has referenced in her complaint IMC Credit Services has requested the account in question be deleted from all three credit bureaus IMC Credit Services has reviewed the documentation from our client Our client files indicate this was billed to [redacted] and the balance was applied to the deductible We are mailing a copy of this documentation to [redacted] It would be helpful if [redacted] provided a copy of any explanations regarding the credit adjustments she has referenced in her complaint Should you or [redacted] need any further assistance, please do not hesitate to contact our office Sincerely, Stacy P***Collection Manager
September 11, Revdex.com of Central Indiana Attn: [redacted] N Delaware Street #Indianapolis, IN 46204- RE: ID Number [redacted] Dear Ms***, IMC Credit Services, LLC has reviewed the complaint received by [redacted] We are deleting Mr***’s accounts from his credit file We have requested a copy of the signed financial agreement from our client and have not yet received this document We will continue to investigate this matter once this is received Should you or Mr [redacted] need any additional information, please feel free to contact me directly Sincerely, Stacy P [redacted] Administrative Collection Manager
October 6, Revdex.com of Central IndianaAttn: [redacted] ***N Delaware Street #2020Indianapolis, IN 46204-RE: ID Number [redacted] Dear Ms***, IMC Credit Services, LLC has reviewed the complaint received by [redacted] We have determined that Mr [redacted] ’ account was handled appropriately We notified Mr [redacted] of the debt via USPS and were able to confirm the address was correct in a telephone communication shortly after sending the letter The account was paid after the account was listed on Mr [redacted] ’s credit IMC Credit Services, LLC has reported the account as paid in full on Mr [redacted] ’s credit Our agency has requested the account be reported as a dispute as we are required to do Should you or Mr [redacted] need any additional information, please feel free to contact me directly Sincerely, Stacy P***Administrative Collection Manager